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Greg
Hong Kong, China

Amazing boutique experience

5.0 of 5 bubblesReviewed 3 weeks agovia mobile
Beautiful manor house with lush gardens overlooking a water hole where you can just observe giraffes, impalas, and many other animals at anytime during the day. Among the best boutique hotels we’ve been, the personalized service and attention of the staff, especially Truth, Advice, Jabu & Raymond was incredible.

All meals were wonderful and house wine selection“Tokara” was very nice. A small point of improvement, having a wine & cocktail menu would help know the full list of options and price range available.

Leadwood suite was very spacious, comfortable, well appointed, and gave a real sense of place. WiFi was a bit patchy and there’s no TV in room but we were not there for that! We could hear the freight trains passing day and night but wasn’t a major distraction. This is perhaps the cost of convenience, the lodge is 10 min away from both the main town and airport of Hoedspruit - a plus for those with limited time.

Cici at the spa took great care of us for massages and facial treatments. Beautiful secluded spot overlooking the Savanah and nice products.

Game drives were exceptional, we saw cheetahs, elephants, rhinos, buffalos, lions.. it’s worth doing as many game drives you can with Khaya Ndlovu; Elsa, Harry and Terence were really good at replying to all our questions and explaining all aspects of the unique ecosystem.

Point of improvement: external groups coming for game drives could be kept away from the pool and deck area - as their arrival/departure disrupted the tranquility and sense of privacy. We would certainly recommend to others and look forward to coming back!
Date of stay: September 2024
Room Tip: Book directly with the property for the best value packages.
Trip type: Travelled as a couple
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madri koen, General Manager at Khaya Ndlovu Safari Manor, responded to this review
Responded 2 weeks ago
Good day!

Thank you so much for your detailed review! We truly appreciate your kind words and are thrilled to hear you enjoyed your stay. We look forward to welcoming you back in the not-so-distant future!

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 27 July 2024

The resort is beautiful, the room was clean and equipped with every comfort. the half board is not bad even if there is little choice. Too bad for the customer service, I had to pay for all the extra activities in advance and then in the end an excursion was cancelled at the last minute without receiving any refund at check out. the assistance is very confusing and not organised, after more than a month they no longer responded, telling me that they had problems with the credit card transactions. absolutely embarrassing, a service like this is inconceivable for supposedly luxury resorts, so I avoid recommending it to couples who want to enjoy a nice vacation. a missed opportunity

Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank Matteo D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
madri koen, General Manager at Khaya Ndlovu Safari Manor, responded to this reviewResponded 29 July 2024

Good Day Matteo,

Thank you for your feedback on your stay at Khaya Ndlovu Safari Manor. We’re glad to hear that your experience wasn't entirely negative, though we sincerely apologize for the inconvenience caused by the last-minute cancellation of the Bush Walk activity.

Regarding the refund, we’ve encountered difficulties due to banking details. We are actively working to resolve this and will reach out to you shortly to ensure that the issue is resolved promptly.

Thank you for your patience and understanding.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

We enjoyed as a family this short but wonderful stay at Khaya Ndlovu Safari Manor, everything has been simply perfect, from welcome to departure. We stayed in a stunning suite very nicely furnished, food was excellent and stuff very cozy and friendly. We recommend it as a safari experience as well as the rangers are very well prepared and trained. It was really worth it!

Date of stay: July 2024
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Review collected in partnership with this hotel
Thank 407viaggi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
madri koen, General Manager at Khaya Ndlovu Safari Manor, responded to this reviewResponded 29 July 2024

We’re delighted to hear that you had a fantastic stay with us! Thank you for your kind feedback—it truly means a lot to us. We look forward to welcoming you back and providing another wonderful experience.

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Reviewed 23 July 2024

Amazing! We did a whole day safari game with Vusi, the best guide ever! We saw a cheetah and a leopard closed to our car! He explained everything to us and drive slowly to spot all animals around. Amazing experience. If we return to Kruger we will repeat with Vusi again for sure! Thanks Vusi😍

Date of stay: July 2024
Trip type: Travelled with friends
Thank Wander01420120111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
madri koen, General Manager at Khaya Ndlovu Safari Manor, responded to this reviewResponded 29 July 2024

We’re delighted to hear that you had a fantastic stay with us! Thank you for your kind feedback—it truly means a lot to us. We look forward to welcoming you back and providing another wonderful experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2024

Where should we start... The first impressions of the lodge were fantastic, all the decoration, and the views from the deck were just breathtaking.
We were told that our agency didn't book the game drive for that evening despite the fact we have paid for it, but Francois was more than helpful and found a way to accommodate us on the drive anyway.
We did in total four game drives at the reserve, sunrise and sunset, and we were lucky enough to have Sammy as our guide. Sammy has so much knowledge about the animals, and the reserve, and also a lot of patience to reply to all our questions. We saw lions and lionesses, cheetahs, white rhinos, a giraffe, loads of birds, impalas, we were very lucky!
The food and service of the hotel is also another point to make. The staff were always so friendly, and the food was fantastic! They also had a great selection of South African wines and beers.

We didn't want to leave!

Date of stay: June 2024
    • Value
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Review collected in partnership with this hotel
Thank Sunshine778089
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2024

Fabulous views over the bush and Drakensberg mountains coupled with outstanding sunsets. Great food, great staff and spa. Rooms could do with an upgrade but very comfortable and clean.We will continue to go back. A bush and Hoedspruit gem!

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Linda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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