The location looks divine,however the water over the reef is very shallow, even at high tide. Swim and paddle board at your own risk. I accidently touched a piece of coral, which was razor sharp whilst swimming and this got infected. We were planning on paddle boarding, however, a fall could result in many coral lacerations. We chose to snorkel and swim in front of other resort locations.
As previously stated by another guest, wifi is only accessible at reception or close by and there is still urine smells coming from the bathroom in Bungalow 6( I think its 6) Breakfast is minimal and uninspiring for the cost. However, the staff working at breakfast are lovely, and do what they can with limited resources.
The working staff at Etu Moana are lovely!
Management is not lovely. We were originally warmly welcomed by management, however when something went wrong, we were verbally abused at reception, in public by Tiffany. She wrongly accused us of an occurance and without questioning us at all, attacked us with vile accusations, calling us dispicable and unethical. It ruined our stay.
Verbal abuse is never acceptable under any circumstances, ever! Very poor treatment of guests.
We asked for a written apology from Tiffany, which would include acknowledgement of the accusations being false and that her behaviour was totally out of line. We did not receive this, she just said she regretting using those words.
In summary, I would never return to this resort or recommend it to anyone, unless it was under new management.
For this price point I would recommend staying at a resort which is better located, and if possible has a restaurant on site.
