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Companion31979948401

Can't wait to go back!

5.0 of 5 bubblesReviewed 2 Sept 2024
We stayed for 7 days in a Premium Ocean View room. Staff were very friendly and helpful - nothing was a bother. The food was fine...variety, tasty and well presented. Great room overlooking the pool and the beach - modern, clean.
The pool was well maintained - clean with plenty of loungers and umbrellas.
Great beach for walks and sand not coral. Beach was clean and maintained by the Resort staff.
Overall - a top holiday in a well run, friendly place.
PS. Allow 4 hours from the airport to get to the resort - 1 hour for Customs, bags etc and 2.5 to 3 hours to travel there by road. It is slower if arriving at night.
Date of stay: August 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Pearl Sales, General Manager at The Pearl Resort & Spa, responded to this review
Responded 3 weeks ago
Thank you for your wonderful feedback and for choosing to stay with us in a Premium Ocean View room. We're delighted to hear that you enjoyed your stay, especially the friendly service, the variety of food, and the beautiful room with its beach and pool views.

It's great to know that you found the pool and beach well-maintained, and we appreciate your note on the travel time from the airport. We strive to provide a relaxing and enjoyable experience for all our guests, and we’re thrilled you had a top holiday with us.

We look forward to welcoming you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,377)
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    2 - 7 of 1,377 reviews
    Reviewed 29 August 2024

    We are certified scuba divers and very experienced snorkelers. We have been exploring reefs across the world for 40 years. Yesterday we booked a rather pricey two hour snorkeling trip to a reef about 1.5km offshore from the beach at Pacific Harbour. We booked the advertised “Born Free” boat because of its wide transom and ladder for easy entry and exit of the water and its padded seats. When we arrived another appropriate vessel was booked for us that did not feature the wide platform at the stern and had to insist on going on the boat that we actually booked So WATCH that!
    We did not leave until well after nine o’clock.

    It was windy out there yesterday and in our boat there were approximately twenty snorkelers. The water was deep and there was a good twenty metre swim from the boat in deep water to the reef edge. After anchoring the boat captain shouted “Pool’s Open!”
    That’s it . We had children and very inexperienced swimmers and snorkelers in our group and ONE!!!! guide. He was friendly and helpful but very young and he had a large group to supervise in challenging conditions.
    NO briefing on the reef and what to expect as we explored. I have been out there several times before and was very surprised that we weren’t instructed to swim to the leeward side of the reef.
    The young man SHOULD NOT have been given such a heavy responsibility!

    We are very thankful that no one was cut by the coral as some swimmers were being swept dangerously close to the reef wall.
    After struggling with the choppy surface and being accidentally kicked and bumped by other flailing swimmers we finally found ourselves inside the reef and began to enjoy the critters.
    BUT!!!
    The captain was signalling for us to get back on the boat!!! Our $87 TWO hour snorkelling trip was actually less than one hour in the water and the majority of that time was unpleasant.
    If you are staying at the Pearl DONT choose that option unless you’re very experienced .
    There are other tour options in Pacific Harbour that enable you to enter the water from the beach away from the wind and prevailing currents
    BE CAREFUL

    Date of stay: August 2024
    Trip type: Travelled with friends
    2  Thank reefaddictBallina
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    The Pearl Sales, General Manager at The Pearl Resort & Spa, responded to this reviewResponded 3 weeks ago

    Thank you for sharing your detailed feedback regarding the snorkeling trip. We sincerely apologize for the experience not meeting your expectations, particularly regarding the safety concerns and the miscommunication about the boat you had booked.

    We take safety and guest satisfaction very seriously and will immediately address these issues with our team and the snorkeling operator. Your concerns about the lack of a proper briefing and the level of supervision will be raised to ensure improvements are made.

    We deeply regret the inconvenience caused, and we will work to provide a more enjoyable and safe experience for future guests. We value your feedback and appreciate your understanding as we strive to improve.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 August 2024

    Gorgeous room with a beautiful view of the adults pool and ocean. Staff amazingly friendly and nothing is a problem. Very relaxing place and interesting cultural shows they put on for free. On our last night they put on a special lovo dinner with show and snake dance that we were all doing. Another evening was a special fire dance that they were extremely good at both the men and the women. Because of the marina right there it made it so easy to go on our fishing and snorkelling trips. The 18 days was never dull.

    Date of stay: June 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Navigator612871
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 15 August 2024

    Thank you so much for your kind words and for taking the time to share your experience at The Pearl South Pacific. We are thrilled to hear that you enjoyed your stay, especially the beautiful views, relaxing atmosphere, and cultural shows.

    It’s wonderful to know that our team made you feel welcome and that you had the opportunity to participate in the lovo dinner, snake dance, and fire dance. We take great pride in offering these unique experiences to our guests.

    We’re also glad that our location made it easy for you to enjoy the marina, fishing, and snorkeling trips. It sounds like your 18 days with us were filled with memorable moments, which is exactly what we strive to provide.

    Thank you again for your lovely review. We hope to welcome you back for another unforgettable stay in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 August 2024 via mobile

    Attended a very well run conference here and stayed 1 night in a very modern room with King bed and large luxurious bathroom. The resort has 6 restaurants to chose from with great food and cocktails. It is on the river for convenient access to Aquatrek dive shop and boats. Lovely lush gardens with occasional sightings of mongooses.

    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank SAMARSHALL77
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 15 August 2024

    Thank you for sharing your positive experience with us! We're delighted to hear that you found The Pearl South Pacific to be a great venue for your conference and enjoyed your stay in one of our modern rooms.

    It’s wonderful that you had the chance to explore our variety of restaurants and enjoyed the food and cocktails. We’re also glad you appreciated the convenient access to Aquatrek Dive Shop and the natural beauty of our lush gardens.

    Your kind words mean a lot to us, and we’re thrilled that your time with us was enjoyable. We hope to welcome you back in the future, whether for another conference or a relaxing getaway

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 August 2024

    Really wonderful hotel from when we arrived to when we had to say goodbye. The staff are just absolutely amazing, so friendly nothing's to much, always smiling. Great place for kids, they had a blast, heaps of activities to do. Our room was so nice, very clean, comfy beds. The food was awesome, always something different and so much to choose from. We were recommended by friends to gonhere as they had been before and they did not let us down, definitely coming back to this hotel.
    Thankyou to The Pearl Resort & Spa for making our Fijian family holiday memorable.

    Date of stay: July 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
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      • Service
    1  Thank Sarah M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 15 August 2024

    Thank you so much for your wonderful review! We are delighted to hear that you and your family had a memorable stay at The Pearl Resort & Spa.

    It’s fantastic to know that our friendly staff made a lasting impression and that your children enjoyed the activities we have to offer. We’re also thrilled that you found your room comfortable and clean, and that the variety and quality of our food met your expectations.

    We are especially grateful to hear that your friends recommended us and that we were able to live up to their praise. We look forward to welcoming you and your family back for another unforgettable Fijian holiday in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 July 2024 via mobile

    Following a rather lengthy drive we found the Property a little tired and lacking maintenance in some areas. Generally it was comfortable and exceptable.
    Food was average and lacked variety. Drinks were expensive and you are advised to check your tab when checking out as drinks were added to your bill which you didn’t have. Stall on the whole were helpful and friendly.

    Room tip: Do your homework.
    Date of stay: July 2024
    Trip type: Travelled with friends
    Thank Susan E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 1 August 2024

    Thank you for taking the time to share your feedback about your recent stay with us. We truly value your insights as they help us improve our services and facilities.

    We apologize for any inconvenience caused by the maintenance issues you encountered. We are committed to ensuring our property is well-maintained and will address the areas you mentioned promptly. We're glad to hear that you found the accommodation generally comfortable.

    Regarding the food variety and pricing of drinks, we appreciate your candid comments. We are always looking for ways to enhance our dining offerings and will take your feedback into consideration to improve the variety and value.

    We sincerely apologize for any billing discrepancies you experienced. Our team is dedicated to maintaining accuracy, and we will reinforce the importance of this to avoid any future occurrences.

    Thank you for acknowledging our staff's helpfulness and friendliness. We strive to provide excellent service and it’s encouraging to hear that our team made a positive impact on your stay.

    We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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