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Escape04679292728
Hidden gem of Upolo
Review of Lava Hotel Apia
5.0 of 5 bubblesReviewed 16 Jan 2024
Highly recommend staying at Lava Hotel. Spent 7 nights here with my Partner & absolutely loved our stay! Location is close to Apia so accessibility to all you need in town but further enough to be away from all the busyness. The hotel in itself is so tidy & clean with amazing staff! The room had all the amenities needed for a comfortable stay including the bed! Having the restaurant & bar downstairs was also very convenient!
This modern hotel is a hidden gem in Upolu! If you’re after a place to stay in Samoa I would highly recommend Lava Hotel!
Hotel Manager & staff made our stay even more enjoyable, after days full of activities coming back to relax at Lava Hotel was beautiful.
We will definitely be back!
Date of stay: January 2024
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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3 - 8 of 29 reviews
Reviewed 7 January 2024 via mobile

Thank you for accommodating everything about my stay. I initially missed the check in date due to being stuck in Savaii and the bad weather conditions out there. But they managed to give it to me still since it was prepaid months in advance. Loved the atmosphere, the hotel is very clean, intimate and staff very friendly. One thing that needs improvement just like everywhere else on island is customer service. I was able to attend their buffet/entertainment night and the servers don’t look out to customers who need refills or services. I’ve noticed how a lot of guests had to hand wave down the servers. But overall experience was great!

Date of stay: December 2023
Trip type: Travelled solo
1  Thank Sooula S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2023 via mobile

What a top spot! Our fish (tuna) and chips were fantastic, so good that we went back three times, and had fish and chips every time. The servings are generous and very reasonably priced.

The casual dining area faces the garden and swimming pool, the beers are cold (no draught though), the background music is unobtrusive and it's fan cooled. A very pleasant place to relax and wile away a couple of hours.

We did book for their Thursday night Fiafia which at the time, wasn't confirmed. We left our contacting details, nothing heard, but when we went out for dinner that night, it was in full force. How disappointing as we've now missed the opportunity to experience a fiafia.

Date of stay: December 2023
Trip type: Travelled as a couple
1  Thank SteveandDD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2023 via mobile

A group of us went for dinner at the Lava Hotel. There was a rugby game on TV which a lot of people were watching. While I enjoy a rugby match, next to a restaurant is NOT an ideal place. You are hotel, surely you must have another area where people can watch rugby and make as much noise as they want!
Having this match meant the dining room service was lacking. The 5 hrs we were there, only once did a waiter/waitress came to ask about drinks. Each time we had to call for someone to take our order.
The food was average. My steak sandwich while it was tasty, was so chewy.
Shame because this place with proper management could be a lot better!

Date of stay: July 2023
Trip type: Travelled with friends
Thank Finz2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lava Hotel Sales, Sales at Lava Hotel Apia, responded to this reviewResponded 12 October 2023

Talofa,
Can you kindly provide your details and an email address that we can communicate with you directly. We take every feedback very serious and will look into why you were unattended for most of the 5hrs duration of your dinner. We would like to update you on what we have actioned in accordance with your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2023

Thank you Lava for making our stay comfortable and going the extra mile to cater to our needs! We are extremely grateful. Services was top notch and everything about Lava was impressive. We will definitely be back! Faafetai tele lava from ASNA🙏🏼👏🏻🙌🏻

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Maliah T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lava Hotel Sales, Sales at Lava Hotel Apia, responded to this reviewResponded 12 October 2023

We were honored to host you at Lava and are pleased to hear the many positive reviews during your time with Lava. Our aim is to "delight our guests" with every encounter and we will take on this positive feedback to provide motivation and encouragement for the team to continue to strive for top service delivery.
Thank you for choosing Lava and hope to welcome you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2023

The moment we arrived to when we checked out, Lava Hotel definitely exceeded all my expectations. Equipped with everything you need to make your stay easy - from with the friendliest staff to the yummy selection of food - not to mention the 24 hour room service for those midnight snacks. Located across from the seawall so we always got the cool sea breeze, and conveniently located, only a 5 min walk to the local shops and 7 min walk to the Fugalei Markets. I would definitely stay here again

Room tip: Each room does come equip with a kitchenette, hot water kettle. might pay to buy some noodles bowls, water for days you just want to stay in
Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Richard F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lava Hotel Sales, Sales at Lava Hotel Apia, responded to this reviewResponded 12 October 2023

Thank you for taking the time to rate and review us. It is great to hear you enjoyed our hotel design and layout as well as the convenient location. Our staff strive to deliver top standard customer service with every encounter and the kitchen team will be pleased to hear that you enjoyed our menu.
Thank you for choosing Lava and look forward to your return.

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