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Guide26697641716

Lovely and friendly staff and great rooms

5.0 of 5 bubblesReviewed 2 Jul 2024
The staff is extremely supportive in planning surprises, I shared what I had in my mind with Debjani and oh my god the end result was better than what I expected.
I had requested to arrange for an orchid bouquet along with a cake. She offered to make it more special by doing towel art. I shared images of what towel art I had in my mind and they literally created it.

Thank you so much Debjani, and towel art experts and room staff Bishal and Rajendra who made sure everything is done perfectly.

Thank you so much for making the stay amazing for CJ
Date of stay: July 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express Kolkata Airport, Owner at Holiday Inn Express Kolkata Airport, an IHG hotel, responded to this review
Responded 16 Jul 2024
Dear Guide26697641716,

Thank you so much for your wonderful feedback!
We are delighted to hear that you had an amazing stay and that our colleagues, particularly Debjani, Bishal, and Rajendra, exceeded your expectations in planning your surprise.

We're thrilled that Debjani's efforts in arranging the orchid bouquet, cake, and towel art added a special touch to your experience.
Our team takes great pride in making our guests' stays memorable, and it's fantastic to know that we succeeded in doing so for you and CJ.

Your kind words mean a lot to us, and we will be sure to pass along your appreciation to Debjani, Bishal, and Rajendra.
They will be delighted to know that their efforts made a positive impact on your stay.

Thank you once again for choosing our hotel and for sharing your experience.
We look forward to welcoming you back for another memorable stay in the future.

Kind regards,

Raphael Rodrigues

General Manager
Tel: +91 33 68151200
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (675)
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All reviews sales executive breakfast options are excellent stay special thanks close to the airport f b sales manager kolkata airport housekeeping team polite staff comfortable stay room cleaning take care great hospitality nice property warm hospitality excellent service
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40 - 45 of 675 reviews
Reviewed 30 June 2024

Stay was comfortable. Staffs are professional and active..They provided late check out. It’s a great place to stay with friends and family. Extremely secure, if you’re travelling alone and want a safe option, I’ll definitely recommend this place. The only suggestion I have is for their breakfast menu , I hope they’ll update it and keep more options.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank GrandTour48958138027
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express Kolkata Airport, Owner at Holiday Inn Express Kolkata Airport, an IHG hotel, responded to this reviewResponded 16 July 2024

Dear GrandTour48958138027,

Thank you for your positive feedback!
We’re delighted to hear that you had a comfortable stay and found our staff to be professional and active.
We’re glad we could accommodate your late check-out request.

It’s wonderful to know that you felt secure staying with us and that you would recommend our hotel to others.
Whether someone is traveling alone or with friends and family, providing a safe and welcoming environment is very important to us.

We appreciate your suggestion regarding the breakfast menu.
We are always looking for ways to improve, and your feedback will help us enhance our offerings.

Thank you once again for choosing our hotel.
We look forward to welcoming you back for another great stay.

Kind regards,

Raphael Rodrigues

General Manager
Tel: +91 33 68151200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2024

The hotel is good. Stay was comfortable. I stayed for 3 nights for training purpose. I will definitely will come and stay. Recommendation to others to stay. Due to nearer to airport it is convenient. Breakfast is good but cholar dal can be little less sweet.

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wanderer38151442595
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express Kolkata Airport, Owner at Holiday Inn Express Kolkata Airport, an IHG hotel, responded to this reviewResponded 16 July 2024

Dear Wanderer38151442595,

Thank you for sharing your feedback with us.
We're delighted to hear that you had a comfortable stay during your training period and that you found our hotel's proximity to the airport convenient.

We're pleased to know that you enjoyed our breakfast offerings.
We appreciate your suggestion regarding the sweetness of the cholar dal and the Chef has been infromed to check the recipe.

Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay.
If there’s anything we can do to make your next visit even better, please let us know.

Kind regards,

Raphael Rodrigues

General Manager
Tel: +91 33 68151200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2024 via mobile

I stayed in this hotel on 26th June'2024 and checked out on 27th Jun'2024. There is no Secretarial Service in this hotel.So, i had to struggle to get an Authority Letter typed. Also, there is no medical treatment facility in this hotel. I got strained in my left angle and i was limping. Despite of my request they could do nothing saying that no such facility exists. However, one kind man performing gate keepers duty applied spraying ointment while i was exiting the hotel. Thanks to him. My booking was for single room but they adjusted in a double bedded room which i protested but went in vain. Room particularly washroom is congested one. Buffet dinner and breakfast has no variety and i rate as average. I would request fellow travellers to give correct information while reviewing hotels. The amount of room rent they charge and the ammenities that they provide do not commensurate.

Room tip: Please do not go by some of reviews
Date of stay: June 2024
Trip type: Travelled solo
Thank 64Ronya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Kolkata Airport, an IHG hotel, responded to this reviewResponded 12 July 2024

Hi 64Ronya,

Thanks for staying at the Holiday Inn Express Kolkata Airport. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will make sure a better visit when you come back.

Again, thanks for your feedback. We hope to have another opportunity to provide you with a pleasant stay.

Sincerely,

Connie D
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2024

kolkata airport is the perfect weekend destination for you with Restaurant, and many more facilities 😍

✅ Superior room
✅Food packages start from ₹999 onwards .

✅And the best part about this hotel? The Express cafe and bar is open 24 x 7 .

🔗Room Facilities
✅ Superior room.
✅Breakfast and free wifi.
✅ Round the clock Room Service.
✅Mini Fridge.
✅ Airport transfer available.

Date of stay: June 2024
Trip type: Travelled with friends
1  Thank Go36677940136
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express Kolkata Airport, Owner at Holiday Inn Express Kolkata Airport, an IHG hotel, responded to this reviewResponded 11 June 2024

Dear Go36677940136,

Thank you for sharing your experience and highlighting our hotel as the perfect weekend destination near Kolkata Airport.
We are thrilled to know that you enjoyed your stay and took advantage of the many facilities we offer.

It is great to hear that you appreciated our superior rooms and the variety of food. We strive to provide excellent value and comfort for our guests.

We are especially pleased that you enjoyed the 24/7 open Express Café and Bar, offering convenience and a delightful dining experience at any time.

Thank you for listing our room facilities, including the superior room, breakfast, free Wi-Fi, round-the-clock room service, mini-fridge, and airport transfer. We aim to ensure our guests have a seamless and comfortable stay with us.

We look forward to welcoming you back for another perfect weekend getaway. If there’s anything we can do to make your next stay even better, please let us know.

Kind regards,

Raphael Rodrigues
General Manager

Tel: +91 33 68151200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024 via mobile

They never disappoint. Very good airport hotel that does the basics right, and very well. Good for travelers in transit looking for a comfortable and peaceful stay near the airport without spending too much. I have been a regular here whenever I have traveled via Kolkata and appreciate the attentive, responsive and courteous staff.

Date of stay: June 2024
Trip type: Travelled with family
Thank MadhurjyaK5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express Kolkata Airport, Owner at Holiday Inn Express Kolkata Airport, an IHG hotel, responded to this reviewResponded 11 June 2024

Dear MadhurjyaK5,

Thank you for your continued trust and loyalty to our hotel. We're delighted to hear that you consistently enjoy your stays with us and appreciate our reliable, good, and excellent service.

It is wonderful to know that you find our hotel to be a very good airport hotel that does the basics right and very well.
We aim to provide a comfortable and peaceful stay for travelers in transit, and your feedback reassures us that we are meeting that goal.

We are especially grateful for your kind words about our attentive, responsive, and courteous staff.
Providing exceptional service is a top priority for us, and we are thrilled to know that our team has consistently made your stays enjoyable.

Thank you for being a regular guest and for taking the time to share your experience.
We look forward to welcoming you back on your next visit to Kolkata.

Kind regards,

Raphael Rodrigues
General Manager
Tel: +91 33 68151200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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