Upon arrival was greeted with smiles, doormen who would even guide you across the street to the rooms, and the promise of a luxurious stay.
The next morning and thereafter the standards dropped completely. Hotel door didn’t close properly. Charged $10 for a mark on the pillow. Prices for massages were not correct. What was advertised as $3.50 was actually $35 plus 15% tax. None of which you are told about until you check out.
They insisted they couldn’t take debit cards on arrival with a “no cash accepted” sign on the front desk. Yet, upon check out were able to take both from us to pay our hefty bill with secret fees.
Reception would agree to send water to the room or said they would call us back regarding enquiries but would often not follow through leading to us following up multiple times.
Even after putting a “do not disturb” sign on the outside of our door we came back to a room that had been refreshed. Yes, having fresh linen is great but on day 2 of our holiday we didn’t have time to store our personal belongings away and didn’t want someone in the room with our cash and passports exposed.
Very dissatisfied and disappointed overall. Room was nice but not worth this level of hassle.
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