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A_Nandy2003

Amazing 2 night stay at Ibiza

5.0 of 5 bubblesReviewed 18 Apr 2021
After searching a lot of time i made my mind to pay a tour to ibiza. As i saw and heard everything was same. Mind blowing welcome with the fastest check in procedure. And what most fascinating is about the special upgradation to the highest category room with lake view which made our day special.
Next day breakfast was very special with a lot of varities. Same was the lunch and dinner also.
A special thing to mention is their sanitization process. They cleaned all the public amenities as well as our room very carefully time by time. Staff were also maintaining the hygine process.
Will definitely come again into ibiza.... Amid rejuvanation of mind.
Date of stay: April 2021
Trip type: Travelled as a couple
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Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this review
Responded 30 Jul 2021
Dear Guest,

First of all I would like to take this opportunity to convey my gratefulness to you for sharing such a great review.

It was indeed a pleasure to be serve you. I thank you for your generous appreciation of Ibiza The Fern Resort & Spa Kolkata. Our resort offers an excellent opportunity to relax and unwind in tranquil surroundings since it is located away from the hustle bustle of the city. Lush green gardens, cascading fountains and wide species of birds significantly contribute to the charm of our resort.

We are consistently committed to ensure that we provide our guests with the highest standards of service, quality and experience.

I am happy to know that you were well looked after by our team during your time here. I am glad to share your sentiments with the team whose warm, friendly, caring and personalized services struck a special chord with you.

All of us look forward to welcome you back soon and assure you of another great experience!

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (538)
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Reviewed 5 April 2021

After a long home arrest we were decided to go for a small staycation. And we had chosen Ibiza because my family and me visited here 2yrs back. The restaurant manager Mr Aftab Ur Rahman helped us a lot. He took our booking and arranged everything with maintaining covid protocol. Room food and environment all were very satisfactory. It's not very far from our city though you can enjoy the nature full. If you want to spend some quality hours with the nature you must visit. Definitely you would be pleased with their lovely welcoming and specially Aftab's polite behaviour touches you😊

Date of stay: March 2021
Trip type: Travelled with friends
Thank MeIndrani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Please accept my sincere gratitude for taking time out of your busy schedule and posting review of your experience with our resort.

It was a pleasure to be your host at Ibiza The Fern Resort & Spa Kolkata.

It delights me to read that our team looked after you well during your time here and their efforts exceeded your expectations. Care and concern for guests is our core service philosophy and to know that the team is living the philosophy in their day to day interactions with the guests is a matter of great pride. Your feedback has been shared with the team members for whom it has been a great source of encouragement to continue in their efforts and exceed guest expectations.

I am glad to know that our product and facilities were to your liking and I thank you once again for your generous compliments and recommendations.

We look forward to seeing you return soon.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2021 via mobile

I stayed in Ibiza at the time of holi.it was a mesmorizing stay amid the greenery.
A mind always wants to stay in solitude when looking for relaxation .my stay at Ibiza was the very same. I stayed here from 29th of march to 31st of march. I enjoyed the holi party on 29th. I booked the club Queen room that was the highest category. Room was fabulous with lake view. My lunch was served in a same area where we played the holi. Unlimited colours with mouth watering chat thandai lassi and panipuri was there. The DJ was great with its playful anchor.
The dinner was served in the banquet hall with unlimited spread with live music.
Talking about the staffs they are very cordial in the professional atmosphere. they guided us very well about all the events. In the restaurant also in the next day we got proper service.
This has been a nice stay at Ibiza. Will look forward to visit again.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank 448ritikam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Thank you for your wonderful review of Ibiza The Fern Resort & Spa Kolkata.

Your comments on the service of our team are very encouraging. Service excellence with the urge to anticipate our guests need is what we believe in.

Your valued comments are a great source of motivation for all of us to strive for creating exceptional experiences for our patrons.

I have shared your feedback with the entire team and it will surely motivate all of us to strive for creating memorable experiences for our valued guests.

We look forward to welcoming you back to Ibiza The Fern Resort & Spa Kolkata in near future.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2021

This was really a beautiful stay at Ibiza with hearts content. Words will be limited to explain my satisfaction. After really a long period of time we were gathered here at Ibiza to enjoy our long no meet.
Every co ordination with the reception made our room booking experience fantabulous. Tariff was very nominal than we enjoyed. After just getting down from the car only an eye soothing scenery of green flashed at my eye. It was really a very beautiful sunny morning.The check in procedure was really quick and got the room before time. Thanks to reception for not making it delay.
We booked for me and my family the highest category called Fern Club Room. The room was very spacious with a beautiful lake view.
We enjoyed all the activities like cycling, kayaking, zipline, archery, gun shooting, Zorbing, boating.. The food in the restaurant we had was really delicious and also covered Bengali cuisine like Aloo Posto. It really attractive to see the combination of authentic Bengali food with other Chinese preparations and thus its not even eye even.
And special mention to swimming pool which is one of its kind. Really enjoyed my stay at Ibiza.
Will definitely suggest others.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank Angiramampi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Thank you for your kind patronage to Ibiza The Fern Resort & Spa Kolkata.

We are pleased to read your review and to note that the team created such a great impression during your stay. Your kind comments are greatly appreciated.

I am sure that this feedback will serve as an encouragement to the team and their efforts in providing our guest a personalized service.

We look forward to welcoming you again soon and hope that Ibiza The Fern Resort & Spa Kolkata remains your preferred resort on all your future visits.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2021 via mobile

This was my first visit after hearing a lot about this place, road to reach here was very narrow for long stretch but was very happy to see the property after reaching. Pool is good but water sports in pool is not expected. Play area for children is amazing. Other activities like boating and zipline ect are ther but not properly maintained. I booked the most premium room of the property (fern club room). Room was as expected but got disappointed when water was not at normal flow in bathroom after housekeeping came they said might be due to low water in tank but it was due to dirt in bathroom fittings they said will be cleaned in morning by plumber this should be done in advance as normal maintenance before arrival of guests.

Just improve maintenance and this is a fantastic property for family function to a relaxing spot.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Vishal J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Greetings from Ibiza The Fern Resort & Spa Kolkata!!!!

Thank you for allowing us to be of service to you and sharing a review with us on TripAdvisor. We have made a note of your constructive feedback which has been shared with our concerned departments. We are currently doing a lot of renovations in an aim for further improvements.

Please be assured we shall look in to the same and ensure you have the best stay experience in your next visit.

Thank you once again and we look forward to an opportunity to extent and impress you with our hospitality and service.

Kind Regards,
Subhadip Basu

General Manager
Ibiza The Fern Resort & Spa Kolkata

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Reviewed 30 March 2021 via mobile

We had a 2 night stay at Ibiza during holi, ended up with bitter experience. Food was okay. Though surroundings are maintained but condition of room was especially bad. Bathroom was very ill maintained, had stain and water leakage issues with bad smell. The bathtub also was dirty with stains at multiple places. Room service was horribly bad. You have to ask repeatedly for daily room service, which is quite unexpected. Refused to deliver even a glass of fresh lime soda at room, for unknown reason. The GM guy was very rude, ill mannered and doesn't know how to behave with guest at all. No wonder management staffs are quite useless. So value for money is not at all there. Would not visit again.

Date of stay: March 2021
Trip type: Travelled with family
Thank UttioGupta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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