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LindaP777
Cincinnati, Ohio

The Pearl is just 'OK".

3.0 of 5 bubblesReviewed 9 Nov 2023
The resort was overall, just "OK". Travelers need to know The Pearl is 2.5 hours from the Nadi airport, on rough roads, through villages (where you see quite a bit of poverty), in an older car that was late, because he had a flat tire. The Pearl needs a good facelift and improvements. Get ready to trip (and fall) on uneven floor tiles. The large pool needed resurfacing. The food is OK, but we found Fijian food wasn't our favorite. The breakfast is very good and plentiful! Forget about "happy hour" drinks at the pool. It could take 20 minutes and they were often out of ingredients, or you had to retrieve it yourself from the other bar (which didn't have happy hour at the same time.) Drinks were not consistent, depending on who made them. Food and drinks are quite expensive, but you have to remember much (most?) of it is imported. The resort staff are friendly, but hard to deal with, if you have any issues. Getting a wash cloth and resupplied with soap/shampoo was problematic. The bottom floor of our building had sewer back up and the had to move all the guests. As we didn't want to make the 2.5 hour trip back to the airport in the middle of the night on potentially dangerous roads in an older vehicle (we would have had to leave at 2:00 or 3:00am) for an early flight, we decided to leave late afternoon the previous day and stay at a hotel near the airport. They refuse to let us cancel that last night. (However, Expedia stepped in and refunded that last night.)
Date of stay: September 2023
Room Tip: Stay closer to Nadi.
Trip type: Travelled with family
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this review
Responded 5 Dec 2023
Thank you for taking the time to provide feedback about your recent stay at
The Pearl. We appreciate your detailed review and apologize for any
inconveniences you experienced during your time with us.

We sincerely regret the challenges you faced with transportation, the
condition of the roads, and the unexpected delay caused by a flat tire. We
understand the importance of a comfortable journey to our resort, and we
will certainly address these concerns with our transportation team to ensure
smoother arrivals for our guests.

Your comments about the physical condition of the resort, including uneven
floor tiles and the need for improvements, have been duly noted. We
continuously strive to enhance our facilities, and your insights will
contribute to our ongoing efforts to provide a better experience for our
guests.

We're pleased to hear that you enjoyed the breakfast and found our staff
friendly. However, we apologize for any inconsistencies in the service you
received, particularly in relation to happy hour drinks and the challenges
you faced with requesting basic amenities in your room. Rest assured, we
will address these issues with our team to ensure better consistency and
responsiveness.

Regarding your experience with the sewer backup issue, we sincerely
apologize for the inconvenience caused and appreciate your understanding in
the matter. We will investigate the incident further and take necessary
steps to prevent such occurrences in the future.

We understand your decision to leave early and appreciate your feedback on
the cancellation policy.

Once again, thank you for sharing your experience with us. Your feedback is
invaluable as it helps us identify areas for improvement, and we hope to
have the opportunity to welcome you back in the future to showcase the
positive changes we have implemented based on your insights. If you have any
further concerns or would like to provide additional details, please feel
free to reach out to our management team directly.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,366)
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    18 - 23 of 1,366 reviews
    Reviewed 7 November 2023 via mobile

    It was a great staying, from our room we could view Beqa Island on the horizon. The hotel location was very central to all the outdoor activities we have planned.
    Room was neat and staff was extremely helpful and friendly.
    Loved the live music on the weekend.

    Date of stay: June 2023
    Trip type: Travelled as a couple
    Thank 706Connolly
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 12 November 2023

    Thank you so much for your fantastic review! We're thrilled to hear that you had a great stay with us and that our central location added to the enjoyment of your outdoor activities. The breathtaking view of Beqa Island from your room sounds like a wonderful highlight, and we're delighted that you found our rooms neat and our staff helpful and friendly.

    It's always our goal to create a welcoming and enjoyable experience for our guests, and we're pleased that you enjoyed the live music on the weekend. We appreciate your kind words and hope to welcome you back for another memorable stay in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 October 2023 via mobile

    This was our 3rd family trip to Fiji. We usually stay in Nandi but decided to try somewhere different and we are so glad we did! The staff here were the absolute highlight of our trip. The activities staff were amazing with the kids, which gave us time to really relax. The massage I had at the spa was incredible. Karishna. had the strongest hands! The food was fantastic! I was a little nervous after reading some of the reviews, but the staff told us that their new chef started only a few weeks ago. One thing my husband and I really loved was not having the crowds and hundreds of other kids running around like in other the larger hotels. We are already planning our next trip back!

    Date of stay: October 2023
    Trip type: Travelled with family
    Thank Adventure57321487505
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 22 October 2023

    We're thrilled to hear that you had such a fantastic family holiday at our resort in Fiji! Thank you for choosing to stay with us for your 3rd trip, and for exploring a different location this time. We greatly appreciate your kind words and feedback.

    Our dedicated staff take immense pride in providing a memorable experience for our guests, and we're delighted to hear that the activities team made your children's time enjoyable while you were able to relax. We'll be sure to pass on your compliments to Karishna and the spa team for providing you with an incredible massage experience.

    We also understand your initial concerns about the food, but we're pleased that you enjoyed it, and we're proud to have a talented new chef on board. Your feedback helps us continually improve and enhance our offerings.

    Having a more peaceful and less crowded environment is something many of our guests appreciate, and we're glad it contributed to your positive experience.

    Thank you for sharing your feedback and for planning to return for another visit. We can't wait to welcome you and your family back to our resort in Fiji for your next family adventure!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 October 2023 via mobile

    My wife and I have just had a lovely 8 night stay here and we both have had a great time!

    The moment we arrived the staff made us feel very welcome and it never really stopped! Some awesome people and it really made the trip feel worth it!

    It’s all very clean and tidy and that’s great to see. They are updating a lot of the furniture outdoors and things like that too.

    We really enjoyed both bars/restaurants. Ate and drank our way through the menus over the course of our stay! Breakfast was always good.

    Wonderful couples massage during our stay and the Spa staff were much the same.

    Good array of activities to keep you occupied and live music at both bars pretty much every night!

    I have no major complaints at all. I wish the weather had been more perfect. As the windy conditions didn’t leave us much time to spend on the beach and it rained a bit so the pool wasn’t always fun to be around.

    Not a lot in the surrounding area. But the trip is what you make it!

    Date of stay: October 2023
    Trip type: Travelled as a couple
    Thank Jack A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 12 October 2023

    Thank you for taking the time to share your wonderful feedback about your recent 8-night stay at our resort. We are thrilled to hear that you and your wife had such an enjoyable experience with us.

    It's heartwarming to know that our staff made you feel genuinely welcome from the moment you arrived. We take pride in our team and their dedication to ensuring our guests have a memorable stay.

    Your kind words about the cleanliness and the ongoing improvements to our facilities are greatly appreciated. We are committed to maintaining a high standard for our guests.

    We're delighted that you enjoyed our bars and restaurants, the diverse menu options, and the quality of breakfast during your stay. The mention of the couples massage and the Spa staff is also wonderful to hear.

    As for the activities and live music, we are delighted to have been able to offer you an engaging and entertaining experience.

    While we can't control the weather, we are sorry to hear that it affected your ability to fully enjoy the beach and the pool. We understand that this can be disappointing, but we're glad you still had a great overall experience.

    As for the surrounding area, you're absolutely right; the experience is what you make it, and we're pleased that you made the most of your trip with us.

    Thank you for choosing our resort for your stay. If you decide to visit us again, we look forward to providing an even more enjoyable experience.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 October 2023

    We arrived at the resort very late at night and got the biggest welcome from the staff! Our room was overlooking the ocean and pool and was so spacious. The staff are what makes the resort. Our housekeeping lady always left us a little flower arrangement. Big Joe at the pool bar was amazing! He knew so much about Fiji and made the best cocktails! The guest manager Fiona was the nicest person. We wanted to do the village tour but it was full so she set up another tour just for us and came with us on the tour! They had fire dancers and entertainment every night. We are already wanting to go back!

    Date of stay: September 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Missy C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 3 October 2023

    Thank you so much for sharing your incredible experience at our resort! We are thrilled to hear about the warm welcome you received upon your late-night arrival and that you enjoyed the stunning views from your room.

    Our staff takes great pride in providing exceptional service, and it's wonderful to hear that they left a positive impact on your stay. We will pass on your kind words to Big Joe and Fiona, who went above and beyond to make your stay memorable.

    It's fantastic that you were able to enjoy the village tour and the nightly entertainment. We're delighted to know you're already thinking about returning.

    We can't wait to welcome you back for another unforgettable stay in paradise. Until then, safe travels!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 September 2023 via mobile

    Our experience at The Pacific Resort Fiji was truly remarkable. The team’s friendliness and attention to detail set the tone for a perfect holiday. Happy hour cocktails by the beach prepared by Joe and delicious cuisine added a touch of paradise to our stay. Our room was not just immaculate but also thoughtfully decorated, making it feel like a home away from home. The organised transfer back to Nadi was the icing on the cake of Fiji's renowned hospitality. You would need to come and experience this exceptional haven for yourself! Thank you!

    Date of stay: September 2023
    Trip type: Travelled with family
    Thank evanora22
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 1 October 2023

    Thank you so much for your wonderful review of The Pearl resort Fiji! We are absolutely thrilled to hear that your experience with us was truly remarkable and that you felt so well taken care of during your stay.

    Our team takes great pride in providing friendly and attentive service, and it's heartwarming to know that their efforts set the tone for your perfect holiday. Joe and the team will be delighted to hear that you enjoyed the happy hour cocktails by the beach, and our chefs will be equally pleased to hear that you found our cuisine delicious.
    We genuinely appreciate your kind words and your recommendation to others. It's our goal to create unforgettable memories for our guests, and your feedback inspires us to continue delivering exceptional experiences.

    We hope to welcome you back to The Pearl Resort Fiji in the near future for another unforgettable stay. Until then, please don't hesitate to reach out if there's anything we can assist you with.

    Vinaka vakalevu (thank you very much)!

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