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Wanderer08443297512

Beautiful lodge but disappointed with game rangers attitude

Review of Kuname Lodge
3.0 of 5 bubblesReviewed 7 Apr 2023
A beautiful lodge in a magnificent setting. Wonderful rooms with great outdoor bathrooms. Attention to detail was superb. After reading reviews and staying at another lodge prior I decided to book Kuname to celebrate my 60th with my 2 children who live overseas with their new partners who had never experienced the bush before. We were unfortunate to be allocated a game ranger who wasn’t interested in giving us the best experience in the bush. We went around in circles trying to spot a leopard - which I think was more for cataloguing purposes. Due to this we missed out on so much more in the bush. No information or facts. was given on other animals. We are huge bush travels and enjoy seeing everything from small to large and know that it is a gamble. Sightings were being called in but clearly weren’t of interest to our range. Having been to other lodges before we were most disappointed as I really wanted to give my family an amazing experience.
The food was delicious but service not so great, white wine was hot, had to pour our own wine. Plates not removed.
The rooms were very comfortable and beautiful.

Date of stay: March 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Karongwe Reservations, Marketing at Kuname Lodge, responded to this review
Responded 1 Jun 2023
Thank you so much for your honest and helpful feedback and it has been taken to heart and will be looked into.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 23 February 2023

We had an absolutely wonderful time at Kuname! We had a lovely warm welcome and things continued to be great throughout our four night stay. Our room was attractive and comfortable with an inside bathroom (and also an outside bath and shower) and a peaceful deck area complete with fridge. The room was very well-serviced every day. The delicious biscuits provided in the room were a real temptation. The dining area, lounge and outside deck area overlooking the river were beautifully and stylishly decorated.

The food (beginning with 5.30 a.m. coffee and snacks before the morning game drive through to a superb dinner at night after the second game drive) was absolutely superb. There is lots of food during the day, and the quality and presentation is a credit to the excellent chefs and the rest of the wonderful staff. The varied places to eat were always beautifully arranged and the stylish crockery and linen had been carefully chosen making each meal an absolute treat.

Our drivers and trackers were fantastic. Jurie and Freddie and Adolph and Mosco were skilled, patient, determined, knowledgeable and great fun (though bear in mind there is absolutely no compulsion to eat any of the strange things they suggest you can eat whilst out on drives . . .!)

The game reserve is very well-run with a limited number of vehicles operating in a vast area. Only two vehicles are allowed at major sightings and there is a limit of staying for five minutes if other vehicles arrive - no limit on time until then. This prevents what can happen on some game drives where a dozen vehicles surround one sighting. We were really impressed by this aspect of the Karongwe portfolio. We saw the Big Five several times and had a fantastic experience.

We would very happily return and may well do so.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank thorpethorpe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karongwe Reservations, Marketing at Kuname Lodge, responded to this reviewResponded 1 June 2023

Thank you so much for your wonderful review and we hope we will see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2022 via mobile

Our chalet #5 was perfectly quiet. There is wifi and mozzie netting. We saw everything we hoped to with Jack and Johnson as guides. Our maid, wonderful! But the kitchen went above and beyond accommodating a restrictive diet, and the food? Oh my, DELICIOUS! We would return in a heartbeat!

Room tip: The weather is not predictable anymore but we were hoping for water in the river at beginning of Dec, dry as a bone. (sigh)
Date of stay: December 2022
Trip type: Travelled as a couple
Thank cbmeye1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karongwe Reservations, Marketing at Kuname Lodge, responded to this reviewResponded 1 June 2023

Thank you so much for your wonderful review and we hope we will see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2022

Everything has been perfect: nice room and amazing common areas, great staff, wonderful safari (we have seen elephants, leopards, giraffes, lions, buffalos, springboks, baboons e many others !!) , top food and local beers! Totally recommended.

Date of stay: October 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank michelez442
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karongwe Reservations, Marketing at Kuname Lodge, responded to this reviewResponded 1 June 2023

Thank you so much for your wonderful review and we hope we will see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2022

The lodge is really well situated over a river and animals process across throughout the day. When we were there the river was dry but there was still a steady stream of wildlife to watch during much of the day.
The staff are lovely and the food delicious and well presented. The rooms are delightful and the outside bath/showers offer monkeys as companions throughout the day! We enjoyed having a resident Kudo outside our room too. Thank you very much

Date of stay: September 2022
Thank goldfinchUK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karongwe Reservations, Marketing at Kuname Lodge, responded to this reviewResponded 1 June 2023

Thank you so much for your wonderful review and we hope we will see you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2022 via mobile

Excellent service all round starting with the
Reservation, Gugu
Host, Kathleen
Guide and Spotter, Adolph and Adolf (best radio call sign we ever heard)
Frontline Staff, Moses, Susan, to mention a few.

The staff go the extra mile to make you comfortable and make it a memorable stay.

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank Philani M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karongwe Reservations, Marketing at Kuname Lodge, responded to this reviewResponded 15 September 2022

Kuname Lodge is truly a gem within the Karongwe Portfolio and we cannot wait to welcome you back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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