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Debbie
Adelaide, Australia

Best family holiday!

5.0 of 5 bubblesReviewed 19 Oct 2023via mobile
This was our 3rd family trip to Fiji. We usually stay in Nandi but decided to try somewhere different and we are so glad we did! The staff here were the absolute highlight of our trip. The activities staff were amazing with the kids, which gave us time to really relax. The massage I had at the spa was incredible. Karishna. had the strongest hands! The food was fantastic! I was a little nervous after reading some of the reviews, but the staff told us that their new chef started only a few weeks ago. One thing my husband and I really loved was not having the crowds and hundreds of other kids running around like in other the larger hotels. We are already planning our next trip back!
Date of stay: October 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this review
Responded 21 Oct 2023
We're thrilled to hear that you had such a fantastic family holiday at our resort in Fiji! Thank you for choosing to stay with us for your 3rd trip, and for exploring a different location this time. We greatly appreciate your kind words and feedback.

Our dedicated staff take immense pride in providing a memorable experience for our guests, and we're delighted to hear that the activities team made your children's time enjoyable while you were able to relax. We'll be sure to pass on your compliments to Karishna and the spa team for providing you with an incredible massage experience.

We also understand your initial concerns about the food, but we're pleased that you enjoyed it, and we're proud to have a talented new chef on board. Your feedback helps us continually improve and enhance our offerings.

Having a more peaceful and less crowded environment is something many of our guests appreciate, and we're glad it contributed to your positive experience.

Thank you for sharing your feedback and for planning to return for another visit. We can't wait to welcome you and your family back to our resort in Fiji for your next family adventure!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,366)
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Reviewed 4 October 2023 via mobile

My wife and I have just had a lovely 8 night stay here and we both have had a great time!

The moment we arrived the staff made us feel very welcome and it never really stopped! Some awesome people and it really made the trip feel worth it!

It’s all very clean and tidy and that’s great to see. They are updating a lot of the furniture outdoors and things like that too.

We really enjoyed both bars/restaurants. Ate and drank our way through the menus over the course of our stay! Breakfast was always good.

Wonderful couples massage during our stay and the Spa staff were much the same.

Good array of activities to keep you occupied and live music at both bars pretty much every night!

I have no major complaints at all. I wish the weather had been more perfect. As the windy conditions didn’t leave us much time to spend on the beach and it rained a bit so the pool wasn’t always fun to be around.

Not a lot in the surrounding area. But the trip is what you make it!

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Jack A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 12 October 2023

Thank you for taking the time to share your wonderful feedback about your recent 8-night stay at our resort. We are thrilled to hear that you and your wife had such an enjoyable experience with us.

It's heartwarming to know that our staff made you feel genuinely welcome from the moment you arrived. We take pride in our team and their dedication to ensuring our guests have a memorable stay.

Your kind words about the cleanliness and the ongoing improvements to our facilities are greatly appreciated. We are committed to maintaining a high standard for our guests.

We're delighted that you enjoyed our bars and restaurants, the diverse menu options, and the quality of breakfast during your stay. The mention of the couples massage and the Spa staff is also wonderful to hear.

As for the activities and live music, we are delighted to have been able to offer you an engaging and entertaining experience.

While we can't control the weather, we are sorry to hear that it affected your ability to fully enjoy the beach and the pool. We understand that this can be disappointing, but we're glad you still had a great overall experience.

As for the surrounding area, you're absolutely right; the experience is what you make it, and we're pleased that you made the most of your trip with us.

Thank you for choosing our resort for your stay. If you decide to visit us again, we look forward to providing an even more enjoyable experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2023

We arrived at the resort very late at night and got the biggest welcome from the staff! Our room was overlooking the ocean and pool and was so spacious. The staff are what makes the resort. Our housekeeping lady always left us a little flower arrangement. Big Joe at the pool bar was amazing! He knew so much about Fiji and made the best cocktails! The guest manager Fiona was the nicest person. We wanted to do the village tour but it was full so she set up another tour just for us and came with us on the tour! They had fire dancers and entertainment every night. We are already wanting to go back!

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Missy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 3 October 2023

Thank you so much for sharing your incredible experience at our resort! We are thrilled to hear about the warm welcome you received upon your late-night arrival and that you enjoyed the stunning views from your room.

Our staff takes great pride in providing exceptional service, and it's wonderful to hear that they left a positive impact on your stay. We will pass on your kind words to Big Joe and Fiona, who went above and beyond to make your stay memorable.

It's fantastic that you were able to enjoy the village tour and the nightly entertainment. We're delighted to know you're already thinking about returning.

We can't wait to welcome you back for another unforgettable stay in paradise. Until then, safe travels!

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Reviewed 28 September 2023 via mobile

Our experience at The Pacific Resort Fiji was truly remarkable. The team’s friendliness and attention to detail set the tone for a perfect holiday. Happy hour cocktails by the beach prepared by Joe and delicious cuisine added a touch of paradise to our stay. Our room was not just immaculate but also thoughtfully decorated, making it feel like a home away from home. The organised transfer back to Nadi was the icing on the cake of Fiji's renowned hospitality. You would need to come and experience this exceptional haven for yourself! Thank you!

Date of stay: September 2023
Trip type: Travelled with family
Thank evanora22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 1 October 2023

Thank you so much for your wonderful review of The Pearl resort Fiji! We are absolutely thrilled to hear that your experience with us was truly remarkable and that you felt so well taken care of during your stay.

Our team takes great pride in providing friendly and attentive service, and it's heartwarming to know that their efforts set the tone for your perfect holiday. Joe and the team will be delighted to hear that you enjoyed the happy hour cocktails by the beach, and our chefs will be equally pleased to hear that you found our cuisine delicious.
We genuinely appreciate your kind words and your recommendation to others. It's our goal to create unforgettable memories for our guests, and your feedback inspires us to continue delivering exceptional experiences.

We hope to welcome you back to The Pearl Resort Fiji in the near future for another unforgettable stay. Until then, please don't hesitate to reach out if there's anything we can assist you with.

Vinaka vakalevu (thank you very much)!

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Reviewed 27 September 2023 via mobile

Alas the other bad reviews are right, was hopeful it would be different! The resort is 3 star or less at best. Surroundings are plain and dated, but rooms are ok and clean. Staff are pretty friendly but the food is bad. The breakfast is terrible with limited selection. The photos on trip advisor and booking.com etc are not what the resort actually looks like! Pacific Harbour is also run down and no nice places to eat. If heading to Suva, just stay there, maybe the Novotel or GPH, or just stay in lovely Denarau!

Date of stay: September 2023
Trip type: Travelled with family
Thank CSU2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 1 October 2023

Thank you for taking the time to share your feedback regarding your recent stay at The Pearl Resort Fiji. We genuinely appreciate your input, as it helps us identify areas for improvement.

I'm truly sorry to hear that your experience did not meet your expectations, and I understand your concerns. Your comments about the resort's surroundings and the discrepancy between the photos and reality are duly noted, and we apologize for any disappointment this may have caused.

Our team strives to provide a friendly and welcoming atmosphere, and it's good to hear that you found our rooms to be clean and the staff to be friendly. However, I'm sorry to hear that you were not satisfied with the food quality and the breakfast selection. We take your feedback seriously and will work on improving the dining experience for our guests.

Pacific Harbour, while known for its adventure activities and natural beauty, can have different charms than some other areas in Fiji. However, we understand that preferences can vary, and we appreciate your perspective.

Once again, we appreciate your feedback, as it helps us to continually enhance our services and facilities. If you ever decide to give us another chance, please do not hesitate to reach out to us directly. We would be delighted to welcome you back and make every effort to ensure a more enjoyable stay.

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Reviewed 13 September 2023

The resort grounds were beautiful and well cared for. The air-conditioned room was perfect, overlooking the ocean. Clean, well-maintained and even had a mini-frig. Everyone was extremely friendly. Best part was having an excellent scuba dive shop right in the resort. Three bars and two restaurants with excellent cocktails and food. They had an Indian food night one night which cost extra and Fijian dance and fireshow on another night that was free. Across the main road from the resort was a restaurant and shops. The staff helped us set up a tour, obtained a taxi for us and set up a dinner in Suva. The only drawback... the 2 pools' water were way too cold for this time of year.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Cynthia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at The Pearl Resort & Spa, responded to this reviewResponded 1 October 2023

Thank you for sharing your wonderful experience from your scuba diving trip at The Pearl! We're thrilled to hear that you enjoyed your stay and found the resort to be beautiful and well-maintained.
We're delighted that you found our team to be extremely friendly. Our staff always aims to create a warm and welcoming atmosphere for our guests.We're especially glad that you had an excellent scuba diving experience with our on-site dive shop. The convenience of having a dive shop right at the resort is a significant advantage for our guests who love underwater adventures.

It sounds like you thoroughly enjoyed the dining options at the resort, including the Indian food night and the Fijian dance and fireshow. We strive to offer a variety of culinary experiences to cater to different tastes.

We appreciate your feedback regarding the pool water temperature. We will certainly look into this matter to ensure that our guests can fully enjoy the pool facilities year-round.

It's wonderful to hear that our staff assisted you in setting up tours, arranging transportation, and coordinating a dinner in Suva. We aim to provide a seamless and enjoyable experience for our guests beyond the resort grounds.

Thank you for choosing The Pearl for your scuba diving trip, and we hope to welcome you back in the future for another fantastic stay.

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