The staff there were incredibly kind- my sister and I were in a tour group all around Bali and the surrounding islands, we only stayed at the FRii hotel for 1 night but I accidentally left my favorite squishmallow there, he dropped under the bed and we left quickly early the next morning to join the tour so I didn’t notice until we were hours away at the next hotel. The FRii staff were so sweet, they texted me a picture of him and kept him at the front desk for a whole week until our tour ended and I could come pick him back up. I will never forget their kindness, thank you again!!!