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madi_madison
Margaret River, Australia

Poor service, hidden fees, lack of privacy

2.0 of 5 bubblesReviewed 26 Feb 2024via mobile
Upon arrival was greeted with smiles, doormen who would even guide you across the street to the rooms, and the promise of a luxurious stay.
The next morning and thereafter the standards dropped completely. Hotel door didn’t close properly. Charged $10 for a mark on the pillow. Prices for massages were not correct. What was advertised as $3.50 was actually $35 plus 15% tax. None of which you are told about until you check out.
They insisted they couldn’t take debit cards on arrival with a “no cash accepted” sign on the front desk. Yet, upon check out were able to take both from us to pay our hefty bill with secret fees.
Reception would agree to send water to the room or said they would call us back regarding enquiries but would often not follow through leading to us following up multiple times.
Even after putting a “do not disturb” sign on the outside of our door we came back to a room that had been refreshed. Yes, having fresh linen is great but on day 2 of our holiday we didn’t have time to store our personal belongings away and didn’t want someone in the room with our cash and passports exposed.
Very dissatisfied and disappointed overall. Room was nice but not worth this level of hassle.
Date of stay: February 2024
Room Tip: Canggu is a great hot spot and this is a great area if you can find a better accommodation
Trip type: Travelled with friends
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All reviews smart home private pool and jacuzzi smart room ms ayu main pool fast response amazing villa pleasant stay clean villa room service excellent stay stayed here for nights amazing staff rice fields great place to stay amazing place enjoyed our stay
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8 - 13 of 664 reviews
Reviewed 24 February 2024

I wanna back to this villa again 🩷🩷🩷🩷 cobain deh pengalaman staycation disini, design modern with smart technology, rate permalamnya juga masih oke banget, cocok untuk honeymoon atau spending time woth your lovely one, tryyy tryyyy tryyyy !!!

Date of stay: February 2024
Trip type: Travelled with family
Thank gabriellanhalim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operation Nara Canggu, Manajer Umum at Astera Resort Canggu by Ini Vie Hospitality, responded to this reviewResponded 26 February 2024

Dear Gabriella N Halim,
Om Swastyastu

Greetings from Astera Canggu - Bali,
Thank you so much for taking your valuable time to post this wonderful review about your recent stay in Astera Canggu. We are glad to know that you really enjoyed your stay with the facilities and services rendered and it was a truly memorable one for you.
We look forward to the pleasure of welcoming you back onto Astera Villa for your upcoming romantic getaway to the island of Paradise Bali.

Best Regard

Ayu Kartika
Villa Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2024 via mobile

Really love the place! Everything is perfect, the private pool, the restaurant, the AC, the facilities!

I love how cozy the room is and the interior is AMAZING!!

The room is cozy but the air feels pretty warm because it’s located in the upstairs. I love how they provide Netflix and others for us to enjoy movies.

Would come back here for sure!

Date of stay: February 2024
Trip type: Travelled with friends
Thank yohanadjong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operation Nara Canggu, Manajer Umum at Astera Resort Canggu by Ini Vie Hospitality, responded to this reviewResponded 26 February 2024

Dear Yohanadjong,
Om Swastyastu

Greetings from Astera Canggu - Bali,
Thank you so much for taking your valuable time to post this wonderful review about your recent stay in Astera Canggu. We are glad to know that you really enjoyed your stay with the facilities and services rendered and it was a truly memorable one for you.
We look forward to the pleasure of welcoming you back onto Astera Villa for your upcoming romantic getaway to the island of Paradise Bali.

Best Regard

Ayu Kartika
Villa Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2024 via mobile

Very nice villa 👌🏻 perfect for couple! Love the hammock on the 2nd floor! Very quiet & good location! Surrounded by resto & spa in house as well! Highly recommended for couple staycation! They also have netflix with 2 big TVs 😍 and the kitchen for simple cooking

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Suzan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operation Nara Canggu, General Manager at Astera Resort Canggu by Ini Vie Hospitality, responded to this reviewResponded 20 February 2024

Dear Suzan S,
Om Swastyastu

Greetings from Astera Canggu - Bali,
Thank you so much for taking your valuable time to post this wonderful review about your recent stay in Astera Canggu. We are glad to know that you really enjoyed your stay with the facilities and services rendered and it was a truly memorable one for you.
We look forward to the pleasure of welcoming you back onto Astera Villa for your upcoming romantic getaway to the island of Paradise Bali.

Best Regard

Ayu Kartika
Villa Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2023 via mobile

Our first stay back in Bali! It’s on a quiet street so we slept well with only the sounds from the nearby construction to tell us the sun came up.

Astera Villa Canggu was equipped with modern appliances that you would ever need. The beds are large and the rooms are even more spacious with a built-in hammock by the corner. The weather was great during our stay for us to enjoy both the jacuzzi and the pool.

The only disappointment was when they couldnt grant my request for a special arrangement from the day before check-in. Wished they had put in the extra effort to enhance our stay experience as we were celebrating a special occasion.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank sssha_ss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operation Nara Canggu, Manajer Umum at Astera Resort Canggu by Ini Vie Hospitality, responded to this reviewResponded 18 December 2023

Om Swastyastu sssha_ss,

Greetings from Astera Villa Canggu – Bali,

Thank you for taking the time to share your experience with us.
We are so delighted to read that you loved the villa and our service.
On the other hand, I sincerely apologize for falling short of your expectation. Once again, thank you so much for your feedback showing about your truly genuinely care of our future success.
Look forward to the pleasure of welcoming you back into Astera Canggu near future.

Best Regards,

Ayu Kartika
Villa Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2023

Had a great welcome and service by friendly front desk and staffs. The loft is huge and cleaned. Breakfast also nice and good potion. The area of the hotel nearby to the town and beach. Had a great stay 💕

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Roving16018686657
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Operation Nara Canggu, Manajer Umum at Astera Resort Canggu by Ini Vie Hospitality, responded to this reviewResponded 18 December 2023

Dear Roving,
Om Swastyastu

Greetings from Astera Resort Canggu - Bali,

Me on behalf of the entire team of Astera Resort Canggu would like to say thank you very much to have stayed with us. Those review that you've mention above are our culture to always give some happiness to our precious guests like you, so it will leaves you a memorable experience during your stay at our villas and we are very glad that you are happy to stay with us.

We are welcome to see you again near future
Best Regards,

Ayu Kartika
Villa Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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