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Dmytra
Sao Paulo, SP

Reliable and efficient - except for a poor internet

4.0 of 5 bubblesReviewed 18 Jul 2016
What I expect from an Ibis hotel is specially a nice room, fine bed, clean bathroom, good a/c. The four were there. On the details, the internet was lousy which was really a problem, because affected my work possibilities; the TV in the room was also lousy, and wasn't working properly, but for me that wasn't really a problem. The staff was friendly, and some areas of the hotel were under constructions (as in July,'16, but that too wasn't a problem, because they made the areas of the neighboring Novotel available (including a great breakfast).
Date of stay: July 2016
Room Tip: The view to the west side is better (to the east, you can only see the building of the adjacent...
Trip type: Travelled on business
5.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabiano F, Manager at Ibis Campo Grande, responded to this review
Responded 23 Aug 2016
Thank you for us dedicated your time to write us following their stay at ibis Campo Grande . We regret that the provision of service has not been up to your expectations

The Ibis hotels always want to provide the best service quality in their stays, by consequent , your opinion is important to us.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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4 - 9 of 922 reviews
Reviewed 18 July 2016

In a state of repair so the value should reflect this. Too high!
Should have stated this when booking because I would have stayed in the Novatel.
The Room itself was a bit tired looking.
None of your hotels know about online Check-in so I won't bother anymore!

Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Steve R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabiano F, Manager at Ibis Campo Grande, responded to this reviewResponded 23 August 2016

Thank you for taking the time to write us about your stay at ibis Campo Grande . We regret that the provision of service has not been up to your expectations

The Ibis hotels always want to provide the best service quality in their stays; By consequent , your opinion is important to us.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2016

I stayed at the Ibis Campo Grande for a couple of nights in order to explore Campo Grande after spending a week in the Pantanal.

This is a fairly typical Ibis standard hotel. The room was clean, basic but comfortable, and well designed. Check in and checkout were smooth and staff were friendly.

While Campo Grande is not a particularly interesting city for a tourist to explore, the hotel is located close to the Parque das Nações Indígenas and Museu das Culturas Dom Bosco (two of the most interesting places to explore).

The hotel’s restaurant offered a decent quality buffet which I would recommend.

Overall a good choice.

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alexinmelbourne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabiano F, Manager at Ibis Campo Grande, responded to this reviewResponded 9 September 2016

Thank you devote your time to write us about your stay at ibis Campo Grande .
In Expectation of welcome briefly,please accept our best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2016

The facilities are nice; the hotel team is very helpful and lovely; the breakfast delicious; parking lot wide and available; hotel location is wonderful; easy to access; price reasonable; we love the stay!

Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank gtonelli2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2016

According on the price, localization, confort, cleanliness, etc., I thing the overall rate is suitable. The only problem that I would like to ask is about the wi-fi and the size of the TV. I would like to have a better wi-fi and the TV a little bit bigger.

Date of stay: April 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Jorgexilinx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana J, Gerente geral at Ibis Campo Grande, responded to this reviewResponded 6 May 2016

Dear Guest,

Thanks for your comments. During some days we had a big trouble with our wi-fi connection. I apologize about that. Regarding to television, we will have a makeover in the hotel that we will renovate our rooms, including new televisions.

Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2016

nice place with fair rate, an OK restaurant for your late meal.
the room is a typical Ibis room.
service is ok.
the breakfast isn´t a good relationship with the cost.
things finished and they didn´t care about

Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ricardoA3584PW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana J, Gerente geral at Ibis Campo Grande, responded to this reviewResponded 6 May 2016
Google Translation

Prezado Ricardo,

Agradeço por avaliar nossos serviços.Tenha certeza de que estamos trabalhando fortemente para melhorar nosso serviço.

Atenciosamene

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