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Reviewed 4 weeks ago

This is my second stay at the hotel (5 nights this time), ideally located as my local office is just around the corner. Great rate on a Horizon Club room (worth the extra if you lack status, and I rarely stay with Shangri-La so I'm at cardboard level).

Excellent service here, by both international and local standards. Particular praise for the Club Lounge staff and the Duty Manager Aditya.

Entertained some clients at both the Level 1 Buffet restaurant and the Italian restaurant on the Ground Floor. The Italian was surprisingly good - being married to an Italian I rarely eat at "Italian" restaurants but this was so good I took a separate group there later in the week.

The pool is a real bonus (though too cold to use on this stay). Cleanliness also excellent.

Highly recommended, by go-to hotel in New Delhi.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank ScottH1466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 4 weeks ago

Dear ScottH1466,
Thank you for choosing and recommending Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality and service provided. Your encouraging comments have been shared with the entire team and we look forward to welcoming you back.
Best regards
General Manager

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Reviewed 4 weeks ago via mobile

Came for a business meet and was warmly welcomed by Ritika at reception ,she was kind and corteous enough to spend time showing hotel, restaurant and spa. Got a wonderful massage for my tired body and soul got rejuvenated.

Interior of the hotel is gorgeous and exemplary. I would definitely come back and once again thanks from the bottom of my heart for the staffs for the extreme care and hospitality they have shown for the time i have been there.

Date of stay: February 2019
Trip type: Travelled on business
Thank Alexpolins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 4 weeks ago

Dear Alexpolins,
Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality and service provided. Your encouraging comments have been shared with the entire team and we look forward to welcoming you back to Shangri-La on your future trips to New Delhi.
Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We wanted to rest and relax at the end of a 3 week trip to India which included visits to 2 tiger parks so decided to stay here for 3 nights before flying back to the UK. Beautiful spacious reception area with a fabulous fresh flower centre piece greeted us on arrival. A very comfortable room with views over the city was serviced every day. We had upgraded to the Club Horizon which was on the 19th floor and again had great views and in the evenings had drinks and a lovely buffet there - well worth the extra. The breakfast restaurant was amazing serving an Indian breakfast, South East Asian breakfast as well as a European one and also ice-cream! The staff were ‘top notch’ so polite and courteous and seeing to your every need. Would return here again without hesitation.

Room tip: Upgrade to Club Horizon
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank shedav_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 4 weeks ago

Dear shedav_13,
Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a pleasant stay and enjoyed the hospitality and service provided. Your encouraging comments have been shared with the entire team and we look forward to welcoming you back to Shangri-La on your future trips to New Delhi.
Best regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Good service
Good staff
Rooms are nice.
Convenient transportation from the airport to the hotel.they provide instant room service snd thr view from the room is quite nice.friendly environment. Recommemd it. The Front office staffs are excellent and professional . Kuku who checked us in was very efficient and Saurabh Seth from Concierge Desk was extremely helpful. Both of them were very professional in there job.

Date of stay: February 2019
Trip type: Travelled on business
Thank Balacox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 4 weeks ago

Dear Balacox,
Thank you for choosing Shangri-La's - Eros Hotel, New Delhi as your preferred hotel and sharing your detailed feedback with us.
We are happy to know that you liked the responsiveness of the staff, found your room comfortable, enjoyed the instant room service.
My colleagues and I look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi for many more trips to come.
Best regards
General Manager

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Reviewed 4 weeks ago via mobile

Good services and very convenient. The check in was very smooth Ms Kuku from Guest Relations help us very promptly. We like the ambience and the staff are very friendly and very generous. The best was the check in we didn't have to wait the moment we entered the hotel Kuku directly escorted to the desk and quickly checked us in and showed us the room and explain all the facilities in the room which was amazing. Will definitely be back. Mr Saurabh was also very helpful from concierge he help us with the s card. Thank you kuku and Saurabh.

Date of stay: February 2019
Trip type: Travelled on business
Thank WeiDool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this reviewResponded 4 weeks ago

Dear WeiDool,
Thank you for your warm and wonderful words of appreciation.
We are pleased to know that you had a comfortable experience staying at Shangri-La's - Eros Hotel, New Delhi and liked our hospitality and services. Your generous comments have been shared with the entire team .
Best regards
General Manager

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