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Reviews (1,658)
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Traveller rating
1,495
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Reviewed 27 January 2021

Amazing service with a personal touch, great food, very clean and fantastic views!! 5 star stay!

Above all, the staff make this hotel what it is, they can't to do enough for you and always go above and beyond to meet your needs. A special thank you to Luis (W Insider), he made our stay a memorable one. Thank you!

If you're thinking of booking a staycation, do it!

Date of stay: December 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Marc6656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Shanghai, General Manager at W Shanghai - The Bund, responded to this reviewResponded 30 January 2021

Hi Marc6656,

Thank you for sharing your experience at the W Shanghai - The Bund on TripAdvisor.

With a mission to provide superior customer service and extraordinary W experiences, we take great pride in serving your needs and are delighted to hear that we have met your expectations for your recent stay. Your feedback will be shared with the team and especially Luis, our W Insider, to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the W Shanghai - The Bund and we hope you choose to stay with us again whenever your travel needs bring you back to Shanghai.

Best,

Christian Humbert
GENERAL MANAGER / W SHANGHAI – THE BUND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2021 via mobile

This is my first time come to W hotel Shanghai, the location, view, decoration and service are wonderful. I come for celebrating 5 years anniversary with my girlfriend, Daisy, Cathy and Raymond create a lovely stay for me and my girlfriend.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank philipli1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Shanghai, General Manager at W Shanghai - The Bund, responded to this reviewResponded 21 January 2021

Hi philipli1204,

Thank you for sharing your experience at the W Shanghai - The Bund on TripAdvisor.

With a mission to provide superior customer service and extraordinary W experiences, we take great pride in serving your needs and are delighted to hear that we have met your expectations for your recent stay to celebrate your anniversary. Your feedback will be shared with the team and especially Daisy, Cathy and Raymond to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the W Shanghai - The Bund and we hope you choose to stay with us again whenever your travel needs bring you back to Shanghai.

Best,

Christian Humbert
GENERAL MANAGER / W SHANGHAI – THE BUND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2021

This was our second stay in the W hotel Shanghai, after we had previously stayed in June to celebrate my fiancees birthday. Both experiences were fantastic for service, facility and quality of ambience reasons.

This time we were upgraded from a "fabulous room" to a suite. Luis Pena(W insider) was partly to thank for this I am sure, but more to come about him later. The rooms are modern, clean and futuristic with mod cons(bluetooth speaker) and a super comfy bed. The view we had from the suite is something that only the best "insta" posters could do justice to.

We stayed 31st Dec+1st of Jan and we weren't disappointed. The light show was really spectacular and despite being located, situated along the bund, the room and general hotel ambience was one of absolute peace.

If you wanted to have a more energetic experience the Woo bar is great and we availed of a new years eve package that included free flow alcohol and top. end food.

So essentially it's a high quality stay in a fantastic area of Shanghai. A great city and fortunately for us, operating unlike many other areas of the world at present.

The highlight of the experience was the service. On entering, the check in was efficient and smooth, with staff like possessing good levels of English which makes these things much easier.

A special mention must however go to Luis Pena. When faced with a Christmas staycation we had a vast array of hotels to pick from within Shanghai but what made us return for Dec this time, was the personal touch of Luis shown to us during our previous summer stay.

That time we were afforded Champagne and a personalised chocolate cake all organised by Luis. We had late check out and full use of facilities on the day we left but again it was the attention to detail and quality of service, that I was impressed by.

Onwards to this time and we were fortunate to have our room upgraded to a suite, again late check out despite the busy time (Scarlett's assistance was appreciated here) and again a very classy but subtle gesture of 2 gins welcome drinks brought to our room. All of these reasons are why, if the opportunity presents itself again, despite the array of options, we will go back to the W.

Thanks to Luis and all the staff for a great experience.

Room tip: The Suite is amazing but the Cozy rooms also offer a wonderful view and have all the amenities!
Date of stay: January 2021
    • Value
    • Location
    • Service
Thank Nic9136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Shanghai, General Manager at W Shanghai - The Bund, responded to this reviewResponded 14 January 2021

Hi Nic9136,

Thank you for sharing your experience at the W Shanghai - The Bund on TripAdvisor.

With a mission to provide superior customer service and extraordinary W experiences, we take great pride in serving your needs and are delighted to hear that we have met your expectations for your recent stay over the festive holidays. Your feedback will be shared with the team and especially Luis to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the W Shanghai - The Bund and we hope you choose to stay with us again whenever your travel needs bring you back to Shanghai.

Best,

Christian Humbert
GENERAL MANAGER / W SHANGHAI – THE BUND

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2021

Incredible service and attention to details all round. Thanks especially to the caring and professional staff (namely William) who were able to grant all our special requests - swiftly facilitated through their handy Loyalty Team WeChat account. Would recommend to anyone to try for at least one night whether you are visiting Shanghai or Shanghai based.

Date of stay: December 2020
    • Value
    • Rooms
    • Service
Thank irishlaneyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Shanghai, General Manager at W Shanghai - The Bund, responded to this reviewResponded 14 January 2021

Hi irishlaneyj,

Thank you for sharing your experience at the W Shanghai - The Bund on TripAdvisor.

With a mission to provide superior customer service and extraordinary W experiences, we take great pride in serving your needs and are delighted to hear that we have met your expectations for your recent stay. Your feedback will be shared with the team and especially William and the Loyalty Team, who will continue to inspire and deliver exceptional customer service.

Thank you for staying at the W Shanghai - The Bund and we hope you choose to stay with us again whenever your travel needs bring you back to Shanghai.

Best,

Christian Humbert
GENERAL MANAGER / W SHANGHAI – THE BUND

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020

I’ve stayed at the W Shanghai a few times over the past few weeks (and many times in previous years) and it consistently stands out as my favorite hotel in China. During my recent stays, I’ve noticed that the hotel is very clean and the staff has been very helpful and friendly. Cleanliness has been a concern of mine due to the Covid-19 pandemic. From my recent stays I can tell you that there is no need to be concerned. As for the staff, they have truly went above and beyond. Vinny from the front desk has been very friendly and has ensured that I have the best stay possible (such as arranging breakfast for me if I had an early departure). Also, Carina from loyalty has filled me in on all that the hotel has to offer. She even stopped by during happy hour to gather feedback (and implemented the feedback during my future stay!). People like Carina and Vinny made my stays truly special. I’m looking forward to visiting again soon.

Date of stay: December 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank cdap66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
W Shanghai, General Manager at W Shanghai - The Bund, responded to this reviewResponded 31 December 2020

Hi cdap66,

Thank you for sharing your experience at the W Shanghai - The Bund on TripAdvisor.

With a mission to provide superior customer service and extraordinary W experiences, we take great pride in serving your needs and are delighted to hear that we have met your expectations for your recent stay (and those before). Your feedback will be shared with the team, particularly Carina and Vinny, to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the W Shanghai - The Bund and we hope you choose to stay with us again soon whenever your travel needs bring you back to Shanghai.

Best,

Christian Humbert
GENERAL MANAGER / W SHANGHAI – THE BUND

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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