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Mike H

Terrible experience, over-promised, under delivered

1.0 of 5 bubblesReviewed 21 Sept 2024via mobile
Terrible honeymoon experience

We booked a honeymoon package, no honeymoon additions were made even after they admitted they forgot it was our honeymoon.
supposedly 5 star. The honeymoon room is average at best. The bed is hard and uncomfortable, cheap towels, broken sunbeds, paint on cushions, dirty pool, areas inaccessible. Poor finish to the entire place.
Nothing to do between safaris. No entertainment, people wondering about looking for anything to do. the spa treatments don’t exist on site, they are a 30 minute drive away but no vehicles to get us there. We were advised by the property to book excursions on arrival only to then be told there was nothing available. The alernative option they advised was to get drunk.
Food isn’t even on par with Wetherspoons
Save your money and book somewhere else, the staff couldn’t care less that we weren’t satisfied
We paid £600+ per night.

We are not the only guests with these issues. I spoke to another guest that can’t get internet in his room and wants to leave after 1 night
Date of stay: September 2024
Room Tip: Book somewhere that cares, unfortunately it’s not here
Trip type: Travelled as a couple
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Vuyani Resorts, Guest Services / Front Office at Vuyani Safari Lodge, responded to this review
Responded 21 Sept 2024
Rude, obnoxious, disrespectful people.
We are ecstatic that these two individuals are off the premises and our remaining guests and staff do not have to be exposed to their tantrums anymore.

We had a spell of bad weather which made activities impossible, but Mike H is the kind of person who will claim that the beach is too sandy, the water is too wet. .. a Karen 3000

These guests paid the normal price everyone paid but turns out they were of poor character and would have been better off staying at their local Weatherspoons..
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 September 2024

Absolutely a trip of a lifetime!! From the game drives(Yanni & Peace were excellent), to the food which was delicious (a wide variety). Our suite was extremely clean, had little plunge pool, & deck to watch whatever animals happened to stop by and say HI. The bed was the most comfortable!! Snacks, & Drinks were given to us on r game drives, even coffee on the morning drives!! Everything was First Class!!!! Wld def return!!

Date of stay: August 2024
  • Trip type: Travelled as a couple
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Thank Schellsphiladelphia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2024

This place is so far beyond fantastic it is ridiculous! The staff is fantastic and so accommodating to our every need even before we arrived. Special shout out to Divine, Faith, and Nommy! A special, special shout out to our driver Solly and our tracker Stephen. I'm sure all of the drivers and trackers are fantastic but these two guys were fantastic. Very informative safaris and always a funny story to go along with our drives. We would definitely recommend Vuyani and in fact we are planning to return next year. Superb!!

Room tip: Go on every morning and evening drive as each can be so, so different!
Date of stay: July 2024
  • Trip type: Travelled with family
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Thank Teryl921
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2024

I acutally don't understand why Vuyani doesn't have way more reviews, we just came back from our first safari experience and we're so happy and already ready to go back!
The hotel is great, great rooms with privat small pool + bigger pool in the main hotel area, all inclusive with delicious food and South African wines, coffee and cookies before breafkfast during your morning safari and sundowner during your evening safaris. You don't have to worry about anything, the stuff know you by name and they have everything planned out for you and check with you every night for the next morning.
The area is not fenced, which means at night and in the morning you need to be escorted to your bungalow, but it also means there are animals drinking from your pool or running around the area while you're eating breakfast, which was incredible!
The staff is incredibly nice and helpful and our safari guides Stephen and Solly were the best, always going the extra mile to track the animals and give us all kind of information and make us laugh!
We'll be back for sure!!

Date of stay: August 2024
  • Trip type: Travelled as a couple
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Thank Flyer658266
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2024 via mobile

Vuyani was the best 1st safari experience we could’ve asked for! The deluxe rooms were beautiful, including an indoor shower and bath as well as an all inclusive minibar! All the staff were fabulous - from Witness who walked us around the lodge resort during the evenings, to Kate and the rest of the management team who were around all day & always had hot lemon towels to wipe our hands & faces on after game drives, Chris & Lucky our fabulous waiters who were so attentive. Not to forget our driver Solly & our tracker Stephen! The whole team made our experience truly unforgettable! The food was delicious and they catered to our vegetarian request with no problems! But truly the stars of the show were the animals in the reserve! We were lucky enough to see 4 of the ‘big 5’, but just kept missing the leopard by minutes! Our tracker & driver truly worked so hard and gave us some fabulous exclusive experiences! Solly & Stephen had such a wealth of knowledge whilst on our 3 hour game drives. They stopped at every branch, tree, track or dung and taught us everything we wanted to know! We wouldn’t have expected to have driven off the tracks so often just so we could see all the amazing animals. They were able to give us answers to all our questions and even gave us an astrology lesson one evening! Our experience would’ve been fabulous without them, but the two of them really were the cherry on top of the cake!

Room tip: - Pack lots of layers for the morning game drives (hats & multiple layers are necessary) - Visit the elephant sanctuary
Date of stay: July 2024
Trip type: Travelled with family
Thank Guide64547264584
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2024

All round excellence! The team at Vuyani, accommodation, food, facilities, service and overall experience surpassed all expectations! 100% recommend to anyone wanting to do a safari. The Blue Canyon and Kruger activities were also excellent.

Date of stay: July 2024
  • Trip type: Travelled with family
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Thank lmchristopher1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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