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Voyager47502411234

My travel agent booked this never again ( House of Travel NZ) I’ve booked a Deluxe Room, Upstairs, nice view, But we br

Review of Hotel Millenia
2.0 of 5 bubblesReviewed 20 Jun 2023
My travel agent booked this never again ( House of Travel NZ)
I’ve booked a Deluxe Room, Upstairs, nice view,
But we broken up in the morning at 6:30 with the staff going about their duties
Had no face clothes, no shampoos & conditioner et cetera.
No drinking glasses . But we did have 2 plastic sauces and cups( I felt spoiled)
To have tea or coffee out of
you had to wash in the hand basin . No wi-Fi the reception staff were( never straightforward) asking about tours what to do in the area in on the third day I found where was Complimentary Continental breakfast
The tiles in the swimming pool were broken or missing, and we left Sunday full of flea bites on our legs..
If I hadn’t of paid, I would’ve left the day we arrived and found somewhere nearby
location was great though and I did feel sorry for the housekeeping staff and the restaurant because there are Worked long hours.
I believe the Owner owes another hotel in Apia nearby
and I think he’s just running this into the ground. it’s put me off wanting to come back to Samoa 🇼🇸
I’ve been in the travel industry for over 30 years, and this has been the worst experience of ever had😏
Date of stay: June 2023
Room Tip: Swimming pool is dangerous is there is many tiles missing with sharp edges Definitely not...
Trip type: Travelled with friends
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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キッチンです。調理器具は全部そろってます
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10 - 15 of 209 reviews
Reviewed 7 June 2023

Come in, enjoy the best views in Apia and you'll want to stay forever..This was sadly not the case by a mile. My first and last time booking this hotel if the service and facilities remain are not improved. Our room had a leaking aircon, leaking fridge, chef was gone by lunch so always had to eat out (thankfully Amanaki restaurant was right next door), rooms are not very soundproof, rooms were not cleaned regularly (we stayed 8nights and only cleaned once so we cleaned it ourselves), free breakfast was the same for almost all 7days (one item changed from day to day), the only positive was the location (easy access to town). Tiles around the pool were damaged, linen had holes in them & lights over the beds were not working/missing bulbs. Wouldn't recommend staying here anytime soon.

Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Pekina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2023

We understood their would be a noisy band on a Friday night before we booked. So we were prepared for that however on Saturday night a Tongan Rugby team was also in residence and partied till 4am. Staff were unhelpful and management did nit care at all for any us that night nor make any mention the next morning.

Date of stay: May 2023
Trip type: Travelled as a couple
Thank Sina T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2023

Worst hotel in Apia.
Receptionist didn’t have any customer service skills. She was rude and lacked empathy. When we asked to speak to her manager she refused. We were travelling with two young kids and she gave us one two of our three rooms in the oldest and most run down part of the hotel where the aircon didn’t work in one of those rooms and it was over 30 degrees in heat! The other was directly above the bar which was advertised as a deluxe room with private balcony yet it had a enormous balcony shared with all the patrons of the bar wandering around.
The pool had tiles falling off it and was in a bad state of repair. We had to get our own first aid kit out due to cuts from the tiles.
The breakfast is mediocre consisting of toast and bananas. This hotel has really gone downhill. You need to do better Hotel Millenia.
The customer service was appalling and the hotel is falling to bits.

Date of stay: March 2023
Thank Traveler39129885319
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2023

The staff are making a mark for the hotel they are attentive

The air-cons are a crack , you do not want to stay here you’ll be disappointed with your money spent 245 a night in a air con room where you will need and extra stand fan to give you some coolness. So disappointing

Date of stay: February 2023
Trip type: Travelled solo
Thank Faamanatu T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2023

Very basic hotel. No reading light over bed. Air con unit blows right over bed which is annoying. Breakfast also basic: bananas and toast! Room will only be made if you ask for it. Bar/restaurant has very noisy music playing at night. There must be better places than this to stay in Apia.

Date of stay: March 2023
Trip type: Travelled solo
1  Thank Alan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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