Had a lovely stay here as always........
Avirup and team took good care of us.......
Also, food was amazing..........
Genuinely it has been a pleasure to come and stay here in Kolkata........
Thank you so much........
Five star service 🙌❤️
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you for taking the time to share your wonderful feedback with us on TripAdvisor. We are thrilled to hear that you had another lovely stay at Novotel Kolkata Hotel & Residences. Avirup and our team are dedicated to providing exceptional service, and we are delighted that they took good care of you during your visit. It's also fantastic to know that you enjoyed the amazing food – our culinary team works hard to create memorable dining experiences for our guests.
Your kind words mean a lot to us, and we truly appreciate your continued patronage. It's always a pleasure to welcome you back to Kolkata, and we look forward to your next visit.
Warm Regards
Arjun Kaggallu
General Manager
I went to the square on 8th july for lunch buffet we were 4 members the same was informed and reservation was made. I was celebrating my birthday and a cake was also informed.
The hostess had no clue about the reservation neither the cake. There were staffs but was not attentive. A lady server was there who is really hardworking and was doing at her best.
Finally we had to ask for the cake to lot of the staffs and then it arrived and we were waiting like beggars for more that 30 mins.
I visit Novotel always for special occasion but this time they ruined my birthday.
Reservation screenshot is attached below for your reference.
Dear Valued Trip Advisor Member,
Thank you for taking the time to share your feedback regarding your recent visit to The Square on 8th July. I deeply regret to learn about the disappointing experience you had during your birthday celebration. Please accept my sincerest apologies for the inconvenience and frustration you endured.
As mentioned by my colleague-Akash Bansal, Director of Operations at Novotel Kolkata, we strive to provide exceptional service and memorable experiences for all our guests. It is evident from your account that we fell short of these standards, particularly in terms of communication and attentiveness.
I have personally investigated the matter with Akash, and discussed your feedback with our team to ensure that such lapses do not occur in the future. It is disheartening to hear that the reservation details and the special arrangements for your birthday cake were not adequately communicated and handled. Additionally, I am sorry for the delay in serving the cake and the lack of attentiveness from our staff, which caused further discomfort on your special day.
Please know that we are taking immediate steps to improve our reservation process and heartist training to prevent such occurrences. Your feedback is invaluable in helping us identify areas that need improvement.
As a gesture of goodwill and to make amends, I would like to invite you and your family back to The Square for a complimentary dining experience at your convenience. We genuinely hope to have the opportunity to restore your faith in our hospitality and to make your next visit truly special.
Best regards,
Arjun Kaggallu
General Manager
Stay was comfortable and room was awesome. View from the room was breathtaking. Hospitality was top notch and loved the hospitality.
Special thanks to Front office team and entire Novotel team. Food was tasty and thanks to culinary team for it. Thank you
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you had a comfortable stay and enjoyed the breath-taking view from your room. It is great to know that our hospitality met your expectations and that our front office and entire Novotel team contributed to making your stay memorable. Your compliments on our culinary offerings are much appreciated, and I will certainly pass on your thanks to our culinary team.
Thank you once again for your kind words. We look forward to welcoming you and your friends back to Novotel Kolkata Hotel & Residences in the near future.
Warm Regards
Arjun Kaggallu
General Manager
Nice stay with Novotel kolkata and we visit here again....
Our check-in expreince was so good and reception staff was so helpfull....
food was tasty and well variety in restaurant...room was good and cleaned also....,🥰🤟🤟🤟🤟🤟🤟🤟🤟
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you for taking the time to share your feedback about your recent stay at Novotel Kolkata Hotel & Residences. We are thrilled to hear that you had a lovely stay and that Mr. Ghosh from our reception team made your experience exceptional. Our team is dedicated to providing warm and helpful service, and it’s always rewarding to know that we have succeeded in making our guests feel welcome and comfortable. We are delighted that you enjoyed the variety and taste of our food, as well as the cleanliness and comfort of your room. Your kind words are a great encouragement to our entire team.
We look forward to welcoming you back to Novotel Kolkata Hotel & Residences on your next visit. Thank you once again for your lovely review.
Warm Regards,
Arjun Kaggallu
General Manager
Excellent stay at Novotel Kolkata.
On arrival, my room was upgraded and late check out given on my request.
The room was very spacious and clean with good amenities.
The gym facility was very good with a good choice of equipment.
Buffet breakfast has good variety 😋.
Dear Valued Guest,
Greetings from Novotel Kolkata Hotel & Residences!
Thank you for sharing your positive feedback about your recent stay at Novotel Kolkata Hotel & Residences. We are thrilled to hear that you had an excellent stay and appreciated the room upgrade and late check-out. It’s great to know that you found our rooms spacious and well-equipped with amenities. We’re also glad you enjoyed our gym facilities and the variety offered at our buffet breakfast.
Your kind words motivate us to continue providing exceptional service to our guests. We look forward to welcoming you back soon.
Warm Regards
Arjun Kaggallu
General Manager
