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captcordiava
Stockholm, Sweden

An old hotel of the simplest possible kind

2.0 of 5 bubblesReviewed 14 Sept 2017via mobile
I had to stay in this hotel due to availability of rooms in Bahia Blanca. The hotel probably
saw its hay day around 1960 or so it seems anyway. Only one or two of the staff could speak basic English at check in. The first room was of so poor standard I had to change to another room. That one was marginally better, but not much. The heating worked and the hot water, or should I say lukewarm water worked. After 5min of open tap. The toilet worked once I got the hang of how to work the flushing mechanism. The shower head was extremely old and only three beams of water came out with about half pressure. It's been many years since any proper maintenance was made in the room. But on the up side a new hair dryer was mounted.

What really got to me was that the duvet on the bed, a nice warm one at that, had no cover at all. I have no idea who slept under it earlier and it is very unhygienic.

The second item was wi-fi, which at best was like half Isdn speed a la 1994. Horrible. Disaster.

The third item was the service in the restaurant, the lady there was on the verge of being impolite and rude. Very slow service and I was refused to have a beverage to the room at around 22:00 because she said the restaurant was closed.... que???

Good things:

The other staff tried to help as best they could within their extremely bad knowledge of English.

The mattress was just as I like it. Not to soft and not to firm.

If you don't care of hygiene or maintenance or good service this the place for you. Good thing the price is about as low as the class of the hotel. The only reason I give this two stars is the attempts of the staff at the reception to help me within their capabilities.
Date of stay: September 2017
Trip type: Travelled on business
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    Reviews (258)
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    4 - 9 of 258 reviews
    Reviewed 4 August 2017

    I stayed 6 nights in this hotel,the room was very comfortable and clean,the fittings are a little dated,but still good.The meals in the restaurant were very nice and once again great value for money.While the hotel is over 50 years old,it is still very comfortable,with very friendly service

    Room tip: very cheap for overseas visitors due to exchange
    Date of stay: September 2016
    • Trip type: Travelled solo
      • Location
      • Sleep Quality
      • Service
    Thank annreg5
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 July 2017

    Staff great, room clean and comfortable. Modern, clean and efficient and bed was good. breakfast okay. Given the price all you can expect. Noisy because the people they enter very late at night and do not respect the others who are sleeping

    Date of stay: July 2017
    • Trip type: Travelled as a couple
      • Value
      • Sleep Quality
      • Service
    Thank nicholasmortimore
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 December 2016

    Booked a junior suite with king size bed, but what I got first was a corner room with twin beds, very ugly and old looking room. Even when I showed my booking confirmation with picture, they told me there is no other empty room. After I told with an English speaking manager in other city over the phone and told him again my confirmed and paid booking, all of a sudden, there was my empty junior suite available. Took me 2 hours to get what I paid for. Front desk staff lied to me and was rude.

    Date of stay: November 2016
    • Trip type: Travelled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Alpharooms
    1  Thank hans59z
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 November 2016 via mobile

    I had booked with alpharooms.com
    a junior - suite with kingsize bed and had already paid for my 2 nights. In my booking confirmation several month's ago there was also mentioned my late arrival.

    When I checked into Austral Hotel at about 9 pm, I was sent to a room with two seperate beds, wifi not working as it was in a corner and for sure not the room I had booked. I went to the reception and they tried to find excuses why the Wifi did not work. Than I showed them my booking confirmation with a clear picture of a kingsize bed.

    As there was a language problem, I had to speak with an English speaking manager over the phone in an other city. He told me that there is no other empty room and because I was late, my room was gone. What? My booking clearly gave instructions of late arrival and booking into a junior-suite, not a twin rm. He gave me the feeling that I, the customer, was wrong. I got very angry and upset when I talked to him, so I hung up. Than the lady receptionist spoke to someone on the phone, and, all of a sudden, they had an empty room, which looked exactly like the one from my confirmation letter. So how did I feel after they told me first, there is no empty room and my room was gone already and the wasted time??? Later they invited me for dinner on the house, but that did not heal the bad treatment as a customer. 😱💀

    Date of stay: November 2016
    Trip type: Travelled solo
    Thank Zieten
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 April 2016

    I had only two very brief overnight stays but the hotel was centrally located, close to the main plaza and shopping district.
    The interior and rooms were dark and dowdy but overall it was reasonably comfortable and very good value.

    Wifi wasn't too good in the room but was OK in the lobby. The staff were helpful and an adequate buffet breakfast was available.

    Date of stay: December 2015
    • Trip type: Travelled solo
      • Rooms
      • Cleanliness
      • Service
    Thank Heaverman
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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