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Tripwellgal
San Diego, California

A Pearl of a Dive Resort

5.0 of 5 bubblesReviewed 1 Mar 2024
We stayed at the Pearl to better access the Aqua Trek Shark Dive. The location was perfect with the dive shop on-site and boats just steps from the lobby. I appreciated the locally run, professional business too. Choosing to stay two nights made it easier for us to rest after traversing to and from the resort and airport. The restaurant by the beach was perfect for light meals but we walked out to try another spot for dinner and there are several nearby. Arranging for drivers can be hard but the resort took angst out of the picture. It's a beautiful property with Indonesian accent furniture and artwork, lofty ceilings, and fresh room decor, even in the 'older' wing.
Date of stay: February 2024
Room Tip: Negotiate with drivers when you have multiple stops on a drive.
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this review
Responded 15 Mar 2024
Thank you for choosing The Pearl for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience and that our resort served as the perfect base for your Aqua Trek Shark Dive adventure.

We take great pride in our convenient location, with the dive shop on-site and boats just steps away from the lobby, making it easy for guests like you to access exciting activities and explore the natural beauty of the area. It's fantastic to know that you found our locally run dive shop to be professional and accommodating.

We're delighted that you enjoyed the ambiance and amenities of our resort, including the beachside restaurant and the beautifully appointed rooms with Indonesian accent furniture and artwork. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're glad that you appreciated the attention to detail in our decor and furnishings.

We also appreciate your feedback regarding arranging for drivers, and we're pleased that our team was able to assist you in making transportation arrangements, taking any potential angst out of the equation.

Once again, thank you for choosing The Pearl, and we hope to have the pleasure of welcoming you back for another unforgettable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 February 2024 via mobile

Our family and I had a great stay here. The staff are amazing! Our little one loved the activities boys and the games they played daily. It’s a lot quieter than the big resorts but we loved not having to line up for anything. The snorkeling trip was the highlight, we saw a small shark!

Date of stay: January 2024
Trip type: Travelled with family
Thank Adventure60695411406
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 19 February 2024


Thank you so much for your kind words and for choosing to stay with us at The Pearl Resort! We're thrilled to hear that you and your family had a fantastic time during your stay.

It's wonderful to know that your little one enjoyed the activities organized by our team and had fun playing games daily. We take pride in providing a quieter and more intimate atmosphere compared to larger resorts, allowing our guests to relax and unwind without the hassle of long lines.

We're especially delighted that the snorkeling trip was a highlight of your stay, and how exciting to have encountered a small shark! Fiji's pristine waters are teeming with marine life, and we're glad you had the opportunity to experience it firsthand.

We hope to have the pleasure of welcoming you and your family back for another unforgettable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels until we meet again!

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Reviewed 5 January 2024

I went with my family just in December, we had the best time at The Pearl and our Fijian holiday was amazing. The rooms were clean and the view was unbelievable to wake up to everyday. The kids loved the different activities they had there and the staff are absolutely amazing with children. We ate mostly at the hotel, they have different food themed nights which was really nice as it was a different variety everyday. The food was really, really great, we tried different food we had never had before and was surprisingly tasty and sooooo good! Our overall family Fijian holiday was what we hoped for and most of this was due to the staff at The Pearl Resort & Spa. They were magnificent from the beginning when we booked all the way through to when we said goodbye. We have booked to stay there again as my husband and I are going back to Fiji again in May for a friend's wedding, alot of us will be staying there now for the wedding as I suggested this hotel due to my recent trip. Thank you to you all at The Pearl Resort & Spa for making my family holiday memorable and see you in a few months!!!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Vanessa C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 10 January 2024

Vinaka vakalevu for your heartwarming feedback about your recent family holiday at The Pearl Resort & Spa! We are absolutely delighted to hear that your time with us exceeded expectations and left you with beautiful memories.

It brings us immense joy to know that your family enjoyed the cleanliness and breathtaking views from our rooms. Our team works hard to ensure a comfortable and enjoyable experience for all our guests.

We are thrilled that the kids had a fantastic time with the various activities, and we take great pride in our staff's dedication to making every moment special for our younger guests. It's wonderful to hear that our themed food nights provided a diverse and delightful dining experience. We're passionate about showcasing the best of Fijian cuisine and introducing our guests to new and delicious flavors.

Your kind words about our staff's service mean a lot to us. We believe in creating memorable experiences from the moment of booking to the farewell, and we're glad we could contribute to the success of your family holiday.

It's truly an honor to have you return in May for a friend's wedding, and we look forward to hosting you and your loved ones once again. Should you have any specific requests or preferences for your upcoming stay, please feel free to let us know.

Vinaka once again for choosing The Pearl Resort & Spa, and we can't wait to welcome you back for another incredible Fijian experience!

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Reviewed 31 December 2023 via mobile

We stayed 5 nights for our honeymoon and had the incredible time. The adults only room looked directly over the pool and out to the ocean. The staff are so sweet and decorated our bed on the first night. The seafood platter was to die! Tima and Fiona are the sweetest people you will ever meet. They went over and above to make our stay so special.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Escape16731298362
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 1 January 2024

Thank you so much for choosing our resort for your honeymoon! We are thrilled to hear that you had an incredible time during your 5-night stay. It warms our hearts to know that you enjoyed the adults-only room with its stunning views of the pool and ocean.

We're delighted that our staff, especially Tima and Fiona, could contribute to making your stay extra special. It's wonderful to hear that their efforts, including the bed decoration and exceptional service, left a lasting impression. We take great pride in providing memorable experiences for our guests, and your feedback is truly appreciated.

We're also pleased that you savored the seafood platter – it sounds like it was a hit! We hope that these moments added to the joy of your honeymoon.

Thank you for your kind words, and we look forward to welcoming you back for more memorable moments in the future.

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Reviewed 10 December 2023 via mobile

Stayed here during a conference. I was supposed to get my room. Which was allocated. When I arrived the staff had given it to someone else. So I had to share. Sharing is okay. The room to be shared had 2 single beds. They had initially joined it as one. So the hotel staff separated the bed and left the old bed sheets. Well, I came in the morning when they pretended to realise they had given me room. The sharing part was left to me to sort. Which I was able to do late in the evening. Now to the bed with used bed sheets. I called housekeeping to change my sheets. It took them more than 2 hours to get me clean sheets. It was nearly midnight. I was exchausted and frustrated I took the bed sheets and made my own bed. In terms of the food at the restaurant its nothing special. You cant say at Pearl I look forward to this food. The price of the rooms are overated. After covid-19 I guess the resort is all about making money. The only good thing is its location and the beach. The fire walking. The kayaking. I would not recommend if you really wanna have an experience. Its not a place. The management should rethink and bring in the Fijian spirit of hospitality.

Date of stay: June 2023
Trip type: Travelled on business
Thank aalifiji
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 10 January 2024

Thank you for taking the time to share your feedback with us regarding your recent stay at The Pearl Resort. We sincerely apologize for the inconveniences you faced during your visit, and we appreciate your honesty as it helps us identify areas for improvement.

We are genuinely sorry for the mix-up with your room allocation and the subsequent challenges you encountered. It is not the standard of service we aspire to provide, and we understand the frustration it caused. Your experience with the bedding and housekeeping falls short of our usual high standards, and we are taking immediate steps to address these issues with our team to prevent similar occurrences in the future.

Regarding the restaurant experience, we are sorry to hear that our culinary offerings did not meet your expectations. We value your input, and we will review our food options to ensure a more enjoyable dining experience for our guests.

We also appreciate your comments about the pricing, and we will review our rates to ensure they align with the overall guest experience we aim to provide.

On a positive note, we are pleased to hear that you enjoyed the resort's location, beach, fire walking, and kayaking activities. These elements are indeed some of the highlights of The Pearl, and we are glad you were able to appreciate them.

Your feedback is invaluable to us, and we assure you that we take it seriously. We are committed to making improvements to enhance the overall guest experience and bring back the true Fijian spirit of hospitality that we are known for.

We hope to have the opportunity to welcome you back in the future and provide you with a more positive and memorable experience.

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Reviewed 19 November 2023 via mobile

This is one of my most favorite holidays. I went with my adult daughter and had so much fun. Even though it rained most of the time there was lots of activities put on by the hotels entertainment team. The staff were so lovely and friendly, the food was amazing. The only downside was it's quite remote although there is a bus stop right outside if you want, and a supermarket 10 minutes walk away. Would highly recommend a stay here. We will definitely come back.

Room tip: Check activity board, reasonable priced trips from hotel and happy hour 12-3pm from beach bar and 5-7pm from the bar next to the cafe
Date of stay: November 2023
Trip type: Travelled with friends
Thank Lisa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 7 December 2023

We hope this message finds you well. Thank you so much for taking the time to share your recent experience with us. We are thrilled to hear that you had an amazing, relaxing, and fun holiday at our resort, and we appreciate your kind words.

It warms our hearts to know that despite the occasional rain, you found plenty of enjoyable activities organized by our entertainment team. Our team works diligently to ensure that our guests have a memorable and entertaining experience, even when the weather doesn't cooperate.

We are delighted that you found our staff lovely and friendly. Our team takes great pride in providing excellent service, and it's rewarding to hear that their efforts had a positive impact on your stay. Moreover, we are pleased that you enjoyed the culinary offerings at our resort. We strive to provide a diverse and delicious dining experience for our guests, and it's gratifying to know that we met your expectations.

We understand that the resort's remote location might be a consideration for some guests, but we are glad that you found convenience with the nearby bus stop and supermarket. Your feedback is valuable to us, and we appreciate you mentioning this aspect of your stay.

Thank you for highly recommending our resort; it means the world to us. We are honored that you are considering a return visit. Rest assured, we look forward to welcoming you and your adult daughter back with open arms.

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