Name: Stay on August 2024
Item: The Westin Kolkata Rajarhat
Rating: 5
Author: Marina C

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All reviews seasonal tastes eco park special thanks live counter special mention thank you so much buffet spread amazing hospitality excellent service wonderful experience his team f b great ambience mouth watering keep up the good work taking care will visit again

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Sid-shilpa

Noida

2920

Reviewed 3 August 2024 via mobile

Bad experience at the hotel check in reception

I want to share with all of you, my recent experience with hotel, Westin Kolkata. I checked in at 9 AM after a long flight. Mr Abhi at the reception was quite rude and and I had to tell him that being at a hospitality industry, you should at least smile and talk nicely to the guests. On me saying this, he had no remorse, and in fact, he again made a face and turned away. This is to share with all the travellers, how the receptionist at hotel Westin Kolkata behave. I think they need to be taught how to talk to guests, how to behave in a hospitality industry. I was treated as if they were doing a favour to me by providing me a room. I have travelled across the world and not dealt with treatment like this before.

Room tip: Expect rude reception

Date of stay: August 2024

Ask Sid-shilpa about The Westin Kolkata Rajarhat

1 Thank Sid-shilpa

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear iId-Shilpa,

Thank you for taking the time to share your feedback regarding your recent stay at The Westin Kolkata. We deeply regret to hear about your experience at our reception and sincerely apologize for the incident you encountered.

We strive to provide our guests with the highest level of hospitality, and it is disheartening to learn that we fell short in your case. Please be assured that your comments have been taken seriously.

We understand the importance of a warm and welcoming check-in experience, especially after a long flight, and we apologize for any inconvenience this may have caused. Your feedback is invaluable in helping us improve our services, and we are committed to making necessary changes.

We hope you will give us another opportunity to restore your faith in The Westin Kolkata. Should you decide to stay with us again, please feel free to reach out to me directly, and I will personally ensure that your stay is seamless and enjoyable.

Thank you once again for your feedback.

Regards,
Harish Kumar
Roosm Division Manager

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Akash D

Dubai, United Arab Emirates

137

Reviewed 2 August 2024

Solo Stay At Westin Kolkata

Being a Bonvoy Hotel, Westin Kolkata does not match the standard. Check in was smooth and good, however no explanation being a Gold Elite member if the room was upgraded or not and do I have Club Lounge access or not. AC was not working and had to call 4 times maintenance team to rectify AC. Booking shows was upgraded to suite on Bonvoy app, however hotel made a check in to normal room. Only staffs to thank are Ankur from Concierge who sound very confident in his job and Check Pranab Banerjee was an amazing personality. He took care for me for dining. Front office is bit annoying. If a payment is done by cash, they never do have change to return and keep say we will adjust/return at check out. Upon check out the cashier pretends nothing to pay out. This is something very strange in this hotel. Laundry service is very quick.

Room tip: Dont recommend this hotel for Bonvoy members as they dont do upgrade and service quality of front desk is very poor

Date of stay: July 2024

Ask Akash D about The Westin Kolkata Rajarhat

Thank Akash D

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for taking the time to provide your detailed feedback regarding your recent stay at The Westin Kolkata. We sincerely apologize for the aspects of your stay that did not meet your expectations and for any inconvenience you experienced.

I am thankful for you to take the time and speak to me regarding your stay. Your feedback is invaluable to us as it helps us improve our services and ensure a better experience for our guests. I hope you will give us another opportunity to exceed your expectations on your next visit. Please feel free to contact me directly if you plan to stay with us again, and I will personally ensure that your stay is exceptional.

Regards,
Harish Kumar
Rooms Division Manager

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O K

1418

Reviewed 31 July 2024

Amazing experience

One of the best experiences I had. The hospitality and welcome was great. The room was absolutely stunning, beautifully decorated. Restaurant exp was fab. Chef’s recommendations were great. Watching the city life from the top enjoying a beautiful drink , was an amazing experience. Highly recommended and surely going back again.

Date of stay: October 2023

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Thank O K

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you so much for your glowing review of The Westin Kolkata! We are thrilled to hear that you had an amazing experience during your stay with us.

It is wonderful to know that you enjoyed our hospitality and warm welcome. We take great pride in our beautifully decorated rooms and are delighted that you found your accommodation stunning.

We are also pleased that you had a fantastic dining experience and that the chef’s recommendations met your expectations. Watching the city life from the top with a beautiful drink indeed makes for a memorable experience, and we are glad you enjoyed it.

Your recommendation means a lot to us, and we are excited to welcome you back for another exceptional stay in the future.

Warm regards,
Harish Kumar
Rooms Division Manager

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i_ranajit_i

7

Reviewed 27 July 2024

Amazing experience at Westin!

Nice hospitality and proximity of the location to airport is a boon. Courteous staff and great quality food especially the fishes and poochka.. Bonvoy members gets access to a cozy lounge to unwind in evenings. Rooms and views are good facing the ecopark..
overall a great experience.. keep it up!

Date of stay: July 2024

Ask i_ranajit_i about The Westin Kolkata Rajarhat

Thank i_ranajit_i

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for sharing your wonderful experience at The Westin Kolkata! We are delighted to hear that you enjoyed our hospitality, the convenient location near the airport, and the courteousness of our staff.

It’s great to know that you appreciated the quality of our food, especially the dishes you savored. We are also pleased that you found our Westin Club for Elite Bonvoy members a place to unwind in the evenings.

The views facing Eco Park are indeed a highlight, and we are glad you enjoyed your room and the overall ambiance. Your positive feedback is highly encouraging, and we will strive to maintain and exceed the standards you have come to expect from us.

We look forward to welcoming you back for another great experience.

Warm regards,
Harish Kumar
Rooms Division Manager

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Kallazhi

India

16

Reviewed 27 July 2024 via mobile

Excellent housekeeping and rest everything is disappointing and not up to the Marriott standards

Very poorly managed hotel under the umbrella of marriott and Westin whole as a brand .I had multiple unpleasant experiences at this property due to lack of knowledge from staff as well as "not willing to learn and help attitude ".What I overall feel is this property needs a strong leader to guide and upskill the entire team members ,which is lacking and you can understand and feel it ,if you stay at this property or walk around for a bit or try to avail any of their services . Most of their staff members will nod their head for everything and ignore your small requests and also come up with excuses that you will not hear in any other Westin hotels in india. I have communicated all incidents to the loyalty manager so not intending to list all those one by one .

However I would like to sincerely thank Mr .Surojit and team from housekeeping for keeping my room always immaculate clean also Mr Protik Bhowmick and Ms .Pritha chakroborty for mounting up all their efforts and kindness to make up for this hotel mess created during my two days stay .

Room tip: If you have stayed at the Westin in the past ,don't expect the same experiences at this property .

Date of stay: July 2024

Ask Kallazhi about The Westin Kolkata Rajarhat

Thank Kallazhi

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for taking the time to share your feedback regarding your recent stay at The Westin Kolkata. We deeply regret to hear about your unpleasant experiences and apologize for any inconvenience caused.

We are, however, delighted to hear that Mr. Surojit and the housekeeping team, as well as Mr. Protik Bhowmick and Ms. Pritha Chakraborty, made a positive impact on your stay. We will certainly pass on your appreciation to them for their efforts and kindness.

Your experience does not reflect the high standards we aim to uphold as part of the Marriott and Westin brands, and we are committed to making the necessary improvements. We hope you will give us another opportunity to provide you with the exceptional service you deserve.

Thank you once again for your feedback.

Warm Regards,
Harish Kumar
Rooms Division Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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