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Kirat06
Chandigarh, India

Pleasant Stay

5.0 of 5 bubblesReviewed 3 weeks agovia mobile
Everything was great, from neat and clean hotel to food to courteous staff , always eager to extend support and find solutions to your request , pleasant and comfortable stay, they did make our occasion special by walking an extra mile .Thank you team Vivanta
Date of stay: October 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumanji Tiwari, General Manager at Vivanta Kolkata EM Bypass, responded to this review
Responded 3 weeks ago
Dear Guest,

Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.
I thank you for your support and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,232)
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Traveller rating
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Show reviews that mention
All reviews gateway hotel excellent service taj group special thanks food quality great experience banquet hall business meeting great hospitality special mention excellent stay his team take care in room dining courteous staff thank you so much room service
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7 - 12 of 3,231 reviews
Reviewed 4 weeks ago

Overall good stay, very polite and helpful front desk. My Tata Neu tier was recognized and upgrade given. Breakfast was chaotic with almost no service. Staff were running away from tables. Food selection didn't have any Bengali cuisine that too during Durga puja.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nehapd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumanji Tiwari, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 3 weeks ago

Dear Ms. Neha,

Thank you very much for choosing to stay at Vivanta Kolkata EM Bypass and taking your valuable time out to share your experiences with us. It is most disheartening to receive feedback such as yours. The comfort and needs of our guests is our paramount priority and I am disappointed we did not live up to your expectations. We sincerely regret the inconvenience caused. The experience you have described is not the characteristics of service that we strive to provide to our esteemed guests. Your feedback has been shared with the team and we will ensure that this matter is addressed while necessary actions are taken to ensure such instances do not recur. We sincerely hope you will give us another opportunity to showcase our hospitality. My team and I look forward to the pleasure of welcoming you back again.

I once again thank you for your valued feedback and wish you and your family the best of health.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Few staff only give service to only Bengali speaking customers.

When guests coming it hours longer time for basic services.
Have escalated this to the members ..but it was remain same despite repeated requests .

Had to forcefully take the guest to room for gustures .

Date of stay: September 2024
Trip type: Travelled solo
Thank Nomad12326124149
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumanji Tiwari, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 3 weeks ago

Dear Guest,


Thank you very much for choosing to stay at Vivanta Kolkata EM Bypass and taking your valuable time out to share your experiences with us. It is most disheartening to receive feedback such as yours. The comfort and needs of our guests is our paramount priority and I am disappointed we did not live up to your expectations. We sincerely regret the inconvenience caused. The experience you have described is not the characteristics of service that we strive to provide to our esteemed guests. Your feedback has been shared with the team and we will ensure that this matter is addressed while necessary actions are taken to ensure such instances do not recur. We sincerely hope you will give us another opportunity to showcase our hospitality. My team and I look forward to the pleasure of welcoming you back again.

I once again thank you for your valued feedback and wish you and your family the best of health.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Everything Thing was too good. Room was spacious with all modern amenities, Dinner was exceptionally good, Breakfast was Awesome, TV, Electric Kettle, Fridge, etc all are working conditions, Swapan and Aditya from house keeping help us very much do all the needful. Thanks to them. We will visit again.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Math2021_1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumanji Tiwari, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 3 weeks ago

Dear Guest,

I would like to take this opportunity to thank you for taking your valuable time out to write a review on your experience with us. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about our associates in particular, delight me and it gives me great pleasure to share it with the team.
I thank you for your patronage and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2024

I visit Taj Gateway very often with friends and family. My comfort place for late night addas. We hold functions in their banquets too. The staff are very couteous. Few of the night staff like Rony and others, always go extra miles to make us happy and reaxed. Cheers to whole team.

Date of stay: September 2024
Trip type: Travelled with friends
Thank Protima M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumanji Tiwari, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 5 October 2024

Dear Ms. Misra,

I would like to take this opportunity to thank you for taking your valuable time out to write a review on your experience with us. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about our associates in particular, delight me and it gives me great pleasure to share it with the team.
I thank you for your patronage and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2024

We organized a Residential Business Conference in Vivanta & I must admit that the services extended by their team is something that cannot be expressed in words but can only be experienced. The feeling of joy in each participant of the conference has proved our event to be a successful one. The stay was totally comfortable with spacious rooms. A special shoutout to Ms. Sreya Roy from the Sales team for seamless coordination & problem solving approach. It was all because of Sreya that we were able to manage our event so effortlessly. A special mention to their Banquet Manager, Mr. Alamgir who not only supported us with extra seating timely but had given his best to make our event a huge success. Alamgir made sure that all the arrangements related to food, beverage, AV, etc. were as per our itinerary. Thanks to their F&B & Kitchen team for preparing such a delicious food & serving the same in a royal way.

Of course it is about the brand "TAJ", but at the end, it is the people who are working in the property to keep the legacy forward. We will definitely be recommending Vivanta to our fellow mates & for our upcoming events, we will only be considering Vivanta!!

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kjai6806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumanji Tiwari, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 1 October 2024

Dear Ms. Jai,

I would like to take this opportunity to thank you for taking your valuable time out to write a review on your experience with us. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about our associates in particular, delight me and it gives me great pleasure to share it with the team.
I thank you for your patronage and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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