Highly recommended for a single night stay for for transit passengers as it’s located near to the Kolkatta airport. Though rooms and washrooms were small, was kept neat and clean . The restaurant staffs made us really feel that it was a “free breakfast” had the attitude that we had that out of their charity. The reception staffs were prompt and cordial….
Highly recommended for transit people.
Dear reejal,
Thank you for taking the time to share your feedback.
We're glad to hear that you found our hotel highly recommended for transit passengers due to our convenient location near Kolkata International Airport.
It's great to know that you appreciated the cleanliness of our rooms and washrooms.
We’re pleased that our reception staff provided prompt and cordial service.
However, we’re sorry to hear about your experience with the restaurant staff during breakfast.
Your feedback is important to us, and we will address this issue to ensure that all our guests feel welcome and valued.
Thank you for your recommendation.
We hope to have the opportunity to welcome you back for a more pleasant and seamless experience in the future.
Kind regards,
Raphael Rodrigues
General Manager
Tel: 0091 33 68151200
THERE WERE NO BASIC BATHROOM AMENITIES KEPT IN THE WASHROOM DENTAL KIT AND SHAVING KIT JUST SANITARY BAG WAS KEPT. WATER WAS CHARGEABLE I DONT KNOW HOW CAN YOU SURVIVE IN 1 LITRE OF WATER FOR A DAY. UNDERBED OF THE ROOM WAS NOT CLEANED BOTTLES AND WRAPPERS WERE COMING OUT FROM THE EDGES. CARPET HAS FOOD STAINS AND SO AS CURTAINS OF THE ROOM HAS STAINS. EVEN AFTER TOLD TO CHANGE THE BED LINEN THE DUVET COVER AND PILLOW COVERS WERE NOT CHANGED I DONT KNOW WHY. THERE WERE NOT MUCH VARIETIES OF FOOD IN ROOM SERVICE AND QUANTITY WAS SO LESS AS COMPARED TO PRICE ITS NOT ENOUGH FOR A PERSON ALSO. EVEN AFTER ASKED TO GET THE FOOD HEAT THE IRD DENIED THAT WE DONT HEAT OUTSIDE FOOD. WHERE IS THE HOSPITALITY HOME AWAY HOME I DONT KNOW. I DIDNT FELT LIKE I AM STAYING WITH IHG BRAND IT FELT LIKE I AM STAYING WITH OYO WITH MUCH HIGHER PRICE. BECAUSE NO PROPER AMENITIES WERE BEEN PROVIDED AND WE HAVE TO ASK FOR EVERYTHING AND QUALITY AND QUANTITY OF FOPD BOTH DISSATISFIED ME.
Dear Wander09928712985,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the inconveniences you experienced during your stay.
Your comments are very important to us as they help us identify areas for improvement.
We are deeply sorry to hear that cleanliness of the room did not meet your expectations.
This is not the standard we strive for, and we will address these issues with our housekeeping team immediately.
Regarding the feedback about basic bathroom amenities were not provided, as you are aware we are a select service brand, limited amenities are placed in the room and all amenities are available on request from the reception.
This is informed to our guests through our digital diary, welcome letter in room and forgot something sticker in the bathroom.
We as a standard, place two 500 ml bottles of water per person as complimentary per day, we apologize for any inconvenience caused by the chargeable water policy.
We will review our practices to ensure they align better with guest expectations.
We also regret that the room service did not meet your expectations in terms of food variety, quantity, and quality.
Additionally, we apologize for not offering a solution regarding heating your food and any miscommunication regarding linen changes.
This is not reflective of the hospitality we aim to provide.
Your feedback about the feeling of staying with our Hotel is particularly concerning, and we will take this seriously to improve our services and facilities.
Please know that we value your feedback and are committed to making necessary improvements.
We hope to have the opportunity to welcome you back and provide you with the exceptional service you expect and deserve from our brand.
We would like to get in touch with you and apologise for your unsatisfactory stay experience, kindly drop us your contact details in this email ID
dm@hiexkolkataairport.com
Kind regards,
Raphael Rodrigues
General Manager
Tel: 0091 33 68151200
I always prefer to stay here because the cleanliness it gives is superb. Services provided were also satisfactory. Just one thing to work on is breakfast, adding more delicious items will work better! The lines this hotels provide are so comfy. Thanks for making the stay always comfortable.
Dear OnAir61604529587,
Thank you for your continued preference for staying with us.
We're delighted to hear that you appreciate the superb cleanliness of our hotel and find our services satisfactory.
Your feedback about breakfast is valuable, and we will certainly strive to enhance the breakfast experience for our guests.
We are glad to know that you find our linens comfortable and that we have consistently made your stays comfortable.
Your satisfaction is our top priority, and your feedback helps us improve.
Thank you for your kind words and for choosing us as your preferred place to stay.
We look forward to welcoming you back and providing you with another excellent experience.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
The staff is extremely supportive in planning surprises, I shared what I had in my mind with Debjani and oh my god the end result was better than what I expected.
I had requested to arrange for an orchid bouquet along with a cake. She offered to make it more special by doing towel art. I shared images of what towel art I had in my mind and they literally created it.
Thank you so much Debjani, and towel art experts and room staff Bishal and Rajendra who made sure everything is done perfectly.
Thank you so much for making the stay amazing for CJ
Dear Guide26697641716,
Thank you so much for your wonderful feedback!
We are delighted to hear that you had an amazing stay and that our colleagues, particularly Debjani, Bishal, and Rajendra, exceeded your expectations in planning your surprise.
We're thrilled that Debjani's efforts in arranging the orchid bouquet, cake, and towel art added a special touch to your experience.
Our team takes great pride in making our guests' stays memorable, and it's fantastic to know that we succeeded in doing so for you and CJ.
Your kind words mean a lot to us, and we will be sure to pass along your appreciation to Debjani, Bishal, and Rajendra.
They will be delighted to know that their efforts made a positive impact on your stay.
Thank you once again for choosing our hotel and for sharing your experience.
We look forward to welcoming you back for another memorable stay in the future.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
Stay was comfortable. Staffs are professional and active..They provided late check out. It’s a great place to stay with friends and family. Extremely secure, if you’re travelling alone and want a safe option, I’ll definitely recommend this place. The only suggestion I have is for their breakfast menu , I hope they’ll update it and keep more options.
Dear GrandTour48958138027,
Thank you for your positive feedback!
We’re delighted to hear that you had a comfortable stay and found our staff to be professional and active.
We’re glad we could accommodate your late check-out request.
It’s wonderful to know that you felt secure staying with us and that you would recommend our hotel to others.
Whether someone is traveling alone or with friends and family, providing a safe and welcoming environment is very important to us.
We appreciate your suggestion regarding the breakfast menu.
We are always looking for ways to improve, and your feedback will help us enhance our offerings.
Thank you once again for choosing our hotel.
We look forward to welcoming you back for another great stay.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
