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All reviews cabana room cigar bar premier sea view cape town table mountain opposite the beach beautiful hotel a mountain view room breakfast service breakfast room our honeymoon pool deck lovely room amazing location bars and restaurants south africa nothing is too much trouble
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Reviewed 4 December 2015

if you are heading to Cape Town and are fortunate to get a reservation at this hotel - TAKE IT !
The hotel is perfectly situated in Capes Bay and across the road from the beach. There are shops, restaurants, transport and everything you need around you.
The hotel has amazing decor from artists and custom vehicles/ bikes all around adding to the wow experience.
The rooms are spacious, air conditioning works like a charm and there is a minibar in the room. there are several plug points to plug your devices to charge and WiFi is everywhere too.
Breakfast was a bit of a let down for this caliber of hotel but it did have the basics.
Staff were helpful too

  • Stayed: December 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank TheTechieGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeanGeyser, Manager at The Bay Hotel, responded to this reviewResponded 6 December 2015

Dear TheTechieGuy

Thank you for the fantastic review I am glad that you were able to enjoy all of our facilities. I will look into the breakfast setup an insure it is up to standard thank you for the valuable feedback, I look forward to welcoming you back soon.

Warm Regards
Sean Geyser

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Reviewed 2 December 2015

A beautiful hotel on the shores of the Atlantic Ocean in Cape Town, dwarfed by the extraordinary looming presence of Table Mountain on the other side. Camps Bay is beautiful, trendy and super cool.This delightful hotel is by far the best place to stay there.

Room Tip: Ocean view for me though Table Mountain is on the other side.....
  • Stayed: September 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank TravellerREM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeanGeyser, Manager at The Bay Hotel, responded to this reviewResponded 6 December 2015

Dear TravellerREM

Thank you for your wonderful review. We are delighted to know that you thoroughly enjoyed your stay with us. We look forward to welcoming you back soon.

Warm Regards
Sean Geyser

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Reviewed 1 December 2015

Last weekend was our 3rd stay at The Bay Hotel. Service wasn't great - staff in serious need of training. We waited over an hour for a toasted sandwich at the pool only to be told that they couldn't do them at the pool as they were only on the room service menu. Surely the kitchens aren't that far apart ?!? We found the food to be more suited to a 3 star hotel than a 5 star, Caesar salad and a wrap at the Bistro were 'OK'. We ordered a pizza from room service one night and received what could only be described as a piece of cardboard with far too much melted cheese on it. To make things worse, the pizza was not removed from the room of the next two days. Perhaps they thought we were still busy with it?? The rooms are starting to get dated.

You really get the impression that because this hotel is so well located,the owners/management don't feel the need to invest properly in upgrading rooms and training staff. We found our stay very frustrating as this hotel has the potential to be spectacular.

Room Tip: Ask for sea-facing
  • Stayed: November 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Mikki458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeanGeyser, Manager at The Bay Hotel, responded to this reviewResponded 2 December 2015

Dear Mikki458

Thank you for posting your comments in respect of your recent stay at the hotel. Clearly we were not performing to our usual standards on this visit, and for this we offer our sincerest apologies. We trust that we will have another opportunity of welcoming back in the future and assure you of our best intentions.

Warm Regards
Sean Geyser

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Reviewed 22 November 2015

An absolutely world class experience. From the moment I arrived and was greeted by Sedick, James & Hayden until the final departure. I was really impressed with every aspect of the Hotel. I celebrated my Birthday Dinner in the Bistro and would highly recommend Chef Warwick King's signature menu. Nothing is too much trouble and everything is done with care and commitment, My experience at The Bay Hotel has been memorable, simply unforgettable and truly amazing. Thank You Johann & Team - statistically one in a million!!

  • Stayed: November 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank StormDL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeanGeyser, Manager at The Bay Hotel, responded to this reviewResponded 23 November 2015

Dear StormDL

I am so pleased that you had a fantastic stay with us and that my team was able to make your birthday an amazing experience for you. Sedick, Hayden, James and Warwick are just the tip of the iceberg of excellent staff I have the pleasure of working with and they know how to make a guest stay at our hotel a real experience.

We look forward to welcoming you back soon.

Warm Regards
Sean Geyser

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Reviewed 21 November 2015

This is a great hotel for location and it had wonderful views. The staff very friendly and helpful. The hotel is worn and slightly grubby. The bathroom needed a deep clean. Tiles in the shower cracked and the loo seat marked and worn. The carpet in the room needed shampooing as there were dirty stains. Parking in the car park was extra. The Internet poor.

Room Tip: The rooms to the right are more peaceful than close to cocktail bar
  • Stayed: November 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Marg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeanGeyser, Manager at The Bay Hotel, responded to this reviewResponded 22 November 2015

Dear Marg H

Many thanks for taking the time to post your review. We are happy to note that your stay in the hotel was enjoyable in most aspects, except for inconveniences for which we apologies. We look forward to welcoming back in the future to witness the changes made.

Warm Regards
Sean Geyser

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