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Gillian J
Taupo, New Zealand

Extremely disappointing

1.0 of 5 bubblesReviewed 3 Aug 2023
This hotel is memorable for all the wrong reasons.
On arrival reception did not acknowledge us, no samoan smile, we were obviously a bother to them .This attitude was reflected by all staff but the security guard did try to be pleasant.
The whole property was scruffy and had an unkempt look about it.The pool was dirty, green and uninviting.The breakfast tablecloths were stained and consisted of a jar of weetbix we had to find ourselves and a plate that arrived ( no choice ) with two fried eggs small slice pawpaw and single slice toast no toppings.
Room was minimalistic, no soap shampoo.The bed & shower were ok but felt grubby.Toilet seat secure one side only and needed a clean under seat.
We have run Motels for 30 years so have a good understanding of what is expected & accepted in the hospitality industry.This establishment failed miserably.
Plenty of other places to stay in Apia at similar prices that are far better value.
Date of stay: August 2023
Room Tip: Better places to stay
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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3 - 8 of 115 reviews
Reviewed 31 August 2021

I rented one of the apartments for a while and I got money stolen and I got threaded by one of the waiters. Also, I later found out that the owner overcharged the monthly fee. Also, a colleague got a wedding ring stolen. Horrible place and never again.

Date of stay: September 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank alessandro_romeo301
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mara Hunter, Owner at Le Alaimoana Hotel, responded to this reviewResponded 13 January 2023

Talofa Alessandro,

Quite surprised to see your review on our site, and quite negative and unfounded. We have no idea who your friend is with the claim of a stolen ring - no such reports.

Please understand that if you invite people to your apartment, we can not be responsible for their actions.

I also understand you were going through some personal issues at the time and I hope things have gotten better.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2019

Nice spacious and very clean room. Staff are lovely, always happy to help. I recommend using a Data SIM card rather than the wifi, buy one at the airport or in town. Taxis to and from town are cheap, about 5 tala. AC worked great! The garden is beautiful and area is far enough from the road so it is very quiet. Breakfast with eggs included.

Room tip: Oriana garden room
Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tikibird
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2018

Le Alaimoana is perfect if you're visiting Samoa for a holiday or work. The hotel is nestled away amongst a beautiful tropical garden with a pool, in house restaurant and bar. The rooms are very comfortable, quiet and absolutely spotless. The air-conditioning is excellent (it gets steamy in Samoa!) and there is a bar-fridge in your room. They provide bikes if you want to go for a ride, and the hotel is located an easy stroll away from the centre of Apia.

Mara (the hotel's owner) looked after us so well, she has an incredible wealth of local knowledge and will give you the best tips on what to do and see while you're in Samoa. Located on the main island Upolu, all the major sites are within easy day trips of Le Alaimoana. They even put on an authentic Samoan Umu for us while we were staying at the hotel!

Fabulous experience. Definitely a must stay if visiting Samoa.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank U6648VVclaudiag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2018 via mobile

We had a marvelous stay, mostly due to the kindness of owner Mara whose excellence as a tour guide is unsurpassed. The beds are large and comfortable, rooms complete with microwave, fridge, desk, air con and ceiling fan, etc. located a twenty minute stroll from the city centre, on the road where the colorful local buses run. Taxi into town is only 5 Tala ( about $2.50 Aus). The rooms are very quiet, and ours overlooked the pool and outdoor undercover lounge/dining area. We enjoyed breakfast in the indoor dining area each day, and especially loved the special meal called the umu (traditional fire cooked feast) Mara organised.
Samoa is a great holiday, drive across the island in an hour to discover wonderful beach resorts and jungle landscapes, or wander the shops and cafes of Apia. We look forward to going back!

Date of stay: September 2018
Trip type: Travelled with friends
Thank samantha046
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2018

My colleague and I took a group of students on a Public Health study tour to Samoa (Griffith University, Australia). We chose Le Alaimoana for our stay in Apia, and we were very pleased with our decision! We were a relatively large group of 23 people, which can sometimes be challenging to accommodate. Mara and her team at Le Alaimoana went above and beyond to make our stay smooth and enjoyable. They were very efficient and helpful to assist our group with various needs such as finding transport for the group for day visits, often with very short notice. Their assistance really helped relieve the pressures and stresses from us - the tour leaders.

The rooms were clean and decorated in Samoan style, which contributed to a pleasant ambience, and helped us immerse ourselves in Samoan culture. Staff were very warm and friendly and made us feel welcome. As a part of the tour students had a cook off challenge, for which they were able to use one of the hotel kitchens. We were pleasantly surprised that the staff assisted students with their task! For example, they helped source and arrange table decorations from local plants and flowers, which was very nice of them and well beyond what their duties require.

Facilities available at the hotel are excellent. I already mentioned the kitchen, but there is also an air-conditioned, fully equipped conference room that guests can use for a small fee. It worked really well for us, as students had to deliver group presentations on their tour learnings at the end of their trip.

All in all, we strongly recommend Le Alaimoana, whether you are travelling for holidays with a handful of people, or for work with a large group of students.

Date of stay: January 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank Fearless24342071576
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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