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Vishal J
Kolkata (Calcutta), India

Great property with poor maintenance

3.0 of 5 bubblesReviewed 2 Apr 2021via mobile
This was my first visit after hearing a lot about this place, road to reach here was very narrow for long stretch but was very happy to see the property after reaching. Pool is good but water sports in pool is not expected. Play area for children is amazing. Other activities like boating and zipline ect are ther but not properly maintained. I booked the most premium room of the property (fern club room). Room was as expected but got disappointed when water was not at normal flow in bathroom after housekeeping came they said might be due to low water in tank but it was due to dirt in bathroom fittings they said will be cleaned in morning by plumber this should be done in advance as normal maintenance before arrival of guests.

Just improve maintenance and this is a fantastic property for family function to a relaxing spot.
Date of stay: March 2021
Trip type: Travelled as a couple
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Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this review
Responded 30 Jul 2021
Dear Guest,

Greetings from Ibiza The Fern Resort & Spa Kolkata!!!!

Thank you for allowing us to be of service to you and sharing a review with us on TripAdvisor. We have made a note of your constructive feedback which has been shared with our concerned departments. We are currently doing a lot of renovations in an aim for further improvements.

Please be assured we shall look in to the same and ensure you have the best stay experience in your next visit.

Thank you once again and we look forward to an opportunity to extent and impress you with our hospitality and service.

Kind Regards,
Subhadip Basu

General Manager
Ibiza The Fern Resort & Spa Kolkata
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (546)
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Reviewed 30 March 2021 via mobile

We had a 2 night stay at Ibiza during holi, ended up with bitter experience. Food was okay. Though surroundings are maintained but condition of room was especially bad. Bathroom was very ill maintained, had stain and water leakage issues with bad smell. The bathtub also was dirty with stains at multiple places. Room service was horribly bad. You have to ask repeatedly for daily room service, which is quite unexpected. Refused to deliver even a glass of fresh lime soda at room, for unknown reason. The GM guy was very rude, ill mannered and doesn't know how to behave with guest at all. No wonder management staffs are quite useless. So value for money is not at all there. Would not visit again.

Date of stay: March 2021
Trip type: Travelled with family
Thank UttioGupta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2021

If you wish for a short staycation just a little off from Kolkata, this is the ideal place. Situated amidst lush greenery, with ample scope of entertainment for all ages, there cannot be a better place than this for short duration of unwinding and destressing. All the staff were decent and polite, right from the entry to even the odd housekeeping staff, everybody is cooperative and helpful. Food is superb, with even most sweets made in-house. You will not feel bored the entire day.

Date of stay: March 2021
Trip type: Travelled with family
Thank LoveTravel288267
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Greetings from Ibiza The Fern Resort & Spa Kolkata!!!!

Thank you for your wonderful review of our resort. It gives us great pleasure to read that you enjoyed your stay with us. I have shared your feedback with the entire team at the resort.

It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the resort with fond memories.

We are all looking forward to welcoming you back to our paradise for another memorable holiday.

If I can be of any assistance in the meanwhile please do let me know.

Thanks and Warm Regards,

Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2021

Not at all up to expectations. The Holi lunch was in a pathetic place. Though the quality of food was very good but the place of having the lunch was just yaak. No cover no nothing no proper place of sitting. As it was in the noon time the scorching heat was a draining out everything. More the colours this provided was not very good.

Date of stay: March 2021
Trip type: Travelled with family
Thank PromeetD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Greetings from Ibiza The Fern Resort & Spa Kolkata!!!!

Thank you for allowing us to be of service to you and sharing a review with us on TripAdvisor. We have made a note of your constructive feedback which has been shared with our concerned departments. We are currently doing a lot of renovations in an aim for further improvements.

Please be assured we shall look in to the same and ensure you have the best stay experience in your next visit.

Thank you once again and we look forward to an opportunity to extent and impress you with our hospitality and service.

Kind Regards,
Subhadip Basu

General Manager
Ibiza The Fern Resort & Spa Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2021

We had wonderful family time at your resort, cottage was cosy, magnificent buffet, specially the dessert section, evening snacks were also good,kids enjoyed in the pool, adventure n game zone. Relaxing weekend,would love to visit again❤️

Date of stay: March 2021
Trip type: Travelled with family
Thank Somosree18183
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Thank you so much for having chosen Ibiza The Fern Resort & Spa Kolkata for your stay and for highlighting the pleasant experience you had with us through such a great review on the Trip Advisor.

I wish to express my sincere gratitude for the wonderful feedback you have offered for the product, the team and our services. The team at Ibiza The Fern Resort & Spa Kolkata endeavors to bestow the best of their services and attention at all times to make the stay of our every guest memorable.

I am enthralled to read that the efforts made by the team contributed to your stay with us and that you were able to take back fond memories of your stay.

The team and I thank you for your gracious feedback once again and we look forward to welcoming you back in the not too distant future.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2021 via mobile

Ibiza The Fern Resort & Spa is located at Amtala, on Diamond Harbour road. It is in the outskirts of Kolkata or rather you can say extended Kolkata. It was a one/one & a half hour ride from my place which is in North Kolkata.
As soon as we entered the property they did thermal scanning, sanitized our bags & hands. Then we were greeted to some freshly made mocktails.
After our checking in procedure, we were guided to our rooms. The rooms are spacious and had all the necessary amenities. The bathroom too was spacious and had a bathtub. The beds and pillows were extremely soft & very comfortable which made sure you doze off to sleep and relax. The service too was really great.
Soon after that we went to Dolce Vita Restaurant for our lunch. We tried out their buffet. The spread was grand and the quality of each of the items was really great!
The pool is huge and the water is cleaned on a regular basis and is very well maintained. Apart from the pool they also have a Spa, Discotheque (which is operational mainly during weekends), outdoor sports facilities (such as badminton, basketball, trampoline), indoor games (like chess, carrom & billiards), a small gaming zone (like the ones at shopping malls), a small outdoor gym (which is in the process, still not accessible), adventure sports (like boating, comando walk,archery, cycling,etc), wildlife (like rabbits, different species of birds, ducks, etc.) & they also have a kids zone which has lots of rides both indoor & outdoor.
We also tried the Ala Carte dinner at the Dolce Vita Restaurant and the food did not disappoint at all. The next day we had a lavish breakfast buffet again at the Dolce Vita Restaurant. We also tried out food from the La Deportivo Sports Bar and again the quality & taste of the food was exceptional.
To conclude I must say that it is a very well maintained resort, service is really good & is just the perfect spot for a weekend staycation!

Date of stay: March 2021
Trip type: Travelled with friends
Thank the_BONG_Foodie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhadip Basu, General Manager at Ibiza The Fern Resort & Spa, Kolkata, responded to this reviewResponded 30 July 2021

Dear Guest,

Its so kind of you to review us on Trip Advisor and for sharing your overall experience during your recent visit to Ibiza The Fern Resort & Spa Kolkata.

It was a pleasure to have you as our valued guest. We are delighted to know that you have enjoyed every bit of your visit and my team have lived up to your expectations. We are indeed touched by your generous appreciation. I have shared your kind feedback with my team and they are delighted to know that their efforts have been so well recognized.

We look forward to welcome you back to Ibiza The Fern Resort & Spa Kolkata and I shall remain at your disposal always for any further assistance.

Thank you and Warm regards,
Subhadip Basu
General Manager
Ibiza The Fern Resort & Spa Kolkata

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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