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Reviewed 26 June 2017 via mobile

We (2 kids and 2 adults) stayed at the Leela Palace Hotel for 1 night. We booked a Royal Parlor Club room through the AMEX Fine Hotel and Resorts Program. The FHR programs adds a 100 dollar dinner credit at Jamavar (but we were told we could use the credit at Megu as well) on top of the free breakfast at their all day dining restaurant, Qube and access to the Royal Club lounge which has a perpetual feast of amazing food. The FHR booking also included round trip pickup and drop off to the airport.
The visit started with an amazing pickup service at the airport. There was a representative waiting in the luggage pickup area and he escorted us to the waiting BMW X5. The checkin process at the hotel was amazing - flower garlands for all of us. We were given an upgraded room which was very spacious and beautiful. There was a separate luggage room which was great because we were on an international trip with large suitcases. The hotel is new so everything feels very new and fresh - daily changes of flowers doesn't hurt!! The hotel is in a very nice part of the city so we had easy access to shopping and various sites around the city. The Club is amazing and I would highly recommend booking a club level room. There is a perpetual feast with very tasty and plentiful finger food. Premium alcoholic drinks free in the evenings which is nice since we had been traveling for about 2 weeks without food access. The food and service at both the Qube and Jamavar were exceptional. We had a late night flight so the hotel was amazingly nice and let us check out late - we already had a 4 pm checkout because of the FHR program and they extended it to much later. The hotel arranged for a drop off at the airport in an X5 again.
Overall we had an amazing stay at the Leela Palace. My son who is 8 actually joked that they had taken a "Palace" to an entirely new level. The service was amazing from the point of pickup and drop off and I honestly don't know what else they could have done to make the stay any better and enjoyable. Thanks Leela Staff!!! We will be back.

Stayed: June 2017, travelled with family
Thank Amit V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 5 July 2017

Thank you and your family most sincerely for your heartening review of The Leela Palace New Delhi. We are honoured to receive such kind words of praise for our beautiful hotel especially the Royal Club that certainly adds another dimension to ‘exclusive luxury’ for our patrons.

The centralized location of the palace in the prestigious Diplomatic Enclave let our guests explore the vibrant city conveniently and I am glad it added to the success of your trip. It is a pleasure to read that every aspect of your stay from transfers in our BMW fleet to warm reception on arrival, comfortable stay in our stately accommodations met with your expectations along with dining experiences at The Qube and Jamavar.

The palace is known for its thoughtful and personalized services and my team is happy to learn that they were able to delight you and your family especially our youngest patrons. Your and young master’s kind words of reassurance encourage us to keep striving for the best.We most eagerly look forward to welcoming you all back to ‘your palace’ in Delhi soon again.

With warmest regards,

Louis Sailer,

General Manager

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Reviewed 26 June 2017

I stayed here with my family in early June for a few nights. This was my second stay and we booked two rooms. The hotel brings back the splendor of India's past, with beautiful flower arrangements, sweet scents, and extraordinary, personalized service. Everything from check-in, concierge, fitness room, breakfast buffet, and the BMW car service was a first-class experience. The location of the hotel in the Diplomatic Enclave is also a big plus, allowing for a quiet respite from the usual hustle and bustle of lovely New Delhi. A big thanks to Narender Pandit and the concierge desk, as well as the front desk team, for making this stay as smooth as possible.

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank DallasTraveler2348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 5 July 2017

A heartfelt thank to you and your family for your continued patronage of The Leela Palace New Delhi and taking the time to share such a wonderful review of your recent stay with us.

My young team is thrilled to know that with their warm services they were able to weave the Leela charm into your stay. Each member at the palatial hotel works tirelessly to ensure our guests receive personalized services we are known for. Your kind words of praise for my staff especially Narender are thus much appreciated.

Our palace is your home in New Delhi and we all look forward to welcoming you with your family soon again.

With kindest regards,

Louis Sailer,

General Manager

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Reviewed 21 June 2017 via mobile

Stayed at the hotel for 3 days but like it so much that decided to stay another night. Great service and very clean room. Any good hotel with this kinda star ratting can provide.
Jasdeep Singh is the person because who this place is my permanent stop now when I travel to Delhi. He greats you in way that you hit off right away and felt like I know him from a very long time...... Leela Palace have people like Jasdeep Singh working who are so focused on the guest that they can never have a bad moment...

Stayed: February 2017, travelled with friends
Thank Robinsingh87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 23 June 2017

We much appreciate you and your friends for sharing such a heartening review of your recent stay at The Leela Palace New Delhi. My staff and especially Jasdeep is thrilled to learn that while our luxurious facilities added to the success of your stay, it was their genuinely warm services that scored high on your expectations, earning us your regarded patronage and loyalty.

Team Leela is grateful to you for your kind words and looks forward to many more opportunities of welcoming you all back to ‘your palace’ in New Delhi.

With warmest regards,

Louis Sailer,

General Manager

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Reviewed 21 June 2017 via mobile

Pleasant experience with staying in the leela palace . All the facilities were awesome. Food was yummyy and off course service was also good. Pool area was good, Room service was good. All n all it's a good place to stay with family.

Stayed: June 2017, travelled with family
Thank Deepak J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 23 June 2017

Thank you and your family for a warm endorsement of The Leela Palace New Delhi and for being our guests.

It is a pleasure to read that your stay at the palace met with your expectations and that our luxurious facilities, exceptional food and beverage offerings complimented by par excellence services added to the success of your trip.

We hope to remain your preferential palatial hotel in New Delhi and look forward to many more opportunities of welcoming you all back soon again.

With best regards,

Louis Sailer,

General Manager


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Reviewed 19 June 2017 via mobile

its terrific experience of visiting the leela good service, excellent food, good eminity, very much supportive staff with good knowledge, good connectivity, interior is awesome, I recommend to all for terrific experience

Stayed: February 2017, travelled solo
Thank hiteshsimaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 23 June 2017

Your kind endorsement and generous recommendations of The Leela Palace New Delhi are greatly appreciated.

I am happy that the special décor and palatial ambience of our hotel was liked by you in addition to our luxurious facilities and handpicked amenities that ensure an indulgent stay experience to our patrons.

It is a pleasure to know that our tireless staff services have been appreciated and we hope to have many more opportunities of welcoming you back again and aim for that final star from you.

With best regards,

Louis Sailer,

General Manager

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