We had a good experience during our 3-night stay. The positives are definitely the views, Knysna bay on the one side and the ocean on the other. The location is quiet up the hill but still very close to knysna (10mins by car)
We had a private terrace right next to the
infinity pool. The pool was ice cold though.
The staff were very responsive and helpful before arriving with eg suggestions for NY Eve.
There was a lot of goodwill from the staff to accommodate our needs during our stay. Even when we had left we forgot something in the room and they sent it per express mail to our next hotel so that is very good service.
The room was a good size and clean, had a big walk-in shower as well as a desk and a king-size bed.
The areas for improvement (especially in light of being a 5* boutique hotel) are that there should be more proactive attention to detail: pool towels should be readily available, after a day of hiking I had to go look for pool towels as they were not in the room. When we booked dinner and arrived 15mins after our booking time the table wasn’t ready. My husband ordered steak but didn’t receive a steak knife until he asked. The menu had burrata, venison and cod but these items were not available. There was no ice tea (which I think is a basic soft drink). For every breakfast there was something missing on the table: a knife, napkins, glasses… so we had to ask. So small things that could improve the experience.
Overall our experience was very enjoyable and we loved the area, the views and the quietness. The place has so much potential that with a bit of thought and attention to service and detail it can really be at the next level.
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