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Prithviraj M

Durgabari Staycations

5.0 of 5 bubblesReviewed 3 weeks ago
Excellent hospitality. This is our 3rd visit including two staycations during Durgabari ver 3.0 and 4.0 . The staff at the cafe Joy deserves special mention. The breakfast spreads are delectable. Thanks to Mr Arjun, Kaushik and the executive staff.
Date of stay: October 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this review
Responded 2 weeks ago
Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you for your wonderful review and for choosing Novotel Kolkata Hotel & Residences for your staycations during Durgabari 3.0 and 4.0. It’s always a pleasure to welcome you back, and we’re delighted that you enjoyed our hospitality once again. We’re thrilled to hear that you loved the delectable breakfast spreads at Café Joy, and your special mention of our team, including Kaushik and myself, truly means a lot. We strive to create memorable experiences for our guests, and your continued visits are a testament to that.

We look forward to welcoming you back for more staycations and celebrations in the future.

Warm Regards

Arjun Kaggallu
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,747)
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Traveller rating
1,998
471
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68
Show reviews that mention
All reviews axis mall duty manager special thanks special mention business trip front office room service excellent service f b excellent stay keep up the good work in room dining great hospitality comfortable stay quality of food memorable stay nice ambience
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13 - 18 of 2,747 reviews
Reviewed 3 weeks ago

We went for the multi course kabab meal at the in-house restaurent named Minsitry of Kabab or a special occcasion. The place had nice view of the pool although most of the seating was on a long corridor that also doubles as the entrance. We were informed that there will be a set multi course meal to be served course by course with many dishes.The server recited the entire menubeforehand but there was no written menu to guide us as the food was served.
But the experience was made terrible by the way the process went. For every course, the server inquired whether we would like ot have the dish or not! Also since we were two, he also kept asking after each course whether it was ok just to offer one serving for both of us! Even when it came to desserts, he informed that there were four sweet dishes which were included in the set menu but was it ok to serve just one portion of and which one of the four items on offer we would like.Well it would have been very difficult because the micro mini jalebis that were served looked like they were leftovers from a previous round of preparation! For each item we had to say yes and then confirm whether we wnated one or two portions-although we had clearly booked two sets of meals. It was very irritating, to say the least.
The quality of food was ok but the way it was served spolied the entire evening for us. The idea of a set menu is to help the customer enjoy the meal with all the offerings.But it appeared as if we would have to make a special request each time,as if asking for a favour.Part of the problem could have been resolved by having a written menu of the day.
Overall a very disappointing and irritating experience.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank rongpona
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 2 weeks ago

Dear Valued Trip Advisor Guest,

Thank you for sharing your feedback regarding your recent visit to Ministry of Kebabs. I sincerely apologize for the inconvenience you experienced during your special occasion with us. It is disappointing to hear that we did not meet your expectations, and I deeply regret that the meal and service left you feeling dissatisfied.

Your feedback about the lack of a written menu and the constant inquiry regarding the portions is important to us, as it helps us identify areas where we can improve. We always aim to ensure that our guests enjoy a seamless and relaxing dining experience, and it’s clear that we fell short of that during your visit.

I have asked our Food & Beverage department head- Pritam Goswami would very much like to connect with you personally to better understand the specifics of your reservation and the service you received. On that note, he can be reached out at pritam.goswami@accor.com to further understand the comments of your review. We believe this will help us address the concerns you’ve raised and ensure that future experiences are smoother for both you and our other valued guests.
We truly appreciate the opportunity to discuss this further and make amends.

Once again, I apologize for the inconvenience, and we hope you will give us the chance to welcome you back in the future, where we will ensure a more enjoyable and memorable dining experience.

Best regards,

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Guest relation manager Chandrani Datta was in touch with me even before Arrival. She looked after our comfort during the stay. She had sweets laid out on a tray in my room with my framed photo beside it. It was her way of saying welcome.
As a status holder with Accor I am used to their properties upgrading me to the suite , but this time she upgraded me to the presidential suite.
I need a GPS 😀 to navigate around the suite.
The food and beverages were great and they even gave me an early check in and late checkout.
The pillows and air conditioning was perfect. I had good sleep.
Overall hospitality can’t get better in my view.
Thanks for caring after all your guests at the Novotel kolkata property.

Date of stay: September 2024
Trip type: Travelled with friends
Thank 632tapang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you for sharing such a delightful review! We are thrilled to hear that your stay with us exceeded expectations and that Chandrani, along with the rest of our team, contributed to making your experience so memorable. We are pleased to know that the personalized touch, including the welcome sweets and framed photo, made you feel right at home. We take pride in ensuring that our Accor status holders receive the best possible experience, and we’re glad the Presidential Suite and its comforts added to the enjoyment of your stay. Your kind words about the food, beverages, and the overall hospitality are greatly appreciated, and it’s wonderful to hear that you had a restful sleep. We always strive to make every guest feel special, and it’s gratifying to know that our efforts made a difference.

Thank you once again for your continued trust in Novotel Kolkata. We look forward to welcoming you back for another amazing stay!


Warm Regards

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2024

Nasir was a very good service person. He went beyond his way and catered to our request. He is an asset to your company. Cherish him.
He helped us choose the right menu from the square. The food recommendations by him were outstanding. It was awesome and lip smacking . Made my and my fiance's birthday special. Thank you so much.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OnAir51695256680
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 27 September 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you so much for your wonderful feedback! I’m thrilled to hear about your positive experience with Nasir. He truly embodies our commitment to exceptional service, and I will definitely make sure to pass along your kind words to him. We are glad to know that his menu recommendations made your and your fiancé’s birthday celebrations so special. We strive to create memorable moments for our guests, and it’s heart-warming to see that reflected in your visit.

Thank you again for sharing your experience. We look forward to welcoming you back to Novotel Kolkata Hotel & Residences in the future!


Warm Regards

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2024

Good experience
The service was very good, specially BHASKAR hospitality was awesome , I Would love to visit again the service was outstanding and his personality is amazing. Very proactive very professional keep up the good work 🫡💪🏾
The food was also good. We had the fish KATLA KALIA. And KEEMA IT WAS SUPERB.
thank you so much the service and serving us tasty food.

Date of stay: August 2024
Trip type: Travelled on business
Thank Paradise12140884468
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 19 September 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you for your wonderful review and for choosing Novotel Kolkata Hotel & Residences. I am delighted to hear that you had a great experience with us and that Bhaskar’s hospitality stood out during your stay. It’s always our priority to provide exceptional service and create memorable experiences for our guests. I’m glad you enjoyed the Katla Kalia and Keema dishes; our culinary team takes pride in serving delicious and authentic food. Your kind words and appreciation mean a lot to us, and I will be sure to pass on your compliments to Bhaskar and the team.

We look forward to welcoming you back for another superb experience. Until then, take care and see you soon!


Warm Regards

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2024

Very good service by Nasir, very good fellow, the buffet was ok and desserts were good, nice hotel ambience and location, the offers provided on dineout and nearbuy made it worthwhile, billing was smooth and nice coffee, the dal dry and naan were amazing

Date of stay: September 2024
Trip type: Travelled with friends
Thank Nitesh J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 17 September 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you for sharing your dining experience with us! We’re delighted to hear that Nasir’s service stood out and contributed to your enjoyable evening—he is indeed a valuable member of our team, and I’ll make sure to pass along your compliments to him. It’s wonderful to know that you appreciated the hotel’s ambience, location, and the offers you found making your visit even more worthwhile. We’re glad the desserts, dal dry, and naan made a positive impression, and that the smooth billing and coffee added to the overall experience.

We truly appreciate your feedback and look forward to welcoming you back for more memorable moments at Novotel Kolkata Hotel & Residences.



Warm Regards

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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