Dear HRH-Siva,
Thank you for taking the time to share your feedback following your recent stay with us.
We appreciate your detailed comments and value your insights.
We are delighted to hear that you found our location convenient, especially its proximity to the airport.
We are also pleased that you enjoyed the spaciousness of your room and the comfort of the bedding.
Our guest comfort is our top priority, and we’re glad that these aspects met your expectations.
We sincerely apologize for the inconvenience you experienced regarding our check-in policy.
As you are aware we are not an airport hotel, we located close to the Airport.
While our standard check-in time is at 2 PM as mentioned in all booking portals, we understand that early arrivals can be challenging, especially for travelers arriving early in the morning. We are continuously reviewing our policies and will consider your feedback to improve flexibility for our guests.
Please be informed that you can also book short stays during the day from our hotel website instead of booking overnight if that suits your travel plan.
Regarding your experience with breakfast and early check-in, we regret the inconvenience caused.
We strive to accommodate our guests’ needs and ensure their stay is comfortable.
I am aware that your requests were acknowledged and actioned at very short time as they are empowered to take decisions.
It is through feedback like yours that we can continually enhance our services.
We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience in the future.
Thank you once again for your valuable feedback.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200