Dear Valued Trip Advisor Member,

Thank you for taking the time to share your feedback regarding your recent visit to The Square on 8th July. I deeply regret to learn about the disappointing experience you had during your birthday celebration. Please accept my sincerest apologies for the inconvenience and frustration you endured.

As mentioned by my colleague-Akash Bansal, Director of Operations at Novotel Kolkata, we strive to provide exceptional service and memorable experiences for all our guests. It is evident from your account that we fell short of these standards, particularly in terms of communication and attentiveness.

I have personally investigated the matter with Akash, and discussed your feedback with our team to ensure that such lapses do not occur in the future. It is disheartening to hear that the reservation details and the special arrangements for your birthday cake were not adequately communicated and handled. Additionally, I am sorry for the delay in serving the cake and the lack of attentiveness from our staff, which caused further discomfort on your special day.

Please know that we are taking immediate steps to improve our reservation process and heartist training to prevent such occurrences. Your feedback is invaluable in helping us identify areas that need improvement.

As a gesture of goodwill and to make amends, I would like to invite you and your family back to The Square for a complimentary dining experience at your convenience. We genuinely hope to have the opportunity to restore your faith in our hospitality and to make your next visit truly special.

Best regards,

Arjun Kaggallu
General Manager

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you had a comfortable stay and enjoyed the breath-taking view from your room. It is great to know that our hospitality met your expectations and that our front office and entire Novotel team contributed to making your stay memorable. Your compliments on our culinary offerings are much appreciated, and I will certainly pass on your thanks to our culinary team.

Thank you once again for your kind words. We look forward to welcoming you and your friends back to Novotel Kolkata Hotel & Residences in the near future.


Warm Regards

Arjun Kaggallu
General Manager

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you for taking the time to share your feedback about your recent stay at Novotel Kolkata Hotel & Residences. We are thrilled to hear that you had a lovely stay and that Mr. Ghosh from our reception team made your experience exceptional. Our team is dedicated to providing warm and helpful service, and it’s always rewarding to know that we have succeeded in making our guests feel welcome and comfortable. We are delighted that you enjoyed the variety and taste of our food, as well as the cleanliness and comfort of your room. Your kind words are a great encouragement to our entire team.

We look forward to welcoming you back to Novotel Kolkata Hotel & Residences on your next visit. Thank you once again for your lovely review.



Warm Regards,

Arjun Kaggallu
General Manager