We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Yoseph M
Santiago, Chile

We had a nice stay

4.0 of 5 bubblesReviewed 20 Jan 2023
They should wash their towels better. all the towels smell bad. And to keep on the standards they also should provide potable water one a day not only on the day of the arrival. I enjoyed the welcome drink. It was a nice gesture.
Date of stay: January 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
  • Priceline
  • eDreams
  • Vio.com
2.5 km from MDS Hotel Concepción
Free Wifi
Free parking
  • Agoda.com
3.2 km from MDS Hotel Concepción
Free Wifi
Restaurant
Terramar
  • Vio.com
6.6 km from MDS Hotel Concepción
Free Wifi
Restaurant
    2.9 km from MDS Hotel Concepción
    Free Wifi
    Airport transportation
    • Agoda.com
    4.7 km from MDS Hotel Concepción
    Free Wifi
    Free parking
      4.7 km from MDS Hotel Concepción
        7.9 km from MDS Hotel Concepción
        Free Wifi
        Free parking
        La Casa del Viento
        • Priceline
        8.2 km from MDS Hotel Concepción
        • Hotels.com
        • Expedia.com
          $192
        • Priceline
        1.8 km from MDS Hotel Concepción
        Free Wifi
        Free parking
        View more hotels in Talcahuano
        Reviews (1,205)
        Filter reviews
        1,205 results
        Traveller rating
        669
        361
        118
        34
        23
        Traveller type
        Time of year
        LanguageAll languages
        More languages
        Traveller rating
        669
        361
        118
        34
        23
        See what travellers are saying:
        Selected filters
        Filter
        Updating list...
        1 - 6 of 1,205 reviews
        Reviewed 18 February 2020 via mobile

        We have visited this nice hotel several times over the past years, since before it was renamed from Sonesta, and it was always a nice, great and welcoming stay. Unfortunately there seems to be a new receptionist named Collette, or similar, who did not show the usually experienced welcoming and kindness when we came back last week, i.e. basically she seems to be missing basic social skills when treating guests, e.g. there seems to be a new rule, that all guests have to present their IDs, which is not common in Chile, and although she was asked why, she replied more or less in a nearly angry and nerved tone, that these are the rules, and when we pointed out that in none of our previous stays, this was requested, she said that it was a new rule, so we asked that she please speaks with the person, that we spoke previously for reservation to check on that item, so she called and did not get response, but later during the checkin she stated simply, that that person said it is like she exposed, without really having checked it. For example in Chile it is not mandatory to have IDs for children, so although the change could be reasonable, it creates complications for some guests, and if a receptionist does not transmit the necessary empathy and politeness, you are basically shadowing the most important part of the welcome experience, of a apart from that great hotel with great breakfast, extremely friendly and willing other supporting staff, e.g. in the spa an pool area, or the maintenance guy who fixed the sauna, the bar man, service staff during the breakfast. Basically, it is weird to be literally confronted by someone who is not representing the spirit and culture of the hotel at the reception, and to us it looked like as if this person is just like that, and even some trainings would not help her improve her soft skills, so we would recommend the managenent to assign her tasks, that are not related to guest/custumer contact: There are ways to handle situations without showing or expressing a cold and unwelcoming atmosphere, you know we felt as if this receptionist had personal issies in handling guests with questions and doubts.

        Date of stay: February 2020
        Trip type: Travelled with family
        Thank 309tatat
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        CCenteno1, Experiencia Clientes at MDS Hotel Concepcion, responded to this reviewResponded 20 February 2020

        Dear Guest,

        First of all I would like to thank you for taking the time to write your review about the visit to our hotel on TripAdvisor.

        I'm beyond glad that you enjoyed the staff, our spa and pool and breakfast! On the other hand I carefully read your review and I'd like to express my apologies about the negative experience that you had with one of our rececpcionist. I will personally continue to monitor the situation closely and check with our recepcionist about this particular situation. We aim nothing more than give our guests the best experience.

        I would like to inform you that as in many other hotels in Chile, at MDS Hotel it is mandatory as a rule to ask our guests for their ID which is only for the security purposes of them.

        We really appreciate your feedback and we hope that your next stay at MDS Hotel Concepción will be pleasent.

        Kind regards.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 23 November 2019

        Good hotel to stay for business. Excellent food. Lovely spa and gym. Rooms are clean and comfy with all the amenities you might need. The only issue you might have is if you don't speak really good Spanish. Mine is basic and i did struggle.

        Date of stay: November 2019
        • Trip type: Travelled on business
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with this hotel
        Thank jfirth325256
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        CCenteno1, Experiencia Clientes at MDS Hotel Concepcion, responded to this reviewResponded 23 November 2019

        Dear Mrs. Firth
        We would like to thank you for choosing us as your hotel in Concepcion city and for your time given on sharing your experience with us. We're glad to know that we have overcome your expectations and that your stay was memorable. We are sorry you had inconveniences with the use of your language, we are daily working on that based on our guests feedback to offer a service that satifies fully those who prefer us. We hope to welcome you back soon.

        Best regards.
        Corina Centeno G.
        Guest Experience Coordinator

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 17 May 2019 via mobile

        I stay here one week for businness. Nice hotel. Room is large and clean. Wifi works well and the breakfast buffet offers good choice. Staff is friendly. Big garage. In the lobby there is the entrance of casino.

        Date of stay: May 2019
        Trip type: Travelled on business
        Thank Grifone77
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        PilarVarelaL, Gerente at MDS Hotel Concepcion, responded to this reviewResponded 4 June 2019

        Dear Mr. Grifone,

        Thank you for taking your time for filling out our experience survey. Thank you again for your comments. We have being daily working with all the employees for creating an excepcional experience for our guests.
        Mr.Grifone , it is a pleasure having you as one of our most valued guests and we hope we will have you soon in our hotel.

        Cordialy Yours,

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 13 November 2018

        Hotel is realy good, however location is an issue.There should be a transfer to the Shopping mall. Rest is really good.The man who was at the reception was super kind. Unfo I do not remember his name. But when I told him my flight next day, after check out was super late. He gave me the chance to had a shower at the sauna in hotel. That makes difference.

        Date of stay: November 2018
        • Trip type: Travelled on business
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with this hotel
        Thank Cleber M
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        PilarVarelaL, Gerente at MDS Hotel Concepcion, responded to this reviewResponded 13 November 2018

        Dear Mr. Cleber

        We thank you for the time taken to give us your feedback through this important travel community.
        For us it is very important your satisfaction and motivates us to know that your experience met its expectations.

        We hope you will visit us soon

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        Reviewed 28 October 2018

        Although rocky at the beginning, the management team in this place was outstanding. RESTAURANT:The chef does an outstanding job (venison, duck, lamb, etc), all of them were incredible. In regards to the wait staff, Phillip does an excellent job, not only with the food, but also with the wine suggestions.SPA:Thank you for keeping the same layout as similar hotels in the US (Marriott, Hilton, etc.) Having the steam and sauna separate, and in the locker room, is one of the things I enjoyed the most. Please keep it this way!!! definitely an asset!! Myself, and my sales team, truly enjoy this feature in this hotel!!!In addition, the excellent customer service provided by Angelica (the masseuse) was invaluable.Although, was my first time in this Sonesta, I am looking forward to returning very soon.

        Date of stay: October 2018
        • Trip type: Travelled on business
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
          • Service
        Review collected in partnership with this hotel
        Thank DallasBenA
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        PilarVarelaL, General Manager at MDS Hotel Concepcion, responded to this reviewResponded 7 November 2018

        Mr Acosta, again we appreciate your comments which truly motivate us as a team to improve our service, we look forward to give the best of us when you return and also to other guests who might enjoy our hotel as you did.
        Hope to see you soon

        Best regards.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of TripAdvisor LLC
        View more reviews