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“Had a good time”
Review of Benihana

Benihana
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Ranked #139 of 745 Restaurants in Chandler
Price range: US$17 - US$43
Cuisines: Japanese
More restaurant details
Restaurant details
Dining options: Reservations
Dining style: Casual Dining
Cross street: 101 Freeway Exit
Reviewed 3 June 2017 via mobile

We arrived without reservations and told it would be a two hour wait. We decided to go to the bar. They have a happy hour menu and drinks. What a wonderful experience. We tried three different rolls, had the sweet peas, fried rice and tempura shrimp. The drinks were great. Our server was also wonderful offering suggestions and checking on our needs at the appropriate time. We didn't get to experience the show of the chef preparing the food at table side, but all in all we all had a great time. So if you arrive without reservations or have a long wait, give the bar a try and enjoy a different experience with excellent service from the staff.

Thank Leslie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 27 of 123 reviews

Reviewed 21 April 2017 via mobile

We went to this location to celebrate a sweet 16 birthday. First off due to traffic we missed our reserved time since it was a large party everyone did not make the designated time. We were told it would be a 15-20 minute wait. Two hours later we were finally told they had a table available. If it were not for the birthday event I would not have been a patron there. The server was nice, and the chef Juan was ok. But the food was not worth the wait.

Thank Kenya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017

The quality of the food is great, the service is usually pretty good but PLEASE clean your entry. The debris on the floor and the filth on the lanterns over the check in area are completely unappetizing. It has been this way for years.

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Thank mrsbakeraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2017

Had a dinner there. There can potentially be more mileage to be had if we'd choose to have teppanyaki, but the place was fully booked with ~15 people waiting at the door, so we ate at the bar.
All in all unremarkable experience that can perhaps be had elsewhere. Miso soup was ok, so was the salad. Grilled prawns were on a dry side. The best dish was actually chicken rice.

Tip - when one takes combination menu with 5 or 6 dishes, menu says that substitutions are not allowed - they are within reason - at least they allowed change from onion soup to miso soup.

Bottom line - utterly average.

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Thank avsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2017

Will never go back. Service was poor (waitress seemed bored, did not want to be there). Got our meal before our appetizer (Sushi). Meal was over cooked, not much flavor at all, and did I say over done ? I can burn food cheaper at home. Sushi was old, dry, tasteless. Overall meal was airport quality at best, and I have had better meals in airports. Prices are high. Once we loved Benihana and we won't be back again after this experience.

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1  Thank myworldexperiences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded 11 March 2017

On behalf of our team here at Benihana, we would like to sincerely apologize for your negative visit with us. With your feedback, we look forward to improving the guest experience, and would like to thank you for taking the time to share your review with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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