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remi h

When 4 stars beat the 5 stars

5.0 of 5 bubblesReviewed 15 Sept 2024
Amazed by the service from the begining, the breakfast, the pool scenery, the room everything amazing for 4 stars hotel, i’ve been to some best 5 stars hotel in indonesia like langha*, sofite*, apurv* and holiday inn canggu almost got same service, good job, all the best for the team
Date of stay: September 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Resort Bali Canggu, General Manager at Holiday Inn Resort Bali Canggu, an IHG hotel, responded to this review
Responded 24 Sept 2024
Dear Remih,

Thank you for your kind words! We're delighted you had such a wonderful experience and found our service comparable to some of the best. Just to clarify, we are indeed a 5-star hotel, and we’re thrilled to know we met your expectations. Your support means a lot to us, and we look forward to welcoming you back for another exceptional stay. All the best to you as well!

Warm regards,
Ankit
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (122)
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14 - 19 of 122 reviews
Reviewed 15 September 2024

We had an amazing stay at the Holiday Inn. Upon arrival the staff were amazing, very friendly and helpful.
The hotel is modern and clean as was our room. We booked the room with ocean views with a good sized balcony to watch the sunsets.
The location was perfect just 5 minutes to the beach and 5 minutes to all the action of the shops, restaurants and bars.
The roof top infinity pool was the prefect place to relax and unwind with stunning views and a drink at the swim up pool bar.
Breakfast was included in our room rate which had a great selection and was absolutely delicious.
We would have no hesitation in recommending the Holiday Inn to freinds and family and will definitely be back next time.
5 stars all round - thank you!

Date of stay: September 2024
Trip type: Travelled as a couple
1  Thank Flyer25013233536
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Resort Bali Canggu, General Manager at Holiday Inn Resort Bali Canggu, an IHG hotel, responded to this reviewResponded 24 September 2024

Dear Guest,

Thank you so much for your review! We’re delighted you had a fantastic stay and enjoyed our modern, clean rooms with ocean views and a balcony for those beautiful sunsets. It’s fantastic to know you loved the convenient location and had a relaxing time at our rooftop infinity pool and swim-up bar. We’re also glad our breakfast selection added to your experience. Your kind words mean the world to us, and we can’t wait to welcome you back on your next visit. Thank you for recommending us to your friends and family!

Warm regards,
Ankit

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Reviewed 14 September 2024 via mobile

We stayed for two nights and took the two connecting rooms on the 5th floor, from which we could see the ocean. The room is spacious and has a living room, a bath tub and a balcony. The pool is located on the same floor as well and is perfect for sunset viewing. The food was great too! We ordered nasi goreng, hot dog and fish and chios. This is a perfect hotel if you are to explore canggu as there many nice restaurants, cafes and boutique nearby. The beach is within a walking distance.

Date of stay: September 2024
Trip type: Travelled with family
Thank Totofore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Resort Bali Canggu, General Manager at Holiday Inn Resort Bali Canggu, an IHG hotel, responded to this reviewResponded 24 September 2024

Dear Guest,

Thank you so much for your wonderful review! We’re thrilled you enjoyed your stay and appreciated the spacious connecting rooms with ocean views. It’s great to know that you loved our rooftop pool for sunset viewing and enjoyed our food offerings, including the nasi goreng, hot dog, and fish and chips. We’re glad you found our location convenient for exploring Canggu with its nearby restaurants, cafes, and boutiques. We hope to have the pleasure of welcoming you back for another memorable stay soon!

Warm regards,
Ankit

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Reviewed 12 September 2024 via mobile

There were very limited sun beds for its hotel guests @ the roof top pool n for the 2nd day consecutively we couldn't get any sun beds. By 10.30am they were already all fully taken up. Very big disappointment for me n my gf which we're truly upset. Point to take note if you're the type that like to laze around @the pool.
Breakfast was very good with many options n it tasted good. Suite room was nice, spacious n it feels luxurious with beautiful sea view. Hotel is located in a good located. Beach n restaurants are all nearby.
Service wise overall was just average.

Room tip: You have to be very early to secure your sun beds @ the pool. They have insufficient sun beds. Beautiful sunset view from the pool.
Date of stay: September 2024
Trip type: Travelled as a couple
Thank FrequentFlier704133
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Resort Bali Canggu, General Manager at Holiday Inn Resort Bali Canggu, an IHG hotel, responded to this reviewResponded 24 September 2024

Dear Guest,

Thank you for sharing your feedback. We’re glad you enjoyed our breakfast selection and the spacious suite with a beautiful sea view. We apologize for the inconvenience you experienced with the availability of sun beds at our rooftop pool. Your comments have been noted, and we’re exploring solutions to improve this aspect of our guest experience. We appreciate your compliments on the location and will strive to enhance our service to exceed your expectations on your next visit. Thank you for choosing to stay with us, and we hope to welcome you back soon!

Warm regards,
Ankit

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Reviewed 11 September 2024

This hotel is located in a strategic area, and the staff are friendly and kind! I want to highlight my morning yoga with Andes. It was so much fun, and I really enjoyed it. The session was easy for beginners like me, and the place was quiet with a beautiful view. The breeze felt amazing, and the sunshine lifted my mood! I’ll definitely be back

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Dream36516255760
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Resort Bali Canggu, General Manager at Holiday Inn Resort Bali Canggu, an IHG hotel, responded to this reviewResponded 24 September 2024

Dear Guest,

Thank you so much for your wonderful review! We’re thrilled you enjoyed your stay and had a great time at our morning yoga session with Andes. It's fantastic to know that the serene atmosphere and the beautiful view added to your experience. We’re glad the session was enjoyable and beginner-friendly for you.

We look forward to welcoming you back for more relaxing and rejuvenating moments!

Warm regards,
Ankit

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Reviewed 9 September 2024 via mobile

Overall, it was a very comfortable stay in a perfect location.
ROOMS: normal size, stylish and comfortable. Big bed with different pillows (soft and firm). There is a closet, safe, fridge, kettle and coffee/tea bags on the room. Bathroom is equipped with a shower, necessities, towels, slippers are provided. Every room has a balcony, you can choose garden view or ocean one.
LOCATION: really good - 3min by foot to the beach, many different restaurants are also in a 5-10min walking distance. 1h drive from the airport in a traffic period.
FOOD: if breakfast isn’t included, it costs 302.5 for 1 person/night, but if you buy it at the counter, you’ll have a 20% discount. Breakfast (6.30-10.30am) - it’s a buffet with cold appetizers, nuts, yogurts and fruits, also you can order different hot meals presented in the menu. Breakfast is good, but coffee could be better. This place works also as a main restaurant, where you can have a lunch or dinner. Room service (24h) is available as well.
FACILITIES: good wi-fi, gym 24h (but there is no heavy free weights), rooftop bar till 10pm, room service 24h, massage services. Hotel also provides a transfer from/to the airport or in any location on island.
STAFF: very very friendly and smiley.
WHAT TO IMPROVE: i) upgrade the gym - add higher free weights or add extra device, ii) add extra trash bin in the room (under the desk, iii) small coffee machine in the room could be a good option

Date of stay: September 2024
Trip type: Travelled as a couple
Thank UlyanaInStars
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Resort Bali Canggu, General Manager at Holiday Inn Resort Bali Canggu, an IHG hotel, responded to this reviewResponded 10 September 2024

Dear Ulyanaln,

Thank you for your detailed review and valuable feedback! We’re delighted that you enjoyed your stay, our convenient location, and the comfort of our rooms. It’s great to hear you appreciated the breakfast, friendly staff, and our facilities. Your suggestions on upgrading the gym, adding an extra trash bin, and a coffee machine in the room are noted and much appreciated. We’re always looking for ways to enhance our guest experience. We hope to welcome you back for another comfortable stay soon!

Warm regards,
Ankit

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