We had a very unlucky experience with this company and I did not like the way they dealt with it initially. A passenger had a panic attack and we had to make an emergency landing. When I asked if I could get on another plane, they told me everything was full. They initially took no responsibility at all. A couple of guys had been waiting almost 3 hours and I think they realized they needed to charter another plane for us and them. We spent 90 minutes at the airport just waiting for our first flight, with little to no information on departure.
The other issue is that we were forced to pay the airport tax twice. This was an issue with the airport staff not the company, however they did not offer to cover these costs, which I thought was another flaw since it is their responsibility.
That being said, we had a wonderful pilot who speaks English extremely well, and even showed us some of the more obscure geoglyphs.
If I could do the nazca lines again, I would have chosen a different company.
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