We stayed here for 10 nights in October 2024. We traveled with Emirates, via Dubai and found it to be tedious to say the least, with a 7 hour time difference to deal with too. It's 7.5 hours to Dubai and over 9 hours to Bali, plus transfers. Bali is extremely congested and suffers a lot of exhaust pollution. The journey to the hotel took well over an hour.

Please check carefully what you need to do to enter Bali. There are a couple of online QR code/passes you must obtain and a visa to pay for. We spoke to a Spanish couple who said they'd been charged 100 Euros to obtain the QR codes that are free! The Visa is currently about £25 each. It can vary depending on what means or currency you use. The best advice is to do the online declarations and get your free QR vouchers at the airport before you fly from UK and pay for your visa on arrival.

Arriving at the hotel was a relief and we were made very welcome. The hotel is not on the beach but about 200 meters away. There are plenty of good bars and places to eat, as well as a lovely beach to enjoy. Pavements are poor in Bali so you'll need to watch where you step, especially at night.

The staff here cannot do enough to please. They are excellent, the food is very good and the rooms are spacious, comfortable and so on. We were bed and breakfast, so we had to buy drinks and food. Prices, presentation and quality were all very good. Room service was excellent too. Our regular housekeeper Dewa was very pleasant and respectful.

So, if things were so good, why am I only saying 4 stars on TripAdvisor? The issue is that most guests here are probably short stay. Staying here for 10 nights meant that 3 hangers each and no drawers or shelves, started to matter. Yes, I got a few extra hangers but we basically lived out of our suitcases for 10 days. The towels were old, often grey instead of white and the toiletries were minimal so take your own. They do provide water and tea/coffee but several days I had to go asking for things, including toilet rolls. There is only one water dispenser machine and that is situated on the top floor, next to the small gym.

The roof-top pool area is small and whilst it was comfortable, the mattresses are in need of a good clean or replacement. The wooden decking is tired and some is in need of attention. Pool towels are provided and again, vary in condition. The views from here are very pleasant and the sunsets are beautiful.

Loud music and traffic noise, especially mopeds, means that it's not the most relaxing place we've ever been to. The air-conditioning unit in the room was a bit noisy too.

We spent a couple of days travelling around the island, using the transfer company. There are some beautiful places to see and some delicious food at sensible prices. Often though, we'd eat back in the hotel and we could not fault the food or service.

Thank you to all the staff here for being so polite and helpful.