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Reviewed 18 January 2016

Had a great week at Tugu over Christmas with family. The hotel is decorated with Balinese furniture and art, including in the rooms.
Food was very good; nice choice at both the restaurant and for in-room dining. Rooms were first-class; we had a villa with private pool and it felt incredibly private. Service from the hotel staff was also excellent with great attention to make our stay very relaxing; all our needs were met including those from our impatient 5 yr old. Would definitely stay there again if we head down to Bali.

Stayed: December 2015, travelled with family
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuguhotels1, Manager at Hotel Tugu Bali, responded to this reviewResponded 25 January 2016

Dear Matt P

Greetings from Hotel Tugu Bali . . . .


Thank you for your precious comment toward Hotel Tugu Bali which has been posted on Trip Advisor. We delighted to learn that you had an Amazing Christmas Holiday experience at Hotel Tugu Bali.

Thank you for your praise as well as your feedback regarding to our concept of the authentic Bali hotel, the food quality, facilities as well as our staff that deliver services to you. I will certainly share your wonderful comment with the entire teams as I believe that they will feel very happy since their efforts to deliver uncompromising service to the valued guest are truly appreciated.

On behalf the entire team we look forward welcoming you back to Hotel Tugu Bali soon to celebrate your weeding anniversary . if we can help you with anything, please feel free to contact me directly at pande@tuguhotels.com or bali@tuguhotels.com.

Kindest regards,


Pande Dwipa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2016

At Tugu hotel you will find wonderful people, a great place near the beach. this is original Bali in architecture and design with fantastic service and all you are looking for to have an inspired and relaxing experience.

Room Tip: higher floors have sea view
  • Stayed: December 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank rnwilms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuguhotels1, Manager at Hotel Tugu Bali, responded to this reviewResponded 25 January 2016

Dear Guest,


Greetings from HoteI Tugu Bali . . . .

We are so honored to learned that Hotel Tugu Bali become the best place you ever been in your life.

It is beyond my pleasure to know that you had a memorable stay while inspired by our relaxing hotel concept from the original Balinese architecture, design and great location by the beach, as well as fantastic service from our wonderful team.
Exceed our valued guest expectation is an utmost priority which we strive to do, as it is the main mission of Tugu Bali.

I really appreciate the time you were taking to share this precious feedback and support with the other travelers.

Again thank you for selecting Tugu Bali as your most memorable residence and I look forward to welcome you back again on your next visit to Bali.

Best regards,

Pande Dwipa

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Reviewed 5 January 2016 via mobile

I wouldn't have stayed there only that we won it at the Race Day. Far too expensive for what you get. While we were there we saw no one else. ....we stayed in some on the most beautiful villas for a tenth of the price they were asking....Lovely staff .....

Stayed: November 2015, travelled with friends
1  Thank Julz6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuguhotels1, Manager at Hotel Tugu Bali, responded to this reviewResponded 11 January 2016

Dear Guest,


Greetings from Hotel Tugu Bali . . .,


First of all, thank you so much for taking the time to write us a feed back upon your recent stay at Tugu Bali.

I am pleased to learned that you won a stay at Tugu Bali from the Race day, however it was disappointed to find out and that we failed to meet with your expectations to experience Hotel Tugu Bali. We highly appreciate your remarks with regards to the prices of our products and services.
One of the things our guests usually treasure most, other than the arts, the cultural aspect and the beautiful design and landscape, is the very fact that even when the hotel is quite busy, at Tugu you have so much privacy and space that you are not cramped with other guests in a buffet breakfast restaurant.
Everyone can dine anytime and anywhere, and that means even when we have 11 couples which was the case when you stayed with us, you may feel like you have the entire hotel and the beach for yourselves.

Thank you so much once again for taking the time to comment and if there is anything I can be of any assistance, please do not hesitate to contact me further at pande@tuguhotels.com . We hope to be able to welcome you back or at our other very unique Tugu hotels in Lombok, Java, or our restaurants in Jakarta and allowing us to demonstrate the unique Tugu’s service our guests have become accustomed to.

Kindest Regards,

Pande Dwipa

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Reviewed 5 January 2016

Very relaxed atmosphere, from the moment you enter the grand balinese lobby you have this sense of Bali 50 years ago with their beautiful architecture and lovely people greeting you as you arrive. The villa was nicely appointed in again traditional balinese style. The gardens are quite spectacular and the balinese and Chinese artefacts are very impressive. The only downside is it probably requires a face-lift without loosing its charm. The food was also average when we dined in the resort. Overall a very nice relaxing atmosphere with staff providing a memorable holiday.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Greg F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuguhotels1, Manager at Hotel Tugu Bali, responded to this reviewResponded 7 January 2016

Dear Mr. Greg


Greetings from Hotel Tugu Bali . . . .


Thank you for your precious time to post a wonderful review of Hotel Tugu Bali.

It is delighted to know that you enjoyed our relaxed atmosphere, art collection, garden, especially the services from our dedicated staff. I honestly proud of my team who providing the true value of the Tugu's experiences that make your holiday unforgettable one.

On the other hand, I greatly appreciate your concerns by sharing a constructive feedback of your dining experience, which I would like to thank you, I will surely table those valuable comment with our chef and kitchen team for our further improvement and to ensure that the food we serve above the average.

On behalf of our team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

If we can help you with anything, please feel free to contact me directly at pande@tuguhotels.com or bali@tuguhotels.com.



Best regards,

Pande Dwipa

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Reviewed 30 December 2015

I have been to this hotel many times, even not stay overnight, but i visit this hotel for business. Taking wedding photos of my clients, so i know every single corner of this hotel, the room, the staff, etc. The hotel is mostly made of old antiques wooden material that make it different from other hotel in Bali. The view is wonderful, black sand of Batu Bolong beach in Canggu, a nice place for relaxing, wedding, and honeymoon. The room is also has unique interior, more less similar to its sister Tugu Lombok hotel. Not forget to mention, the staff is really friendly and helpful. Recommended for family, single and couple travellers.

Stayed: December 2015
2  Thank Adi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tuguhotels1, Manager at Hotel Tugu Bali, responded to this reviewResponded 7 January 2016

Dear Pak Adi,


Warmest greetings from Hotel Tugu Bali. . ..

I am so excited when reading your beautiful and honest review regarding your frequent, business visit to our hotel. It is beyond my pleasure to learn that you had a memorable unique experience at Tugu Bali and I really appreciate the time you were taking to share this precious feedback and support with the other travelers.

I look forward to welcome you back again on your next visit to Tugu Bali.


Best regards,


Pande Dwipa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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