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Noah H

A phenomenal week at Nanuku!

5.0 of 5 bubblesReviewed 15 Apr 2024
We have traveled to dozens of countries and stayed at hotels from Four Season to Park Hyatts across the globe. What you will find at Nanuku is unique and remarkable. The warmth and kindness of the staff is unparalleled, and the seemingly authentic and genuine manner in which it manifests itself is unlike almost anywhere else we have stayed. This is exponentially true for those traveling with kids. The “buddies” were amazing; our kids cried when we left, and still talk about them now weeks later. Would absolutely recommend booking this resort.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Tomasi Turukawa, General Manager at Nanuku Resort, Fiji, responded to this review
Responded 4 weeks ago
Bula Vinaka Noah H,

Thank you so much for your kind words and for taking the time to share your experience at Nanuku Resort. We are thrilled to hear that your stay with us was unique and remarkable, and that our staff's warmth and kindness made a lasting impression on you and your family.

It's wonderful to know that you found our "buddies" program to be amazing and that the kids had such a memorable time with them. Creating special moments for families is something we take great pride in, and we're delighted that the children still talk about their experience weeks later.

We appreciate your recommendation and hope to welcome you back to Nanuku Resort in the future for another unforgettable stay.

Vinaka Vakalevu,

Tomasi Turukawa | General Manager
Nanuku Resort Fiji
tomasi.turukawa@nanukuresort.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    9 - 14 of 657 reviews
    Reviewed 8 April 2024

    Pros: great facilities and landscaping, nanny club. Cons: every single thing. Food: extremely limited options. Too remote to get outside food. Get ready for french fries and burgers. Also taste-wise 4 out of 10. Services: we did “island-hopping” which included sand bar covered with garbage and private island as well covered with garbage plus back up toilet with no toilet paper. We were served picnic on private island and we asked the staff what they are having for lunch. They said they will have our leftovers at which point we just gave them the food. The price of “island hopping” a whooping $2,900 fijian dollars( around $1,500 us) with average hourly rate per labor $6 fijian dollars. It is truly outrages that for full day(9am-5pm) of outing staff is not provided with lunch. Also the hotel arrange airport transfer for us( around $250 US one way). On a way back our driver (who works for Tenaka company ) was falling asleep!!!! As truth came he slept in a car to save company money and not drive back home 2,5 hours one way and then back in a morning. We were LUCKY to get to the airport ALiVE!!! The careless sleep-deprived driver’s aggressive drive made our daughter violently sick. Driver sat back while my husband cleaned the car!!!! So to sum up we regretted every penny spend at Nanuku.
    PS the driver drove over a pig on a road and kept going!!!!

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
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    2  Thank Jet90660
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tomasi Turukawa, General Manager at Nanuku Resort, Fiji, responded to this reviewResponded 8 April 2024

    Bula Vinaka Jet90660,

    Thank you for sharing your feedback about your recent stay at Nanuku Resort Fiji. We sincerely apologize for the numerous issues you encountered during your time with us.

    Regarding the food options, we are sorry that our current offerings may not have met your expectations, whilst we have a daily changing menu for lunch and dinner, we are also actively working on expanding our offerings to provide more diverse and satisfying choices for our guests.

    We are deeply disappointed to hear about the condition of the island and the sandbank visited during the "island-hopping" excursion and the lack of basic amenities such as toilet paper. This has been shared with our team for improvement moving forward.

    While the boat used for this excursion was operated by a contractor due to our previous trips being fully booked, we take full responsibility for the experience and are addressing this matter with the contractor to ensure such issues are avoided in the future. For the benefit of our readers, we do provide meals, soft drinks and water for our team members.

    We are concerned and sorry about the behavior of your driver. Such actions, including falling asleep at the wheel and driving aggressively, are completely unacceptable and do not reflect the standards we uphold at Nanuku. We have taken immediate action to address this issue with the transportation provider to ensure the safety and well-being of our guests in the future.

    We value your feedback tremendously as it helps us improve and ensure a better experience for future guests. We would appreciate the opportunity to discuss your concerns further and see how we can make amends. Please feel free to reach out to me directly so we can address your concerns personally.

    Vinaka,

    Tomasi Turukawa | General Manager
    Nanuku Resort Fiji
    tomasi.turukawa@nanukuresort.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 March 2024

    Here currently and have to say - never met nicer people in my whole life. I didn't think my kids would care about nanny service 12 and 14 yo, but they loved the whole thing so much and were off with their nanny, fishing, cooking fish, making coconut toffee, and more! Really incredible and so grateful.

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Lady F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tomasi Turukawa, General Manager at Nanuku Resort, Fiji, responded to this reviewResponded 29 March 2024

    Bula Vinaka Lady F,

    Thank you for taking the time to share your experience with us. We're delighted to hear that you and your family are enjoying your time at Nanuku Resort!

    It warms our hearts to know that the kids are having a fantastic experience with our nanny service. We believe in creating unforgettable moments for guests of all ages.

    We're grateful for your kind words and for choosing Nanuku Resort for your family vacation. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.

    Vinaka Vakalevu,

    Tomasi Turukawa | General Manager
    Nanuku Resort Fiji
    tomasi.turukawa@nanukuresort.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 March 2024

    We had a wonderful time at Nanuku to celebrate our 24th anniversary. Truly a 5-star resort. They paid attention to every single detail we asked for. All the staff were accommodating welcoming, and served us with a smile and love. The food was exceptional. We felt at home.
    They knew us, remembered our table and food preferences, always greeted us warmly and enthusiastically, always asked about our needs, etc. A few staff, Tomasi, Kelly, Jennifer, Aseri, Josh, Vitinia, Va, Bosoka, Epeli, Jeff, Wendy, Merie, Vereti, and Elizabeth made some memorable moments for our stay. We have got lots of memories from the trip. We have traveled to many countries, but so far, this was the best vacation we had ever had. It is genuinely a fantastic Fijian vacation destination with lovely people. We will be back.

    Date of stay: March 2024
      • Value
      • Location
      • Sleep Quality
      • Rooms
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    Review collected in partnership with this hotel
    Thank susanta35
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tomasi Turukawa, General Manager at Nanuku Resort, Fiji, responded to this reviewResponded 27 March 2024

    Bula Vinaka susanta35,

    Thank you so much for choosing Nanuku Resort to celebrate your 24th anniversary! We are thrilled to hear that you had a wonderful time and that your experience with us was truly 5-star.

    We're delighted that our team paid attention to every detail and made sure your stay was memorable. Your kind words about our staff members - Kelly, Jennifer, Aseri, Josh, Vitinia, Va, Bosoka, Epeli, Jeff, Wendy, Merie, Vereti, and Elizabeth is greatly appreciated. They take pride in delivering exceptional service and creating unforgettable moments for our guests.

    It's heartwarming to know that you felt at home, enjoyed the exceptional food, and appreciated the warm and enthusiastic greetings throughout your stay. We strive to make every guest feel special and valued, and we're thrilled that we succeeded in doing so for you.

    We can't wait to welcome you back to Nanuku Resort for another fantastic Fijian vacation!

    Vinaka Vakalevu,

    Tomasi Turukawa | General Manager
    Nanuku Resort Fiji
    tomasi.turukawa@nanukuresort.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 March 2024

    Nanuku Fiji is a special experience that is unlike other luxury hotels around the world. From the moment you step foot onto the property, the resort staff takes care of you like family, remembering your names, allergies, and preferences. The friendliness is genuine and not faked. They are happy to show you Fiji from their perspective and help their guests enjoy every aspect of the holiday.

    1 Bedroom Pool Villa
    We chose to upgrade from our Nanuku Suite to a 1 Bedroom Pool Villa. We traveled with 2 boys and having our own pool and enclosed yard was wonderful when we wanted to rest in the villa. We loved that there were 2 outdoor showers, a queen-sized sun bed, and a lovely porch swing. Housekeeping filled our fridge daily with non-acholic drinks. The resort provided 2 beds in the living area for my kids and the living area can be completely closed off by a door for privacy.

    Kids Club
    This is the wow factor of this resort for any families traveling with kids. The resort assigns a buddy to each kid 11 and under. Older siblings can share the buddy as well. This kids club is what your kids want to make of it, and it isn't about every kid doing the same thing. We went during a week where the kids ranged from 9 to 16 so the activities skewed toward the older kids. One day our buddies took the kids fishing and then helped them grill the fish for lunch. They have also gone crab and frog hunting. They ride their bikes around the resort and play volleyball when there is a big enough crowd. We absolutely adored our two buddies Epeli and Orisi. They both showed so much care and kindness to our kids. Our kids have never liked the idea of a kids club but they really liked to hang out with Epeli and Orisi. Our buddies taught the kids Fijian culture and on several nights asked the kids to join them in the fire lighting ceremony. On nights we wanted to have dinner alone, they can order dinner and hang out with their buddies. When guests at Nanuku book activities like snorkeling trips, the buddies came along to make it easier on the parents. Epeli came along on our snorkeling excursion and took care of my son the entire time. He felt safe the entire time knowing his buddy was right next to him. Salote runs a great program at the Kids Club and I know that parents can truly relax while their kids have a unique experience.

    Food
    You can eat at the restaurant or pay a fee and have room service in the villa. We also ate at the pool instead of in the restaurant during lunch. It's the same menu, but we chose to have it either in the chaise or at the tables oceanfront. We ate at the restaurant probably 90% of the time and there was enough variation that it didn't feel like we ever ate the same thing. Lunch and dinner are very different as well. Breakfast was my favorite meal every day eating fresh fruits and crab omelet! Each night there are probaby 3-4 appetizers and 3-4 mains so if you're a bit picky, you may not find something you want. I've seen a grandma order off the kids menu once and that's ok too. Va is the restaurant manager and she always welcomes us with the biggest smile. The restaurant staff are so fun and kind as well. We had the privilege of getting to know Carolina, Nanda, Dimo, Ma, and Wendy over the course of our stay. Rusi the bartender is always fun and each night he names a virgin drink after a kid at the resort.

    Activities
    There are many complimentary activities each day provided by the resort. You do need to sign up in advance just so the resort can prepare. We took part in a snorkeling trip right off the beach and kayaking through the mangroves. We frequented the cultural center quite often and made arts and crafts with Amena and Marika. We made hats out of leaves, coconut bowls, and headbands. Amena and Marika also took us on a herbal tour to show us medicinal uses of various flora and fauna around the resort. We had to use the dilo root for sunburns and it worked quite well. We never felt like we needed to leave the resort because there were enough to do.

    Spa
    Abbo at the spa is very talented and I highly recommend any of his massages. He sometimes would put a chair out next to the pool. When he does, sign up at the pool for one of his shorter massages. Those are so much fun and great value as well.

    Staff
    The people at this resort are what makes it so special. Their teamwork and hard work created the vacation that we needed. Leon at the front desk was so proactive in getting our transportation on a stormy day. She moved up our airport transfer after seeing several bridges flood. Meri, the magician, as we call her, was very proactive in getting us what we needed before we even began our stay. She was very helpful in answering all of our questions and providing all the small touches for our anniversary that we so appreciate. Tomasi, the general manager, is always around to meet the guests and help out.

    Vinaka for a wonderful stay! We will miss all of you!

    Room tip: Ask the airport transfer to stop at a grocery on the way to the resort. It's nice to have snacks for the duration of the stay.
    Date of stay: February 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    1  Thank alegriasu310
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tomasi Turukawa, General Manager at Nanuku Resort, Fiji, responded to this reviewResponded 16 March 2024

    Bula Vinaka alegriasu310,

    Thank you for taking the time to share your detailed and delightful experience at Nanuku Fiji! We are thrilled to hear that your stay with us exceeded your expectations and that you and your family enjoyed every aspect of your holiday.

    It's wonderful to know that you appreciated the personalized service from our attentive tribe members, who made sure to cater to your needs and preferences throughout your stay. We are glad that you enjoyed the upgrade to the 1 Bedroom Pool Villa, providing you with a private and relaxing space for your family. Our Kids Club team, especially Epeli and Orisi, are thrilled to hear that your children had a fantastic time and were able to engage in various activities while learning about the Fijian culture.

    We are also delighted that you enjoyed the culinary offerings at our restaurant, with a special mention to Va, Carolina, Nanda, Dimo, Ma, Wendy, and Rusi for their exceptional service. It's fantastic to hear that you found the menu diverse and enjoyable, with fresh and delicious options for every meal.

    Your feedback on the complimentary activities, spa services, and overall staff experience is greatly appreciated. We will make sure to pass on your kind words to Leon, Meri, Abbo, and the rest of our tribe members as they work hard to create memorable experiences for our guests.

    Thank you once again for choosing Nanuku Fiji for your holiday, and we look forward to welcoming you back for another unforgettable stay in the future!

    Vinaka Vakalevu,

    Tomasi Turukawa | General Manager
    Nanuku Resort Fiji
    tomasi.turukawa@nanukuresort.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 March 2024

    Great Resort and AMAZING Staff! To Summarize our trip to FIJI= PARADISE!
    Fiji was a once in a lifetime trip for us. We highly recommend. It is so BEAUTIFUL, and the people are INCREDABLE. The Fijian people are so happy, loving and kind.
    "Vinaka" Thank You Fiji

    Date of stay: February 2024
      • Value
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    Review collected in partnership with this hotel
    Thank lauraC4455AY
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tomasi Turukawa, General Manager at Nanuku Resort, Fiji, responded to this reviewResponded 7 March 2024

    Bula Vinaka lauraC4455AY,

    Thank you so much for taking the time to share your wonderful experience with us on TripAdvisor! We are thrilled to hear that your trip to Nanuku was nothing short of paradise.

    It brings us immense joy to learn that you found our resort and tribe members to be great and amazing respectively. Our tribe takes great pride in providing exceptional service to our guests, and it's heartwarming to know that their efforts have left such a positive impression on you.

    Nanuku's natural beauty is indeed breathtaking, and we're delighted that you had the chance to immerse yourself in it during your stay. Moreover, we couldn't agree more about the warmth and kindness of our tribe members as their hospitality is truly unparalleled.

    We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back to our slice of paradise in the not-too-distant future.

    Vinaka Vakalevu,

    Tomasi Turukawa |General Manager
    Nanuku Resort Fiji
    tomasi.turukawa@nanukuresort.com

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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