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Sourav P

Home away from home....

5.0 of 5 bubblesReviewed 25 Jul 2021via mobile
Best family resort in Kolkata. We felt like home away from home. All staffs are very helpful, professional and well trained. Specialy restaurant staffs are very helpful. We enjoyed lots. We will definitely come next time. Swiming pool is closed but resort is very beautiful.
Date of stay: July 2021
Trip type: Travelled as a couple
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Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this review
Responded 30 Jul 2021
Dear Guest,

Greetings from Ibiza The Fern Resort & Spa Kolkata!!!!

Thank you for your wonderful review of our resort. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort.

It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories.

We are all looking forward to welcoming you back to our paradise for another memorable holiday.

If I can be of any assistance in the meanwhile please do let me know.

Thanks and Warm Regards,

Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 July 2021

Best services provided in the resort. And service provider Aftab is very good. He gave proper importance to us. All the staff members behaviour and services was good. All the arrangements was as per our recommendation.

Date of stay: July 2021
Trip type: Travelled with family
Thank Vikashprasad15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Thank you so much for having chosen Ibiza The Fern Resort & Spa Kolkata for your stay and for highlighting the pleasant experience you had with us through such a great review on the Trip Advisor.

I wish to express my sincere gratitude for the wonderful feedback you have offered for the product, the team and our services. The team at Ibiza The Fern Resort & Spa Kolkata endeavors to bestow the best of their services and attention at all times to make the stay of our every guest memorable.

I am enthralled to read that the efforts made by the team contributed to your stay with us and that you were able to take back fond memories of your stay.

The team and I thank you for your gracious feedback once again and we look forward to welcoming you back in the not too distant future.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2021

Again ww were here at Ibiza for a gateway from city hustle and bustle.Again we got the same hospitality with a touchful welcome. Words will be limited to describe the beautiful and pleasant green scenerio of the Resort. Swimming pool being closed it was a regret although the verious activities make the gap feel nothing. Food was delicious. And the main thing that attract the guest mainly for its human touch. Staffs are beyond kind and humane.

Date of stay: July 2021
Trip type: Travelled with family
Thank SDugar78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Its so kind of you to review us on Trip Advisor and for sharing your overall experience during your recent visit to Ibiza The Fern Resort & Spa Kolkata.

It was a pleasure to have you as our valued guest. We are delighted to know that you have enjoyed every bit of your visit and my team have lived up to your expectations. We are indeed touched by your generous appreciation. I have shared your kind feedback with my team and they are delighted to know that their efforts have been so well recognized.

We look forward to welcome you back to Ibiza The Fern Resort & Spa Kolkata and I shall remain at your disposal always for any further assistance.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2021

The stay and food was awesome and pleasant and gave us a huge break from the lockdown gloom.

Great ambience and cordial staff.

It’s at a throw away distance from kolkata and a perfect weekend destination

Date of stay: July 2021
Trip type: Travelled with family
1  Thank bijinkrishna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

First of all I would like to take this opportunity to convey my gratefulness to you for sharing such a great review.

It was indeed a pleasure to be serve you. I thank you for your generous appreciation of Ibiza The Fern Resort & Spa Kolkata. Our resort offers an excellent opportunity to relax and unwind in tranquil surroundings since it is located away from the hustle bustle of the city. Lush green gardens, cascading fountains and wide species of birds significantly contribute to the charm of our resort.

We are consistently committed to ensure that we provide our guests with the highest standards of service, quality and experience.

I am happy to know that you were well looked after by our team during your time here. I am glad to share your sentiments with the team whose warm, friendly, caring and personalized services struck a special chord with you.

All of us look forward to welcome you back soon and assure you of another great experience!

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2021 via mobile

I visited this resort recently. It was a girl's group and we were 6 of us. We went there last year too and decided to visit again. Like last time, this time also we had wow experience. We loved the ambience, the food, boating, the nature and we had a great time together. Best part is that we felt safe and they were maintaining good sanitization standards which is very much required at current times.

Date of stay: July 2021
Trip type: Travelled with friends
1  Thank Freedom49102015808
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Please accept my sincere gratitude for taking time out of your busy schedule and posting review of your experience with our resort.

It was a pleasure to be your host at Ibiza The Fern Resort & Spa Kolkata.

It delights me to read that our team looked after you well during your time here and their efforts exceeded your expectations. Care and concern for guests is our core service philosophy and to know that the team is living the philosophy in their day to day interactions with the guests is a matter of great pride. Your feedback has been shared with the team members for whom it has been a great source of encouragement to continue in their efforts and exceed guest expectations.

I am glad to know that our product and facilities were to your liking and I thank you once again for your generous compliments and recommendations.

We look forward to seeing you return soon.

Thank you and Warm regards,
Subhadip Basu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2021 via mobile

Last week we 4 families went to IBIZA Resort. It has been a great experience about the food, room service and lush greenery. The resort is well maintained. Everyone from managers to staffs all are very prompt and helpful. We stayed at Lake side rooms. The rooms were spacious with good interior and nice view from balcony

I recommend this resort to everyone

Date of stay: July 2021
Trip type: Travelled with family
1  Thank pradipkaran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Thank you for your wonderful review of Ibiza The Fern Resort & Spa Kolkata.

Your comments on the service of our team are very encouraging. Service excellence with the urge to anticipate our guests need is what we believe in.

Your valued comments are a great source of motivation for all of us to strive for creating exceptional experiences for our patrons.

I have shared your feedback with the entire team and it will surely motivate all of us to strive for creating memorable experiences for our valued guests.

We look forward to welcoming you back to Ibiza The Fern Resort & Spa Kolkata in near future.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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