Talofa Valued Guest
We are thrilled that our "incredible staff and beautiful location" made your overall experience the best it could be!
We pride ourselves on quality customer service and a standard of resort that offers consistency in exceeding our guests expectations.
We are really sorry to hear that you found your room to be dark :( As you would be aware the rooms are nestled among the coconut palms, providing a stunning view of the natural landscape, whilst not detracting to the beauty of the bay. We understand that with overcast weather this might restrict the natural sunlight in some rooms, which is disappointing for you to not see Seabreeze at its best. Each of the Ocean View villas have both sheers as well as block our curtaining for added privacy, but the villas are designed to create a social environment and encourage outside living, with large outdoor pavilions with hammocks to relax in as well as furnished deck areas.
For guests requiring the ultimate in luxury & privacy we often suggest as you rightly say the Honeymoon Pointhouse OR one of our beachfront villas, which all have rock walled courtyards & amazing Ocean views.
Seabreeze is surrounded by mother nature and is isolated, but being the closest resort to To Sua Trench, (the most amazing natural phenomenon in Samoa) and the lovely Vavau Beach we often find guests enjoy the walk to both these locations, but take your feedback on board and pass on your comments to management for further discussion.
If I may please correct your comments regarding transfers. We have mandatory transfers between the hours of 6pm & 6am, this is purely for our guests safety and security and our rate for this service is $63NZD per person one way . At the current exchange rate that equates to $110.00 AUD for two people. Our vehicles are comfortable, safe and well maintained and more importantly we are reliable and make sure our drivers have full police checks and are strictly monitored to ensure a safe arrival or departure for our guests during the one & half hour scenic drive to or from Seabreeze. With service paramount we also carry massive public liability insurances to cover our guests in the event of something unforeseen happening. The government regulation charges for taxi's to Seabreeze is $200.00 Tala, using our local exchange rate our service converts to $210.00 Tala. Added to which we offer guests a full meet & greet, with tropical Ula, refreshing face washers as well as blizzardly cold bottle water for hydration, and our smiles are free :):)
From the second you get off the plane to the moment we say goodbye we want you to have the best time ever, and therefore we provide these services to make sure that all our guests needs are considered!
For those guests staying 5 nights or more - check out our specials as often you will find that Incoming transfers at least are FOC.
Seabreeze also has hire cars on site, with no delivery fees for your enjoyment so you can take a car for a day ot two and not be paying for a long term hire that sits in the resort car park whilst you are enjoying the resorts facilities.
We'd sincerely like to thank you for reviewing your Seabreeze experience, and assure you your feed back is welcomed, as we are always looking for a way to improve our guests needs and exceed their expectations.
Thank you for choosing Seabreeze for your Island escape. Till next time
Alofas Wendy, Chris & our incredible Seabreeze family :)
