The lobby area is always overcrowded. It seems the hotel is specially made to cater the people from the airlines fraternity. Food is very good. But again if i have to say about the rooms its a bit small. The hospitality extended was very courteous.
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our food offerings and found the hospitality of our team to be courteous. Providing a warm and welcoming experience is at the heart of our service, and we’re glad to have met your expectations in this regard.
We appreciate your comments regarding the lobby area and room size. Our hotel does indeed cater to a diverse range of guests, including airline crew members, which can sometimes lead to a bustling atmosphere. We understand the importance of a calm and spacious ambiance and are continuously looking at ways to manage peak times for a more comfortable experience for all our guests.
We hope to welcome you back for another stay with us, where we aim to exceed your expectations in every way.
Best regards,
Arjun Kaggallu
General Manager
The most strategically located hotel for corporate meetings, specially residential, with great amineties and great foods.
The service personnel r also of highest standards and good CRM.
The rooms r cleaned and the daily replenishment of utilities r done meticulously
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great stay and found our hotel to be the ideal location for your corporate meetings and residential needs. Providing our guests with seamless amenities, exceptional food, and impeccable service is at the heart of what we do, and it’s truly rewarding to see our efforts reflected in your experience.
Your kind words about our dedicated service personnel and housekeeping team mean a lot to us, as they work diligently to ensure every detail is attended to with care. Knowing that their efforts made a positive impact on your stay is incredibly motivating for us all.
We’re grateful for your recommendation and look forward to welcoming you back for another memorable visit.
Best regards,
Arjun Kaggallu
General Manager
I was so pleased with @Rakesh. Rakesh was knowledgeable & courteous.
He guided us through our stay including pools and gym.
Overall pretty happy with pool time and will definitely recommend guests for swimming time.
Gym and Pool was maintained neat and clean.
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you for sharing your wonderful experience with us. We sincerely regret that you couldn't enjoy our pool and gym facilities owing to lack of maintaineance. It’s our priority to create a relaxing and welcoming environment for all our guests.
We assure you that our Executive Housekeeper and Chief Engineer is already evaluating the feedback we have got from you and assure you that this is a rare situation with us.
However, we’re also pleased to hear that Rakesh left such a positive impression on you with his knowledge and courteous service. He truly embodies our commitment to ensuring each guest feels guided and cared for throughout their stay, and I’ll be sure to share your kind words with him.
Thank you once again for your recommendation. We look forward to welcoming you back for more enjoyable pool and gym time!
Best regards,
Arjun Kaggallu
General Manager
Novotel kolkata has been great with regard to hospitality. Thanks to the staff members at Novotel kolkata for their smiling faces and they really made my stay a great one . Once again thank you for giving the early check in and late log out option . This really means a lot . Special shout out Avirup for his amazing hospitality . I also want to thank Ayushmita and Sourav (chef) for ensuring that my stay is a perfect one - Avirup we need people like you in this industry as whenever I visit Novotel I will definitely select this property.
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you so much for your wonderful review and for choosing to stay with us at Novotel Kolkata! We’re thrilled to hear that our team was able to make your stay exceptional, and it’s truly rewarding to know that our hospitality left such a positive impression on you. I’m pleased that the early check-in and late checkout added convenience to your stay—it’s always our goal to ensure a seamless experience for our guests.
Avirup, Ayushmita, and Chef Sourav will be delighted to receive your special recognition. They are dedicated team members who exemplify the warmth and care we strive to provide to all our guests. I will personally share your feedback with them to let them know their efforts have been appreciated.
Thank you once again for your kind words and for highlighting the dedication of our team members. We look forward to welcoming you back to Novotel Kolkata whenever your travels bring you to the city.
Best regards,
Arjun Kaggallu
General Manager
It was delescious and fantastic , reception staff were very friendly and helpful , Thanks a lot all for everything we will surely came back soon. Food and room was very good and testy. Room cleanness was great and floor maintenance was nice….
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you for sharing such a heartwarming review of your recent stay with us! I am thrilled to know that you enjoyed our culinary offerings and found the food "delicious and fantastic." It's wonderful to hear that our reception team’s friendly and helpful service left a lasting impression.
Our team works diligently to maintain the highest standards in room cleanliness and floor upkeep, and your appreciation means the world to us. We’re delighted to know we could make your stay so enjoyable, and we eagerly await your return to Novotel Kolkata.
Best regards,
Arjun Kaggallu
General Manager
