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All reviews alamo drafthouse fire pit lakeline mall full size fridge great place to stay home away from home great amenities within walking distance complimentary breakfast breakfast bar shopping and restaurants the room was nice staying at this hotel yogurt would stay here again easy access front desk staff
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Reviewed 16 May 2017

House keeping didn't clean our room and they claimed that we left the do not disturb sign when we didn't. Then they said they'll come later and clean it but they didn't. I had asked for shower caps to be delivered to our room and they gave me a shower curtain instead.

  • Stayed: May 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Home2 Suites by Hilton
Thank W1832IYtinat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler R, General Manager at Home2 Suites by Hilton - Austin/Cedar Park, responded to this reviewResponded 18 May 2017

W1832IYtinat,

Thank you for your review and feedback. I apologize for the miscommunication during your stay, your comments have been shared with the proper departments as we are always striving to further improve our guest experience and avoid these issues. We hope to have another opportunity to host you again.

Safe Travels!

Tyler Roberts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2017

We stayed there for 2 weeks. Any issue that arose, the staff was on it and fixing whatever the problem was. The room service was good. Room was cleaned very well. The BBQ pits were very handy and staff was there if you had any questions

Stayed: April 2017
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler R, General Manager at Home2 Suites by Hilton - Austin/Cedar Park, responded to this reviewResponded 17 May 2017

Mark R,

Thank you for your review and feedback. We are glad to hear you enjoyed your experience with us! We look forward to hosting you again in the near future.

Safe Travels,

Tyler Roberts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017 via mobile

I have stayed at this hotel many times and still am surprised how amazing they are. I had a booking error on my part that could not be rectified by conventional methods. (Very hard to explain). Nevertheless Tyler the GM of the establishment found a non-traditional, yet very effective way of solving it. I would also like to give props to all of the staff for they were all very accommodating and friendly. Thanks again Home 2. I will be booking here again soon.

Stayed: May 2017, travelled on business
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler R, General Manager at Home2 Suites by Hilton - Austin/Cedar Park, responded to this reviewResponded 17 May 2017

Steve W,

Thank you for your review and nice comments! We always enjoy having you here and are looking forward to your return.

Safe Travels!

Tyler Roberts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2017

Home 2 suites is a wonderful place to stay with a family! Our room was very spacious and comfortable. The location of the hotel was excellent- close to shopping and entertainment.
The staff was so friendly! Pool was heated- so nice! Breakfast buffet excellent! Love this hotel!

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Home2 Suites by Hilton
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler R, General Manager at Home2 Suites by Hilton - Austin/Cedar Park, responded to this reviewResponded 15 May 2017

Mary S,

Thank you for your review and comments! We are delighted to hear you enjoyed your experience and look forward to welcoming you back in the near future.

Safe Travels!

Tyler Roberts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2017

This was my first stay at Home2Suites. I will try them again ....nice if you are going to be in one place for more than 1 night (I was there 2 nights). Clean and comfortable suite with a mini kitchen (everything but an oven).

  • Stayed: May 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank jacalynnaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler R, General Manager at Home2 Suites by Hilton - Austin/Cedar Park, responded to this reviewResponded 8 May 2017

jacalynnaa,

We are glad to have had the opportunity to host you for you first stay at a Home2 Suites! Thank you for you review and feedback. We look forward to welcoming you Home again in the near future.

Safe Travels!

Tyler Roberts
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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