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Vivanta Dwarka
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All reviewsairport viewclose to the airportmetro stationswimming poolcoffee shopawesome experiencegreat propertyin room diningdelhi airportcomfortable stayfront officebreakfast and dinnerf bwonderful stayspecial thanksrooms are nicelaundry service
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767 - 772 of 871 reviews
Reviewed 15 June 2015

If you hear that the rooms have airport view it may confuse you that it is next to the airport... This is true and false both... The aerial distance to the airport is very less and you can actually see the airport from one side of the hotel. Though during peak hours it will take you somewhere between 20-40min. And during off-peak hours it would take 10-15 min. Being started in April 2015 the property is neat and clean and maintained well. I had a room on one of the floors where only one lift was functional. The instructions available on that floor was confusing too. I kept searching for the lift for good 10 min before I figured it out. I have been there for whole day business meetings. And saw the meeting rooms and board rooms available are well equipped too.

Food:
I had breakfast at the Cafe at the ground floor and was included in the package I had taken in the hotel. The breakfast had a good spread and good taste too. The lunch was arranged next to the meeting rooms and so I could not have the experience of the Lunch spread. The food arranged for me and all other participants was Average. The food didn't feel like having the "Taj" aura.

Service: Taj group is well known for its service for the customer. I've also experienced the same in this trip to the newly opened hotel. I checked in at midnight and yet got to meet the ever enthusiastic, helpful and polite front desk. The front desk staff, restaurant staff and other key staff were courteous, polite and helpful. I, however, has a very good experience in other Taj properties (including Vivanta category in other cities) where every staff including, housekeeping, cleaners, back office staff etc. all are very courteous. Taj is also known to keep track of the choices guests make and ensure a service accustomed to the guests choice. I am assuming at this point in time that this practice will be implemented in this property too.

  • Stayed: June 2015, travelled on business
    • Location
    • Rooms
    • Service
Thank shankar_mridha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil M, General Manager at Vivanta Dwarka, responded to this reviewResponded 29 September 2015

Dear Guest,

Greetings from Vivanta by Taj Dwarka!!

Thank you for taking the time to complete our survey and feedback regarding your recent experience at the Vivanta by Taj Dwarka. We are glad to know that you carry pleasant memories of your experience with us. Your feedback is deeply appreciated & will be shared with our entire team.

Please be assured that the pointers given by you is being looked into and corrective / improvement actions shall be taken.

We look forward to welcoming you back to our hotel.

Warm Regards,

Anil Malhotra
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2015

Stayed 3 nights at the hotel. The service was up to the mark and the hotel staff made sure they accommodated all requests. Quality of construction is a bit of a question mark considering we could see that the plaster was falling apart from walls. There were only 2 elevators and they were painfully slow.

Other than that, we had a pleasant stay.

Room Tip: Choose a room with a view of the AIrport - Higher Floor
  • Stayed: June 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank travellerajat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil M, General Manager at Vivanta Dwarka, responded to this reviewResponded 29 September 2015

Dear Guest,

Greetings!

Thank you for taking the time to complete our survey and feedback regarding your recent experience at the Vivanta by Taj Dwarka. We are glad to know that you carry pleasant memories of your experience with us. Please be assured that the feedback given by you is being looked into and corrective action has been taken. I would request you to treat this as one-off aberration and not a true reflection of the services of our hotel. We value your patronage and look forward to hosting you and aspire to exceed the expectation that is reflective of the Taj philosophy and culture.

We value your patronage and look forward to hosting your stay once again and aspire to exceed all expectations.

Best Regards

Anil Malhotra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2015

Stayed here one night as a guest at a conference.

The property has poor lighting at the exterior, and hardly any signages for a easy location.
Though it is new however honestly lacks the comparison to other TAJ hotels.
> Rooms are nice.
> Service is good.
> No dental kits are provided even after requesting it from Reception.
> WiFi is free however just for a limited plan and it gets paid afterwards.
> The speed within the standard plan is too slow to
> Carry you own swimming costume as the management there is not even going to arrange one for you if you require it.

Stayed: June 2015
Thank SuNnEy4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil M, General Manager at Vivanta Dwarka, responded to this reviewResponded 29 September 2015

Dear Guest,

Greetings!

Thank you for feedback with your experience with Vivanta by Taj, Dwarka.

Please allow me to apologize for the inconvenience you faced and the inferring disappointment. The matter has been taken up strongly with the concerned department head.

Please be assured that the feedback given by you is being looked into and corrective action has been taken. Bathroom amenities such as the Dental Kit are normally provided on request as per the Vivanta brand standard however we have made a note of your request and the same shall be pre placed in your room on your next visit.

I would request you to treat this as one-off aberration and not a true reflection of the services of our hotel. We value your patronage and look forward to hosting you and aspire to exceed the expectation that is reflective of the Taj philosophy and culture.

Assuring you of our best services at all times

Best Regards

Anil Malhotra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2015

The Taj Dwarka belongs to the Vivanta catagory; the business class Taj hotel. It is the newest addition to the Taj group in Delhi. Although they advertise it as an airport hotel, it is not quite at the Delhi airport. At peak hours, it is about 20 to 30 minutes drive, and at off peak times, it lakes 10 minutes.

The hotel has just opened, and it was not fully functional. Their Indian cuisine restaurant 'Indus Express' was yet to open when we stayed there in May first week. But the Creo, their multi cuisine restaurant was fully operational, and busy at mealtimes. The Buffet breakfast and dinner are up to the expected Taj standards. There is a live pasta counter with good authentic Italian food. But the Japanese Teppanyaki show kitchen is outstanding. You sit at the cooking counter and the Japanese chef helps you to select your meal, which he prepares in front of you, while chatting with you, explaining what he is doing. The experience is worth the visit.

The rooms are of the usual Taj standard- clean, bright, well turned. The bathroom is large. There is a large flat screen TV, free wifi for 3 instruments, a mini bar, a tea & coffee service, and an electronic safe. The room keys double as pass keys to the lifts (elevators for the Americans). There is a larger than usual swimming pool. A sauna and steam facility is next to the pool. The spa- Taj's signature Jiva- is one of the best I have seen. It is huge, and the facilities are state of the art.

Another interesting feature of the hotel is an art gallery. Apparently, it is available for exhibitions. When we stayed at Taj Dwarka, there was a ceramic exhibition. Its a nice way to see something new while you stay.

I am partial to the Taj group of hotels. And if you want to work in Gurgaon area of Delhi, or need to be near the airport, this newest Taj is the best bet.

  • Stayed: May 2015, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Aney60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil M, General Manager at Vivanta Dwarka, responded to this reviewResponded 29 September 2015

Dear Guest,

Greetings!

Thank you for taking the time to complete our survey and feedback regarding your recent experience at the Vivanta by Taj Dwarka. We are glad to know that you carry pleasant memories of your experience with us. Your feedback is deeply appreciated & will be shared with our entire team. We thank you for the kind words that have been extended towards our ceramic gallery called TERRAFORMA and are happy to share with you that the venue is set for its next collection. Do connect with the hotel team to know the new dates.

We value your patronage and look forward to hosting your stay once again and aspire to exceed all expectations.

Best Regards

Anil Malhotra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2015

While the service is excellent, one really wonders at the crazy layout. The pool, is just next to the drive way - I mean, come on! The way to the rooms is through weird passages with doors that serve no purpose! Seriously defeats the imagination.

  • Stayed: June 2015, travelled on business
    • Location
    • Rooms
    • Service
Thank jalebibai2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anil M, General Manager at Vivanta Dwarka, responded to this reviewResponded 10 June 2015

Dear Guest,

Greetings!

Thank you for taking the time for the feedback regarding your recent experience at the Vivanta by Taj Dwarka. Your feedback is deeply appreciated & will be shared with our entire team.

I have also shared your feedback with my design & projects team.

We value your patronage and look forward to hosting your stay once again and aspire to exceed all expectations.

Regards,
Anil Malhotra
General Manager - Vivanta by Taj Dwarka

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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