It’s a decent hotel . We stayed there for one night transit . If you want to be close by to International Airport then this is good choice . Staffs are friendly and co-operative .
We had an issue while dining which we complained. Very surprisingly in our next stay they did fixed it and also they asked us what is our comment please do give your feedback. Honestly food was testy.
I will highly recommend this hotel for 1/2 night (with or without family) .
Dear 258priyankap,
Thank you for choosing our hotel for your transit stay and for sharing your feedback. We're delighted to hear that you found our hotel to be a good choice for a quick transit to catch your flight and that our proximity to the Kolkata International Airport was convenient for you.
We appreciate your kind words about our friendly and cooperative staff. Providing excellent service is very important to us, and we're glad that our team made a positive impression on you.
We're sorry to hear about the issue you encountered while dining during your stay. However, we're pleased to know that we were able to address and fix the issue during your next stay. It's great to hear that you found the food tasty and that our team followed up to ensure your satisfaction.
Thank you for highly recommending our hotel for short or transit stays.
Your feedback is invaluable, and we look forward to welcoming you back in the future.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
Great place... Mr Sayan and fo team assist me very well .This is my first time in Holiday inn express hotel was traveling to Dubai for official trip ........... Reception to Fnb, everything is very good.Only.. 10 minutes from airport. .....
Dear Adventure06490854342,
Thank you for taking the time to share your wonderful experience with us on TripAdvisor.
We are thrilled to hear that your first stay at Holiday Inn Express Kolkata Airport was a pleasant one, especially during your official trip to Dubai.
Your kind words about our reception and F&B services are greatly appreciated.
I am particularly pleased to hear that Mr. Sayan from Sales and our front office team assisted you well.
They strive to ensure every guest feels welcomed and cared for, and your recognition means a lot to them.
We are also glad that you found our location convenient, being just 10 minutes from the airport, actually it takes lesser than 8 minutes.
Your feedback motivates us to continue providing excellent service and to make every stay as comfortable as possible.
Should you have any further suggestions or require assistance in the future, please feel free to reach out.
We look forward to welcoming you back to Holiday Inn Express Kolkata Airport.
Kind regards,
Raphael Rodrigues
Tel: +91 33 68151200
We had a transit stay at Hiex Kolkata Airport. Due to natural disasters we stuck at Kolkata and chosen to stay at Holiday Inn Express Kolkata airport. Ms. Atindrila Mukherjee is a very soft spoken girl. She is very cooperative and well known girl we had met. Thans a lot to the team.
Dear Mobile63353137380,
Thank you for sharing your experience with us on TripAdvisor.
We are pleased to hear that you chose to stay at Holiday Inn Express Kolkata Airport during your unexpected transit.
Your kind words about Ms. Atindrila Mukherjee are truly appreciated.
She takes great pride in providing excellent service, and we are delighted that she made a positive impression during your stay.
I will be sure to share your compliments with her and the rest of our team.
We understand that such circumstances can be challenging, and we are glad that we could provide you with a comfortable and supportive environment.
Your recognition of our team's efforts is a great encouragement for all of us.
Thank you once again for your feedback. We look forward to welcoming you back under more pleasant circumstances.
Kind regards,
Raphael Rodrigues
Tel: +91 33 68151200
Good reception, neat and clean rooms.
Very close to Kolkata airport. Local market is closed by.
Morning breakfast is upto the mark with verity of continuation foods. Restaurant is having facility of bar with nice food within the premises.
Dear Curious53476377336,
Thank you for taking the time to share your positive experience with us on TripAdvisor.
We are delighted to hear that you enjoyed your stay at Holiday Inn Express Kolkata Airport.
Your compliments about our reception, neat and clean rooms, convenient location close to the airport and local market are greatly appreciated.
We strive to provide a comfortable and hassle-free experience for our guests, and your feedback reaffirms our efforts.
We are also pleased that you enjoyed the variety of continental foods offered at our morning breakfast.
Happy to know you found our restaurant and bar facilities to your liking. You will be glad to know our Restarant and ABr is open and serving 24/7.
Our team works hard to ensure that our guests have a pleasant dining experience, and your recognition is truly encouraging.
Thank you once again for your kind words. We look forward to welcoming you back to our hotel in the near future.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
The pros
Location is good. Very close to Airport.
Room is spacious and well laid out.
Comfortable bedding
The Cons
This hotel does not operate as an Airport hotel.
They maintain the check in at 2pm. If that is the case one who is landing early might as well book a city hotel at a similar rate.
I Indicated in my booking that I will be arriving at 7am and checking out at 5pm the same day. The Hotel staff replied and said that there will be a waiting time of 60 to 90mins.
Since breakfast was Inclusive, I asked the staff if I can have breakfast on my arrival day as I am leaving in the evening. And she replied that it will be chargeable. Then she wanted to charge me an early check in fee.
When I showed her my communication with the hotel staff.. she graciously allowed me to have breakfast (the menu never changes by the way).
The Reception is being staffed by a junior who is clearly not empowered and has to make a call to her supervisor for every thing.
Definitely not an IHG standard hotel.
Dear HRH-Siva,
Thank you for taking the time to share your feedback following your recent stay with us.
We appreciate your detailed comments and value your insights.
We are delighted to hear that you found our location convenient, especially its proximity to the airport.
We are also pleased that you enjoyed the spaciousness of your room and the comfort of the bedding.
Our guest comfort is our top priority, and we’re glad that these aspects met your expectations.
We sincerely apologize for the inconvenience you experienced regarding our check-in policy.
As you are aware we are not an airport hotel, we located close to the Airport.
While our standard check-in time is at 2 PM as mentioned in all booking portals, we understand that early arrivals can be challenging, especially for travelers arriving early in the morning. We are continuously reviewing our policies and will consider your feedback to improve flexibility for our guests.
Please be informed that you can also book short stays during the day from our hotel website instead of booking overnight if that suits your travel plan.
Regarding your experience with breakfast and early check-in, we regret the inconvenience caused.
We strive to accommodate our guests’ needs and ensure their stay is comfortable.
I am aware that your requests were acknowledged and actioned at very short time as they are empowered to take decisions.
It is through feedback like yours that we can continually enhance our services.
We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience in the future.
Thank you once again for your valuable feedback.
Kind regards,
Raphael Rodrigues
General Manager
Tel: +91 33 68151200
