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J S

Don’t order the pizza

1.0 of 5 bubblesReviewed 31 Mar 2024
We went to the riviera for dinner and we ordered two pizzas my pizza was the margarita I tried to pick it up but everything just fell off so I used a fork and knife to put the stuff back on and there was no taste the toppings had no flavor just tasted like soup from the tomatoes the crust tasted like a store bought microwave pizza or a school homemade pizza. The other pizza was a tandoori pizza the pizza was super dry and crumbled when i tried to pick it up. It was utterly disgusting horrendous and on top of that they charged 32 dollars for a store bought microwaved pizza. Don’t buy the pizza!!!!!!
Date of stay: March 2024
Trip type: Travelled with family
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Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this review
Responded 2 Apr 2024
Thank you for taking the time to provide us with your feedback regarding your recent dining experience at our resort. We deeply apologize for the disappointment and inconvenience you encountered with our pizza offerings.

Your feedback is invaluable to us, and we take it very seriously. We have immediately addressed this matter with our culinary team to ensure that the quality and taste of our pizzas meet our guests' expectations. We are committed to providing delicious and satisfying dining experiences, and we regret that we fell short of this during your visit.

Please rest assured that steps are being taken to rectify the issues you've highlighted, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.

Once again, we apologize for the unsatisfactory experience you had with our pizza, and we thank you for bringing it to our attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,369)
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    11 - 16 of 1,369 reviews
    Reviewed 16 March 2024

    We went as a day trip from our cruise ship and were very disappointed. The resort looks ok, but certainly showing areas where the upkeep has not been happening. It was a very hot day and we were so looking forward to a few hours by and in the pool with a cold drink. The pool areas, we saw two, were devoid of natural shade but had pool lounges and umbrellas, but it was the state of the pools which shocked us. Paint peeling off both pools, cracks in the base with black mould showing!! We went for a walk on the beach where quite a few of our group were swimming in the beautiful water, more inviting than the pools. The included buffet lunch was ok but not to the standard we expected. Parts of the resort are very lovely but if you don’t want to spend time in damaged pools I would be looking elsewhere.

    Room tip: Check to see if pool has been upgraded
    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank Debra M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 March 2024 via mobile

    A beautiful spot with the most friendliest people I think we have ever met. Fiona the guest Manager looked after everything for us. The hotel was quiet as it’s low season but we loved it. The snorkeling trip and sandbank was the absolute highlight of the trip. Mo took us out on the boat and we had the best time!

    Date of stay: February 2024
    Trip type: Travelled as a couple
    Thank Escape22192370477
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 15 March 2024

    Thank you so much for your glowing review and for choosing to stay with us at [Resort Name]. We are delighted to hear that you had such a wonderful experience and that our team, particularly Fiona, went above and beyond to ensure that you had a memorable stay.

    We take great pride in providing exceptional service to our guests, and it's truly heartwarming to hear that you found our staff to be the friendliest people you've ever met. We will be sure to pass along your kind words to Fiona and the rest of the team, as they will be thrilled to hear that their efforts made such a positive impact on your experience.

    We're thrilled that you enjoyed the tranquility of our resort during the low season and that you had the opportunity to experience the beauty of our surroundings through activities like snorkeling and visiting the sandbank. Mo is indeed a gem, and we're thrilled that he made your snorkeling trip an absolute highlight of your trip.

    Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another unforgettable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 March 2024

    The Pearl is a pretty hotel on a beautiful beach. After coming from the Yasawa's, it is hard to compare. The Pearl is large, with a large staff who try their best to remember your name and make your experience special.

    Tom, who checked me in, was exceptional. Lola, who worked at the pool bar, was also exceptional people who made me feel very welcome and connected;

    The food was not 5 star; I would score it mediocre. The rooms were modern, but there were a lot of pests inside for some reason. The drinks were also mediocre, very strong. But for the most part, enjoyable stay. We also came at hurricane season so it was much slower than normal.

    We had a spa service and that was spectacular.

    Room tip: If you have money to spend, check out Nanuka up the road. They have a lot more going on up there for scheduling.
    Date of stay: February 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Stacey M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 15 March 2024

    Thank you for taking the time to share your feedback with us regarding your recent stay at The Pearl in Pacific Harbour. We are delighted to hear that overall, you had an enjoyable experience and that our team members, particularly Tom and Lola, made you feel welcome and connected during your time with us.

    We truly value your compliments on our spa service and are thrilled to know that you found it to be spectacular. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we are pleased to hear that we were able to meet your expectations in this regard.

    We also appreciate your constructive feedback regarding the areas where we can improve. Please rest assured that we take all guest feedback seriously and will address the issues you mentioned regarding the food quality, room pests, and drink consistency with our team to ensure that we continue to enhance our offerings and provide the best possible experience for our guests.

    Thank you once again for choosing The Pearl for your stay in Pacific Harbour. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations on your next visit

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 March 2024

    We stayed at the Pearl to better access the Aqua Trek Shark Dive. The location was perfect with the dive shop on-site and boats just steps from the lobby. I appreciated the locally run, professional business too. Choosing to stay two nights made it easier for us to rest after traversing to and from the resort and airport. The restaurant by the beach was perfect for light meals but we walked out to try another spot for dinner and there are several nearby. Arranging for drivers can be hard but the resort took angst out of the picture. It's a beautiful property with Indonesian accent furniture and artwork, lofty ceilings, and fresh room decor, even in the 'older' wing.

    Room tip: Negotiate with drivers when you have multiple stops on a drive.
    Date of stay: February 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Tripwellgal
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 15 March 2024

    Thank you for choosing The Pearl for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience and that our resort served as the perfect base for your Aqua Trek Shark Dive adventure.

    We take great pride in our convenient location, with the dive shop on-site and boats just steps away from the lobby, making it easy for guests like you to access exciting activities and explore the natural beauty of the area. It's fantastic to know that you found our locally run dive shop to be professional and accommodating.

    We're delighted that you enjoyed the ambiance and amenities of our resort, including the beachside restaurant and the beautifully appointed rooms with Indonesian accent furniture and artwork. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're glad that you appreciated the attention to detail in our decor and furnishings.

    We also appreciate your feedback regarding arranging for drivers, and we're pleased that our team was able to assist you in making transportation arrangements, taking any potential angst out of the equation.

    Once again, thank you for choosing The Pearl, and we hope to have the pleasure of welcoming you back for another unforgettable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 February 2024 via mobile

    Our family and I had a great stay here. The staff are amazing! Our little one loved the activities boys and the games they played daily. It’s a lot quieter than the big resorts but we loved not having to line up for anything. The snorkeling trip was the highlight, we saw a small shark!

    Date of stay: January 2024
    Trip type: Travelled with family
    Thank Adventure60695411406
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 19 February 2024


    Thank you so much for your kind words and for choosing to stay with us at The Pearl Resort! We're thrilled to hear that you and your family had a fantastic time during your stay.

    It's wonderful to know that your little one enjoyed the activities organized by our team and had fun playing games daily. We take pride in providing a quieter and more intimate atmosphere compared to larger resorts, allowing our guests to relax and unwind without the hassle of long lines.

    We're especially delighted that the snorkeling trip was a highlight of your stay, and how exciting to have encountered a small shark! Fiji's pristine waters are teeming with marine life, and we're glad you had the opportunity to experience it firsthand.

    We hope to have the pleasure of welcoming you and your family back for another unforgettable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels until we meet again!

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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