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sunil kumar s
Srinagar, India

Family trip to Kolkata

5.0 of 5 bubblesReviewed 30 Jun 2024
Very nice staying here , really like the room, excellent staff and the view from the window it was refreshing gateway in the city. Food was soo testy that it brings me back every time . Thanks for the wonderful memories, will see you soon……..😊😊😊😊😊
Date of stay: June 2024
Trip type: Travelled with family
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Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this review
Responded 3 Jul 2024
Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you so much for taking the time to share your wonderful experience at Novotel Kolkata Hotel & Residences. We are delighted to hear that you and your family had a refreshing and enjoyable stay with us. It is heartwarming to know that you appreciated the room, the view, and our excellent staff. Your kind words about our food are especially gratifying, as we strive to offer a delightful culinary experience to all our guests.

We are thrilled to have created such memorable moments for you and look forward to welcoming you back for another fantastic stay.

Warm Regards

Arjun Kaggallu
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,746)
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All reviews axis mall duty manager special thanks special mention business trip front office room service excellent service f b excellent stay keep up the good work in room dining great hospitality comfortable stay quality of food memorable stay nice ambience
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Reviewed 24 June 2024

I appreciate the efficiency and friendliness of the staff during both arrival and departure. The check-in process is as smooth and quick, with staff members being welcoming and accommodating to our needs. Similarly, during check-out, we find the process hassle-free and appreciate the promptness in settling any final bills or requests. Overall, the check-in and check-out experience is as a positive aspect of staying at the hotel.
I asked to forget her name who assist me for check-in but at the time of Check-out "ARKITA" helped us for smooth check out.
We appreciate the cleanliness and maintenance of the rooms, that they are kept in good condition throughout our stay. The bathrooms are usually clean and well-stocked with toiletries, and the shower facilities are often praised for their water pressure and temperature control.

In terms of views, some rooms offer pleasant views of the city or the surrounding areas, depending on the location within the hotel.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nilay B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 26 June 2024

Dear Valued Trip Advisor Member,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you for taking the time to share your excellent review of your recent stay at Novotel Kolkata. We are thrilled to hear about your positive experiences with our staff during both your arrival and departure. Ensuring a smooth and welcoming check-in and a hassle-free check-out is our priority, and we are delighted that Arkita made a memorable impression during your departure.

Your compliments on the cleanliness and maintenance of our rooms, as well as the well-stocked bathrooms and quality shower facilities, are greatly appreciated. We are also pleased to know that you enjoyed the pleasant views from your room.

We look forward to welcoming you back for another wonderful stay.

Best regards,

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2024

The stay very comfortable and the staff was very friendly. Reception was good and check-out process was really nice.room maintenance was good and Wi-Fi also speedy…Food was tasty and well variety…thanks to Novotel Kolkata for a lovely stay…
Special thanks to Avirup from the front desk.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vandanasi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 26 June 2024

Dear Valued Guest,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you for your wonderful review and for choosing Novotel Kolkata for your stay. We are thrilled to hear that you had an amazing and comfortable stay with us. It is gratifying to know that our friendly staff, smooth check-out process, well-maintained rooms, and speedy Wi-Fi met your expectations. We are also delighted that you enjoyed our diverse and tasty food offerings.

A special thanks for highlighting Avirup from the front desk; we will ensure he receives your kind words. We look forward to welcoming you back for another lovely stay.

Best regards,

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2024

It was my 3rd stay with my husband. Good experience as always.reception was good and wel behaved staff was there...Room was clean and comfortable..room maintenance was also good.
Breakfast was tasty and well variety was there.
Rupayan was cordial.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Excursion30980087658
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 26 June 2024

Dear Valued Trip Advisor Member,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you for your continued loyalty to Novotel Kolkata, and for taking the time to share your experience. We are thrilled to hear that your third stay with us was as enjoyable as your previous visits. It's wonderful to know that our reception team, clean and comfortable rooms, and well-maintained facilities met your expectations once again. We're also pleased that you enjoyed our breakfast variety and taste.

A special thanks for recognizing our star heartist- Rupayan's cordial service. We look forward to welcoming you and your husband back for many more memorable stays.

Best regards,

Arjun Kaggallu
General Manager

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Reviewed 24 June 2024

Excellent stay, every need was met. Rooms were neat and clean. Staff behavior was attentive and polite and prompt. The food was delicious. Would definitely visit again. The reception was comfortable, check in and check out process was smooth.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Explorer817599
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 26 June 2024

Dear Valued Trip Advisor Member,

Greetings from Novotel Kolkata Hotel & Residences!

Thank you for your wonderful review! We are delighted to hear that your stay with us was excellent and that every need was met. It is heartening to know that you found our rooms neat and clean, and our staff attentive, polite, and prompt. We're glad you enjoyed the delicious food and had a comfortable experience with our reception and the smooth check-in and check-out process.

We look forward to welcoming you back for another memorable stay.

Best regards,

Arjun Kaggallu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2024 via mobile

Degraded services and hospitality of the hotel staffs to the everyone duty managers too.

Dear

I am a silver member of your hotel and have been staying here for over 7 years in this property. This time i felt a huge downfall in terms of warmth and hospitality of all staffs. Was staying for 3 nights from 16th June in 216 room. The room was not up to the mark this time at all. The washroom had no blind and it was completely see through, I mean What? I do not expect this from a 5 star hotel. You people call it 5 star but do not provide the services of 5 star… Due to this blind issues we never used the washroom and had to go down to ground level to use the loo and pool area for showering and then comes the funniest part of dealing the customer issue. The duty manager mister abhishek he always tell will resolve it and do nothing. and housekeeping manager came to see what went wrong and my goodness they couldn’t resolve the issue or did not offered any compensation for their hiccups. What else can be a pathetic way of handling the customer complaint. Throughout my stay there was a musty smell coming from the corridor. Informed the housekeeping N number of times but no resolutions. The pool attendant isn’t trained to talk to guest. Subham and saurav absolutely crap doesn’t know how to talk Was extremely rude while talking even when i asked for very basic things.A person who is giving so much business to you and keep coming shouldn’t be treated the way like this. Overall I would rate my stay 1/10 due to lack of empathy of staffs though the property is good but the services have beem degraded over the time. I used to recommend everyone to come at novotel for their kindness unfortunately this will be mine last stay from my end. Ill make sure i tell my company and colleagues not to come year. It was not like this i am coming here from 2018 duty mangers were so good harsh was an amazing guy hotel needs people like that. Unfortunately this is my first bad review for novotel i am deeply disappointed they dont even care. 2ndly hotel have weird different policies which doesn’t matches with others. Swimming pool doesn’t know how to treat guests or fullfill basic request after requesting so much. I used to believe hospitality is to serve people not only buisness but unfortunately novotel only believe in buisness not guest satisfaction. I make sure i take against everyone and complain to accor also. Absolutely disgraceful disrespting. I dont have any words extermly disappointed. Please teach your stuff how to be a good human being first. And when you tell so many things about policys first make sure you give a good service. The toilet curtain not there toilet doesn’t work. Dont know how to treat guest ! Disrespectful ask money for every single thing. Make weird policy comparing to others. Doesnt do any compensation then you expect what i dont understand. Extremely disappointed!

Date of stay: June 2024
Trip type: Travelled with friends
Thank NorthStar24683601860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences, responded to this reviewResponded 9 July 2024

Dear Valued TripAdvisor Member,

Thank you for sharing your feedback with us. I sincerely apologize for the experience you had during your recent stay at Novotel Kolkata. As a valued Accor Live Limitless Silver member and loyal guest for over seven years, your feedback is extremely important to us, and I am deeply concerned to hear about the issues you encountered.

Please accept my heartfelt apologies for the inconvenience caused by the missing blind in your bathroom and the inadequate response to your concerns. This is not the standard of service we strive to provide, and I regret that it impacted your stay so significantly. I understand how frustrating it must have been to not be able to use the facilities in your room comfortably.

I am also very sorry to hear about the musty smell in the corridor and the interactions you had with our team members. The behaviour you described for our team members is unacceptable and does not reflect the high standards of hospitality we aim to uphold. I assure you that immediate steps will be taken to address these issues with proper training for those team members. We will provide additional training to our heartist team members to ensure they handle guest concerns with the utmost care and professionalism.

Your comments about our policies and services are taken very seriously, and we will review them to ensure they align with the expectations of our valued guests. I regret that your recent experience has led you to reconsider staying with us in the future, and I hope you will give us another opportunity to restore your faith in our hotel.


Best regards,

Arjun Kaggallu
General Manager

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