I always prefer to stay here because the cleanliness it gives is superb. Services provided were also satisfactory. Just one thing to work on is breakfast, adding more delicious items will work better! The lines this hotels provide are so comfy. Thanks for making the stay always comfortable.
Dear OnAir61604529587,
Thank you for your continued preference for staying with us.
We're delighted to hear that you appreciate the superb cleanliness of our hotel and find our services satisfactory.
Your feedback about breakfast is valuable, and we will certainly strive to enhance the breakfast experience for our guests.
We are glad to know that you find our linens comfortable and that we have consistently made your stays comfortable.
Your satisfaction is our top priority, and your feedback helps us improve.
Thank you for your kind words and for choosing us as your preferred place to stay.
We look forward to welcoming you back and providing you with another excellent experience.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
The staff is extremely supportive in planning surprises, I shared what I had in my mind with Debjani and oh my god the end result was better than what I expected.
I had requested to arrange for an orchid bouquet along with a cake. She offered to make it more special by doing towel art. I shared images of what towel art I had in my mind and they literally created it.
Thank you so much Debjani, and towel art experts and room staff Bishal and Rajendra who made sure everything is done perfectly.
Thank you so much for making the stay amazing for CJ
Dear Guide26697641716,
Thank you so much for your wonderful feedback!
We are delighted to hear that you had an amazing stay and that our colleagues, particularly Debjani, Bishal, and Rajendra, exceeded your expectations in planning your surprise.
We're thrilled that Debjani's efforts in arranging the orchid bouquet, cake, and towel art added a special touch to your experience.
Our team takes great pride in making our guests' stays memorable, and it's fantastic to know that we succeeded in doing so for you and CJ.
Your kind words mean a lot to us, and we will be sure to pass along your appreciation to Debjani, Bishal, and Rajendra.
They will be delighted to know that their efforts made a positive impact on your stay.
Thank you once again for choosing our hotel and for sharing your experience.
We look forward to welcoming you back for another memorable stay in the future.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
Stay was comfortable. Staffs are professional and active..They provided late check out. It’s a great place to stay with friends and family. Extremely secure, if you’re travelling alone and want a safe option, I’ll definitely recommend this place. The only suggestion I have is for their breakfast menu , I hope they’ll update it and keep more options.
Dear GrandTour48958138027,
Thank you for your positive feedback!
We’re delighted to hear that you had a comfortable stay and found our staff to be professional and active.
We’re glad we could accommodate your late check-out request.
It’s wonderful to know that you felt secure staying with us and that you would recommend our hotel to others.
Whether someone is traveling alone or with friends and family, providing a safe and welcoming environment is very important to us.
We appreciate your suggestion regarding the breakfast menu.
We are always looking for ways to improve, and your feedback will help us enhance our offerings.
Thank you once again for choosing our hotel.
We look forward to welcoming you back for another great stay.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
The hotel is good. Stay was comfortable. I stayed for 3 nights for training purpose. I will definitely will come and stay. Recommendation to others to stay. Due to nearer to airport it is convenient. Breakfast is good but cholar dal can be little less sweet.
Dear Wanderer38151442595,
Thank you for sharing your feedback with us.
We're delighted to hear that you had a comfortable stay during your training period and that you found our hotel's proximity to the airport convenient.
We're pleased to know that you enjoyed our breakfast offerings.
We appreciate your suggestion regarding the sweetness of the cholar dal and the Chef has been infromed to check the recipe.
Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.
If there’s anything we can do to make your next visit even better, please let us know.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
I stayed in this hotel on 26th June'2024 and checked out on 27th Jun'2024. There is no Secretarial Service in this hotel.So, i had to struggle to get an Authority Letter typed. Also, there is no medical treatment facility in this hotel. I got strained in my left angle and i was limping. Despite of my request they could do nothing saying that no such facility exists. However, one kind man performing gate keepers duty applied spraying ointment while i was exiting the hotel. Thanks to him. My booking was for single room but they adjusted in a double bedded room which i protested but went in vain. Room particularly washroom is congested one. Buffet dinner and breakfast has no variety and i rate as average. I would request fellow travellers to give correct information while reviewing hotels. The amount of room rent they charge and the ammenities that they provide do not commensurate.
Hi 64Ronya,
Thanks for staying at the Holiday Inn Express Kolkata Airport. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will make sure a better visit when you come back.
Again, thanks for your feedback. We hope to have another opportunity to provide you with a pleasant stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
