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Ankita
Kolkata (Calcutta), India

Worst hospitality

2.0 of 5 bubblesReviewed 8 Jul 2024
I went to the square on 8th july for lunch buffet we were 4 members the same was informed and reservation was made. I was celebrating my birthday and a cake was also informed.
The hostess had no clue about the reservation neither the cake. There were staffs but was not attentive. A lady server was there who is really hardworking and was doing at her best.
Finally we had to ask for the cake to lot of the staffs and then it arrived and we were waiting like beggars for more that 30 mins.
I visit Novotel always for special occasion but this time they ruined my birthday.
Reservation screenshot is attached below for your reference.
Date of stay: July 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this review
Responded 11 Jul 2024
Dear Valued Trip Advisor Member,

Thank you for taking the time to share your feedback regarding your recent visit to The Square on 8th July. I deeply regret to learn about the disappointing experience you had during your birthday celebration. Please accept my sincerest apologies for the inconvenience and frustration you endured.

As mentioned by my colleague-Akash Bansal, Director of Operations at Novotel Kolkata, we strive to provide exceptional service and memorable experiences for all our guests. It is evident from your account that we fell short of these standards, particularly in terms of communication and attentiveness.

I have personally investigated the matter with Akash, and discussed your feedback with our team to ensure that such lapses do not occur in the future. It is disheartening to hear that the reservation details and the special arrangements for your birthday cake were not adequately communicated and handled. Additionally, I am sorry for the delay in serving the cake and the lack of attentiveness from our staff, which caused further discomfort on your special day.

Please know that we are taking immediate steps to improve our reservation process and heartist training to prevent such occurrences. Your feedback is invaluable in helping us identify areas that need improvement.

As a gesture of goodwill and to make amends, I would like to invite you and your family back to The Square for a complimentary dining experience at your convenience. We genuinely hope to have the opportunity to restore your faith in our hospitality and to make your next visit truly special.

Best regards,

Arjun Kaggallu
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,735)
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All reviews axis mall duty manager special thanks special mention business trip front office room service excellent service f b excellent stay keep up the good work in room dining great hospitality comfortable stay quality of food memorable stay nice ambience
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27 - 32 of 2,735 reviews
Reviewed 8 July 2024 via mobile

Stay was comfortable and room was awesome. View from the room was breathtaking. Hospitality was top notch and loved the hospitality.

Special thanks to Front office team and entire Novotel team. Food was tasty and thanks to culinary team for it. Thank you

Date of stay: July 2024
Trip type: Travelled with family
Thank Saif B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 9 July 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you had a comfortable stay and enjoyed the breath-taking view from your room. It is great to know that our hospitality met your expectations and that our front office and entire Novotel team contributed to making your stay memorable. Your compliments on our culinary offerings are much appreciated, and I will certainly pass on your thanks to our culinary team.

Thank you once again for your kind words. We look forward to welcoming you and your friends back to Novotel Kolkata Hotel & Residences in the near future.


Warm Regards

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024

Nice stay with Novotel kolkata and we visit here again....
Our check-in expreince was so good and reception staff was so helpfull....
food was tasty and well variety in restaurant...room was good and cleaned also....,🥰🤟🤟🤟🤟🤟🤟🤟🤟

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Meander51326778734
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 9 July 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you for taking the time to share your feedback about your recent stay at Novotel Kolkata Hotel & Residences. We are thrilled to hear that you had a lovely stay and that Mr. Ghosh from our reception team made your experience exceptional. Our team is dedicated to providing warm and helpful service, and it’s always rewarding to know that we have succeeded in making our guests feel welcome and comfortable. We are delighted that you enjoyed the variety and taste of our food, as well as the cleanliness and comfort of your room. Your kind words are a great encouragement to our entire team.

We look forward to welcoming you back to Novotel Kolkata Hotel & Residences on your next visit. Thank you once again for your lovely review.



Warm Regards,

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2024 via mobile

Excellent stay at Novotel Kolkata.

On arrival, my room was upgraded and late check out given on my request.

The room was very spacious and clean with good amenities.

The gym facility was very good with a good choice of equipment.

Buffet breakfast has good variety 😋.

Date of stay: July 2024
Trip type: Travelled on business
Thank rishabhbhojania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 8 July 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you for sharing your positive feedback about your recent stay at Novotel Kolkata Hotel & Residences. We are thrilled to hear that you had an excellent stay and appreciated the room upgrade and late check-out. It’s great to know that you found our rooms spacious and well-equipped with amenities. We’re also glad you enjoyed our gym facilities and the variety offered at our buffet breakfast.

Your kind words motivate us to continue providing exceptional service to our guests. We look forward to welcoming you back soon.



Warm Regards

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2024

Very nice staying here , really like the room, excellent staff and the view from the window it was refreshing gateway in the city. Food was soo testy that it brings me back every time . Thanks for the wonderful memories, will see you soon……..😊😊😊😊😊

Date of stay: June 2024
Trip type: Travelled with family
Thank 657sunilkumars
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 3 July 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!


Thank you so much for taking the time to share your wonderful experience at Novotel Kolkata Hotel & Residences. We are delighted to hear that you and your family had a refreshing and enjoyable stay with us. It is heartwarming to know that you appreciated the room, the view, and our excellent staff. Your kind words about our food are especially gratifying, as we strive to offer a delightful culinary experience to all our guests.

We are thrilled to have created such memorable moments for you and look forward to welcoming you back for another fantastic stay.


Warm Regards

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2024

I appreciate the efficiency and friendliness of the staff during both arrival and departure. The check-in process is as smooth and quick, with staff members being welcoming and accommodating to our needs. Similarly, during check-out, we find the process hassle-free and appreciate the promptness in settling any final bills or requests. Overall, the check-in and check-out experience is as a positive aspect of staying at the hotel.
I asked to forget her name who assist me for check-in but at the time of Check-out "ARKITA" helped us for smooth check out.
We appreciate the cleanliness and maintenance of the rooms, that they are kept in good condition throughout our stay. The bathrooms are usually clean and well-stocked with toiletries, and the shower facilities are often praised for their water pressure and temperature control.

In terms of views, some rooms offer pleasant views of the city or the surrounding areas, depending on the location within the hotel.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nilay B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 26 June 2024

Dear Valued Trip Advisor Member,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you for taking the time to share your excellent review of your recent stay at Novotel Kolkata. We are thrilled to hear about your positive experiences with our staff during both your arrival and departure. Ensuring a smooth and welcoming check-in and a hassle-free check-out is our priority, and we are delighted that Arkita made a memorable impression during your departure.

Your compliments on the cleanliness and maintenance of our rooms, as well as the well-stocked bathrooms and quality shower facilities, are greatly appreciated. We are also pleased to know that you enjoyed the pleasant views from your room.

We look forward to welcoming you back for another wonderful stay.

Best regards,

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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