Ok, I’ll start with the positives. The food was good and our server was a sweetheart, in no way should this reflect negatively on her. However, my family and I were visiting from Las Vegas (and some from California) to celebrate my brothers 50th birthday. We all decided to go to JP pancake for breakfast so my sister in law called at 9:00am to reserve a party of 12 at noon. A few people actually showed up at 11:30 to make sure our name was in, hoping we could sit at noon. The rest of the party arrived promptly at noon and we weren’t sat for about 45 minutes. We understand that it’s a soft reservation but and hour and 15 minutes from check in?? We had waited quit a while so we were all hungry and ready to order in did so immediately. Here comes the fun part... about 45 minutes after that 2 people received food. About 20 minutes after that 3 more people received food. This continued for about an hour with incomplete plates (missing potatoes, 2 slices of French toast instead of 4, wrong ingredients in burritos, etc.) until we finally all had food, at about 2:00pm which is closing time for them. I’ve been working in restaurants for 20 years and this is just so unacceptable on so many levels. I can’t begin to imagine what kind of chaos was happening in that kitchen but there was literally no one left in the restaurant when we were still missing food so I can’t imagine it was because they were busy. Really unprofessional and when we finally did see a manger at the end of our meal she asked us if it was worth the wait. Is she serious? There were several simultaneous “no’s” that came out of our mouths and the only response she had was that it was a crazy day, no apology and zero concern for why we had a bad experience, nothing. I seriously regret not leaving our server extra money to get a drink after work because I’m sure she needed one. Not that they have to worry about us not coming back because we aren’t local but I wouldn’t recommend it unless you want breakfast to run you 2 1/2 hours (3 hours for those who showed up at 11:30). A catastrophic fail.
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