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Mahindra K
Mumbai, India

Great experience

5.0 of 5 bubblesReviewed 16 Jul 2024
Great experience, had a pleasant stay at this beautiful hotel Vivanta Kolkata. Would recommend people to come and stay here. Amazing staff. Breakfast was good. Housekeeping is good. Front office team is good. Restaurant team is good. The team at the entrances are good.
Date of stay: July 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumanji Tiwari, General Manager at Vivanta Kolkata EM Bypass, responded to this review
Responded 20 Jul 2024
Dear Mr. Mahindra,

Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.
I thank you for your support and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,231)
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Traveller rating
2,715
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All reviews gateway hotel excellent service taj group special thanks food quality great experience banquet hall business meeting great hospitality special mention excellent stay his team take care in room dining courteous staff thank you so much room service
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Reviewed 9 July 2024

I was at Vivanta to attend a conference and was booked here for my stay.
The location is good but far from the airport.
The checkin was smooth and my Taj loyality membership was recognised.
The room was good, so was the bed.The bathroom was a little tiny for comfort.
The food was very good at the conference and the breakfast spread.
THe checkout was smooth. They obliged me with a late check out too !

Room tip: After 9 am breakfast area is crowded
Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank govindbabu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vishal Sharma, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 10 July 2024

Dear Mr. Babu,

Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.
I thank you for your support and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2024

One of my best experiences. Highly recommended. From food to staff behaviour, the name lived upto its standards. I was little unsure because i was booking for my parents who were travelling for the first time but everyone was helpful at the property.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nirmalk1322
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vishal Sharma, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 10 July 2024

Dear Mr. Nirmal,

Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.
I thank you for your support and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024

Review of Vivanta Kolkata EM Bypass

As a seasoned traveler and sailor who frequently experiences hospitality worldwide, I recently chose to stay at Vivanta for its proximity to the VFS office, as I was applying for a Schengen visa for my family. While I understand this is a second-tier Taj property, my expectations of the renowned Taj hospitality were not fully met. My review is based on my personal experience during this visit.
Bharat is known for it's hospitality and welcoming nature (Aatithya) and as Taj is a Bhartiya brand still the above qualities lacked severly

Positive Aspects:
- The property is well-maintained, clean, and tidy.
- The room was simple, clean, and relaxing.
- Room service was satisfactory.
- Biodegradable packaging was used where possible.
- The food quality was commendable.

Areas for Improvement:
- The reception staff could benefit from additional training to enhance their welcoming demeanor. During my visit, there were few staff at the reception, and their expressions were often cold.
- No introduction or information about the hotel's facilities was provided upon check-in.
- The initial provision of toiletries was minimal, and additional items were only supplied upon request the following day.
- At dining times, cutlery and napkins were not readily available at the table and had to be requested.
- During the breakfast buffet, when I requested an item to be heated, I received a blunt refusal, despite the restaurant being only half occupied.
- The selection of vegetarian desserts was limited, and one Indian dessert was not replenished even after multiple requests.
- When I requested coffee at approximately 10:40 AM, I was bluntly informed that the buffet time was over. A more polite response would have been appreciated.

While the property has its merits, I believe there is significant room for improvement in terms of staff training and service quality. I hope my feedback will be taken constructively to enhance the guest experience at Vivanta Kolkata EM Bypass.

Sincerely,
Amit

Room tip: Good property, good room service, good food. Restaurant service 1/5. Reception and other staff service 3/5. Room service 5/5.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anand K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vishal Sharma, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 8 July 2024

Dear Guest,

Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.
I thank you for your support and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2024

The room was very cosy and the AC was on for convenience when I entered. Along with that, the staffs were helpful and considerate. The breakfast spread was also nice, though, veg options can be increased. The rooms and the pillows were very soft.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aayush0803
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vishal Sharma, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 2 July 2024

Dear Mr. Aayush,

Thank you for your recent patronage and taking your valuable time out to write a comment and share your experience with us during your trip here in kolkata. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.
I thank you for your support and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Sumanji Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2024

This a my fast trip in vivanta kolkata ……….. the qulity is very nice and fooood is nice ….. nice view and gym is nice…………thanks to MR sarwar from hk given gooooooooooood service over all nice stay ……………………………..i so happy i come back again ….thanks vivanta

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sibams
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vishal Sharma, General Manager at Vivanta Kolkata EM Bypass, responded to this reviewResponded 1 July 2024

Dear Mr. Sibam,

I would like to take this opportunity to thank you for taking your valuable time out to write a review on your experience with us. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about our associates in particular, delight me and it gives me great pleasure to share it with the team.
I thank you for your patronage and wish you and your family the best of health.
We look forward to welcoming you back to our hotel.

Warm regards,

Vishal Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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