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This is how you do hospitality! Thank you kind staff. I have to say the staff at this place is how it should be at EVERY hotel!
Upon arrival we were greeted so warmly by Jasmine. She just truly had a genuine kindness about her. She hanged is a goodie bag and made light conversation with a smile. The hotel was immaculate in terms of cleanliness. I’m sure on a Wednesday it was quiet and maybe that made it easier for it to remain clean, but it really was pristine. The rooms were a decent size and also clean with no crud in the crevices of the tub or sink. Linens were fresh and white. Fridge and microwave were clean. I’m writing all of this because I can’t always expect to find this at “budget” hotels these days.
The pool was small but also clean. It only goes to 4 feet in depth - so if you have younger children this will be safe
At breakfast the next morning we could see the outdoor patio was as well kept as the indoor dining area. The breakfast staff worker was just one person but he did work expediently and with so much grace. All I heard were good mornings to EVERY guest who entered and he smiled all the while. The food was good and the scrambled eggs were fresh! The pancakes fresh! A good fruit assortment was available and high quality Greek yogurt. My kids and I left full and energized for the day!
I had such a pleasant stay at this hotel for a family trip up north for apple picking and spooky fun. We stayed only one night - October 2, 2024. I wish it was a longer stay because when we went further north - and stayed at another IHG location that was very very lacking in comparison - I wished we had just booked a whole 4 nights there at the Goshen location.
We will be baaaaack!!!
Date of stay: October 2024
Room Tip:I consider Holiday Inn Express to be a budget hotel, however the prices are similar to mid tier...
Trip type: Travelled with family
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All reviews hi express front desk sales manager visiting family in the area would stay again one night lobby area nice stay clean rooms great place to stay legoland muffins towels fridge mall wedding cleanliness
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The Holiday Inn Express & Suites Middletown - Goshen, an IHG Hotel 20 Med Parc Road Middletown, New York is very nice hotel clean and new would stay again and highly recommend the hotel very nice accomdations staff was very nice lobby very nice
Room tip: very good hotel
Date of stay: April 2024
Trip type: Travelled with family
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Ask Lou L about Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel
Thank Lou L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel, responded to this reviewResponded 2 May 2024
Dear Lou, We're delighted you enjoyed your stay at Holiday Inn Express & Suites Middletown - Goshen. Knowing that our cleanliness and accommodating team met your expectations is wonderful. We greatly value your recommendation and look forward to welcoming you back for another excellent visit!
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The staff was friendly and for the most part our stay was enjoyable. Just one thing that was a concern, we stayed for a week and a couple days we were away most of the day and when we retuned the room was not cleaned. Perhaps, they short staffed on those days. This is NOT a complaint just an observation.
Date of stay: April 2024
Trip type: Travelled with family
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Ask Robert J about Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel
1 Thank Robert J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel, responded to this reviewResponded 2 May 2024
Dear Robert, Thank you for sharing your experience. We're glad you found our team friendly and that your stay was enjoyable overall. We also appreciate your understanding regarding our housekeeping service, and we will be mindful to ensure consistent room upkeep for all our guests. Thank you for bringing this to our attention, and we hope to welcome you back to Holiday Inn Express & Suites Middletown - Goshen for another stay!
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The hotel was excellent, my family and I stood two nights while visiting Legoland and wow we loved everything about our stay the cleanness of the hotel and room was perfect, the staff very friendly, and room and beds super comfortable. The breakfast super good. And lots of near by restaurants and things to do with the family. Whenever we be back visiting we will be definitely staying here again. Thank you
Date of stay: April 2024
Trip type: Travelled with family
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Ask Trek14250398080 about Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel, responded to this reviewResponded 30 April 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your family enjoyed your stay at our hotel while visiting Legoland. We look forward to welcoming you back to Holiday Inn Express & Suites Middletown - Goshen on your next visit to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
To me, a 5-star rating is highly unusual and means in all aspects, this business was outstanding. An exceptional value, this Holiday Inn Express exceeded all expectations. Clean room with everything working as it should. The blackout shade was close to the window meaning no light came in from the sides. The room and bathroom were spacious and well lit. The HVAC had a fan ON setting which I like for "white noise" to sleep. The bathroom sink is raised so washing anything in it doesn't hurt my back by requiring me to bend. Breakfast choices were plentiful and delicious. Every staff member I encountered was gracious and/or helpful. I cannot wait to go back!
Date of stay: April 2024
Trip type: Travelled with family
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Ask Michael B about Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel, responded to this reviewResponded 28 April 2024
Dear Michael, Thank you for sharing your awesome experience at Holiday Inn Express & Suites Middletown - Goshen. We're thrilled you had a good stay and enjoyed our exceptional value, clean, spacious rooms, and friendly service. We cannot wait for your return. See you soon.
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Free breakfast had many options & the coffee was so good. The rooms were very clean. Right off the highway and 10 minutes from LegoLand. Hotel was quiet & the pool was not packed at all. Breakfast staff was very nice and helpful. Make sure the room alarm is not on, mine woke me up at 6a but breakfast made up for it 😉
Room tip: Make sure room alarm is off before going to bed. Pool towels are very small not regular towels.
Date of stay: April 2024
Trip type: Travelled with family
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Ask Trip39316852995 about Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Holiday Inn Express & Suites Middletown - Goshen, an IHG hotel, responded to this reviewResponded 22 April 2024
Thank you so much for taking the time to provide your glowing review. We are delighted to hear that our friendly staff, clean accommodations, convenient location, and delicious breakfast were highlights of your stay. It was an honor to have you as our guest at Holiday Inn Express & Suites Middletown - Goshen and we can't wait to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC